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Sheraton Grand Macao Hotel, Cotai Central

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#18 of 92 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,458 Reviews from our TripAdvisor Community

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Showing 3,172: English reviews
Singapore
Reviewed 2 days ago NEWvia mobile

I have stayed in other hotels in Macau and Sheraton is just ok. Nothing fancy. Many tour groups from China and other mass tourists which probably cheapens the whole check-in experience. Noisy, crowded and just kinda crass behavior of guests. Perhaps because it is a cheap hotel compared to other hotels in Macau so I shouldn't complain too much. Next...

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Helpful?
Thank ronrush
Hong Kong, China
Reviewed 2 days ago NEW

Very comfy and spacious rooms. Location is convenient and accessible via shuttle bus from both harbours. An extra thank you to Celine who has been looking after my visitors from Europe and made sure that our trip went smoothly. Thank you so much!

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Thank mtang21
Mumbai, Maharashtra, India
Reviewed 3 days ago NEW

Very nice rooms. Nice casino. Internally connected with all other hotels. Only complaint as an indian was no Indian restaurant. Which is there in Venetian. But other than that. full marks. Good service as well.

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Thank Pratik D
Mumbai (Bombay), India
Reviewed 4 days ago NEW

Stayed at Sheraton Macau for 2 nights as the prices were way reasonable compared to Venetian. Once you reach the Macau Ferry Terminal, look for the green bus across the road - its the same bus which goes to Conrad/ Sheraton/Sands and few other hotels - ask someone for the bus which goes to Sheraton and just confirm with the...

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Thank Divs_Kataria
Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

What an awesome hotel !! Bigger than I imagined with two towers and massive casino in the centre. I thought being across the water it would be an hour from zhuhai - try 3 by the time customs is complete . I had a standard room on the 36 floor - extra large bed and wonderful bathroom- very spacious!! Best...

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Thank Janelle P
Singapore, Singapore
Reviewed 4 days ago NEW

The hotel is huge with more than 4,000 rooms, the check-in/out was swift despite the long queues but be prepared to walk some distance to your room. The room are spacious, clean with usual amenities but a little dated. Specify Non-smoking rooms while booking as it may be a problem for non-smokers. Staffs seem busy, but friendly and helpful in...

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1Thank Richliwang
Adelaide, Australia
Reviewed 5 days ago NEW

This hotel is very busy but I assume that all the hotels in Macau will be generally busy. The check in queue were long but if you are an SPG member you do get a special area for check in which makes it a bit quicker. The good thing is that near the check in area there was a lady...

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Helpful?
Thank DRS-611
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear DRS-611, Thank you for your feedback and we are glad to hear that you and your family had an enjoyable stay. We are glad to hear that our balloon lady were able to provide entertainment to the little ones and that our housekeeping team were able to provide assistance. We hope we will welcome you back soon to create...

Reviewed 6 days ago NEWvia mobile

Stayed 3 nights at the Skytower. It was cozy though I would be honest in saying the rooms and amenities are already old. I'd stayed in newer Sheraton properties so I believe the rooms in Skytower need upgrading. Great location though and all other things are easily accessible. Good restaurants around, choices of shops, and free shuttle tobpther casinos and...

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Thank ElieFaye
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ElieFaye, Thank you for taking time to write your review and we are pleased you had a comfortable stay with us. We have shared your comments regarding the room features to the relevant teams for further review and possible improvement. Indeed, our location is perfectly located at the centre of Cotai Strip, with easy access to entertainment and restaurants...

Reviewed 6 days ago NEW

2nd time staying in this hotel and the service at the lounge was wonderful. Special thanks to Alrie Rocamora who goes the extra miles to book my ferry tickets and also assist me in scanning a document. Other than the security at the lobby who is rude, overall experience from other staff was great. Rooms are big and not very...

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Helpful?
Thank Bobng80
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Bobng80, Thank you for staying with us and we are delighted that you had another pleasant stay with us. Your kind words about Alrie will be shared with the team as it will encourage the team to do even better. Please accept our apologies regarding the security and we will communicate with Sands team to look into the issue...

Hong Kong, China
Reviewed 1 week ago NEW

Stayed for a night in business trip. The room is up to standard: clean, comfy bed, nice bathroom with all amenities you need. This hotel is always very busy. The check-in line was long. But I have to say they did take the effort to help you as much as possible and most of the time they didn't disappoint guests....

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Helpful?
Thank LaKola
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear LaKola, Thank you for staying with us and we are glad to hear that you had an overall enjoyable stay. Thank you for your feedback regarding the express check out donation selection and please accept our apology for any inconvenience this may have caused you. We have communicated your comments to the relevant departments to investigate and implement ways...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: €110 - €345 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
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Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#17 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take higher floors to get a view of the Cotai Strip or Parisian”
  • The beautiful view from the room at night
 of 5 bubbles Divs_Kataria, 19 Jan 2017 | Read review
“High floors”
 of 5 bubbles Richliwang, 19 Jan 2017 | Read review
“High floor, ask for a quite area”
 of 5 bubbles LaKola, 16 Jan 2017 | Read review
“Choose other hotels due to the staff services”
 of 5 bubbles Damienlai, 14 Jan 2017 | Read review
“Book a Suite and go to the Sheraton Club”
 of 5 bubbles Pivotalguy, 13 Jan 2017 | Read review
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