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Sheraton Grand Macao Hotel, Cotai Central

Ctrip.comUS$111*
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#20 of 95 Hotels in Macau
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$252*
US$111*
Great Deal
US$125*
US$125*
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Sheraton Grand Macao Hotel, Cotai Central
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4,811 Reviews from our TripAdvisor Community

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Showing 3,378: English reviews
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Reviewed yesterday NEWvia mobile

My first stay at the Sheraton Cotai as a quick Birthday getaway weekend. Thought would give this a try as Sheraton is usually good for value! Getting around is no problem, there are shuttle buses from almost anywhere to any given hotels in Macau. A taxi would be around MOP 50 to the airport or ferry terminal. Reception Unless you...

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Helpful?
Thank Eppie C
Shanghai Region, China
Reviewed yesterday NEW

When we arrive we were led to a small check in area with three staff. All three staff had a guest but we were next in line. I swear 15 minutes later we were still waiting. I was so upset i was going to cut in and ask what they were talking about. Finally when our turn came I understood....

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Thank R0chf0rd
Cebu City, Philippines
Reviewed yesterday NEW

The hotel complex itself is humongous! it is very impressive yes, but the attention to details get lost with a mega structure like this. I don't really have anything "wrong" to say, it is just too big and too "mass produced" Buy if you are into the gambling and shopping then the location is ok.

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Thank Galipan73
Sanya, China
Reviewed yesterday NEW

Prior to 2016, Sheraton club lounge was one of the best in Asia. It used to provide lots of selection of hot and cold dishes for breakfast and evening canapes. They have revamped the club lounge by giving out noodle in soup and cold sandwiches. In addition, they will hunt you down and charge for your children. Pay a bit...

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Thank chuke28
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed yesterday NEWvia mobile

We stay at this hotel to celebrate friend's birthday and they are so nice and warm. They have assigned a connecting room as per our request in advance and we received a fruit basket and some sweet, it really makes our journey unforgettable. The staff are very friendly and location is good. Rooms are clean and will definitely stay again...

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Thank A TripAdvisor Member
Reviewed yesterday NEW

We stayed at a family-suite with a 5 year old boy. The suite has two large top-class rooms - one totally decorated for children with an amazing double-decker bed, children's table, desk, closet with kid's bathrobes, bathroom kits with Shrek, etc. It was one of the unforgettable experiences and our boy absolutely loved it and he almost cried when we...

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Thank Juhee K
Penrith, New South Wales, Australia
Reviewed yesterday NEWvia mobile

On my third stay in Macau I decided I would stay on the Cotai Strip for the first time. I have previously stayed in Macau (Grand Lapa and Grand Lisboa). So I discovered a problem with Cotai, there is no such thing as a 7/11 or supermarket anywhere in Cotai, so if you want a snack, or a drink you...

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Thank Daniel P
Taipei, Taiwan
Reviewed 2 days ago NEW

Like other Sheratons, Room is spacious, clean and tidy, bed and bedding are very comfortable, and the service is great. Participated in an international conference here. The convention center is large and equipped with excellent hardware and software.. There are some drawbacks: 1) The door of shower room opens inwards. it is quite inconvenient. 2) WiFi is free, but disconnected...

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Thank liucy752
Shanghai Region, China
Reviewed 2 days ago NEWvia mobile

I would never choose any mega size hotel in the future unless there is a better solution for check-in. I moved to this hotel from another hotel on Cotai Strip around 12 pm, and hotel front office was very strict that check-in only starts from 1pm, so after I stored my luggage in concierge and came back around 3:30, I...

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Helpful?
Thank Ingrid S
SheratonMacao, Guest Relations Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Ingrid S, Thank you for your review. We are disappointed to learn about the long check-in time that you have experienced. Please be assured that we have been working on enhancing the check-in experience, and we will be launching new check-in system in the near future. Regarding the snacks and drinks in the minibar, each floor is equipped with...

Reviewed 2 days ago NEWvia mobile

The check in and check out took forever. The lobby is too crowdede and most of the staffs do not speak english. The breakfast was great. Many food selection that we can enjoy and it very close with shopping center

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Helpful?
Thank ladypeacock
SheratonMacao, Guest Relations Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Ladypeacock, Thank you for your review. We apologize for the long check-in time that you have experienced. Please be assured that we have been working on enhancing the check-in experience, and we will be launching new check-in system in the near future. Regarding our staff’s communication skills, additional language trainings and guidelines will be provided to our associates to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: €102 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Hotels.com, Booking.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#11 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#19 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in the sky tower and also closer to the elevator so you don't have to walk too far.”
chuke28, 22 May 2017 | Read review
“I asked for a good room and got it.”
Globaltrotter74, 18 May 2017 | Read review
“high floor, quiet environment”
Greychan, 16 May 2017 | Read review
“Next time you book, select the room facing the Parisian Hotel.. there you could see the Eiffel Tower :)”
syennah, 16 May 2017 | Read review
“The hotel offers only two small bottles of water per room. It is definitely insufficient. The hotel has airport shuttle service as well.”
constancec568, 16 May 2017 | Read review
5 of 5
Ctrip.com
US$111* /night
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Expedia.comUS$125
Hotels.comUS$125
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*Disclaimer
Prices are for 1 room, 2 adults
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