We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton Grand Macao Hotel, Cotai Central

Show Prices
#17 of 92 Hotels in Macau
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Sheraton Grand Macao Hotel, Cotai Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,309 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,083: English reviews
Melaka, Malaysia
Reviewed 2 days ago NEW

This is one of a very nice hotel along the Cotai Strip. The rooms are big and clean, very nice atmosphere. Staffs are friendly and helpful especially when we need to ask for directions. The hotel is located opposite the Venetian, Parisian and Studio City which is within walking distance. In fact most of the major attractions are located within...

 Report
Helpful?
Thank thru_my_senses
Hong Kong, China
Reviewed 2 days ago NEW

I have been staying in this hotel 3 years ago and I was satisfied with them. During my visit this time, I found their room condition, staff service and food quality were still at a satisfactory level. When I checked in on a Friday later afternoon, initially I was told that the hotel was pretty full and that I could...

 Report
Helpful?
Thank Ling20162016
Beijing
Reviewed 2 days ago NEW

A short weekend stay, great location and fantastic service. Waited 15 min for check in, very busy front desk, however the service from Melody Zheng was efficient and friendly, and with great smile. Concierge staffs need to pay more attention to guests, and attitude, most of time they don't offer help with luggage, when you ask them a question, the...

 Report
Helpful?
Thank cherryapollo
Singapore
Reviewed 3 days ago NEW

Sheraton Grand is a perfect place to be if you want to avoid the crowd but still be in the midst of the action. Its price is unbeatable when you realise you can book a club room to obtain better service and yes, avoid the rush hours during checkin, checkout and breakfast. The room is of good size, and the...

 Report
Helpful?
Thank njp130273
Hong Kong, China
Reviewed 3 days ago NEWvia mobile

Fantastic suite which had an amazing sound system in the entertainment room, perfect for leisure trips with friends! Sheraton Club check-in and check-out was great to avoid the long queues at regular (and SPG) reception downstairs. Staff were incredibly helpful with my various transportation and room requests, 7/7 would stay again!

 Report
Helpful?
Thank HarambeDreams
Hong Kong
Reviewed 3 days ago NEW

I read some many comments about the hotel but finally the services are over of my expectation. I strongly recommend to apply SPG member and you can get a fast check in from SPG counter. In addition, wake up earlier for breakfast and avoid the peak time and you can enjoy your time. This hotel is worth to stay and...

 Report
Helpful?
Thank Patrick C
Reviewed 4 days ago NEW

Services at this hotel was terrible. Here are a few examples: 1. When we arrived at the hotel via shuttle bus from the ferry terminal, there were no staffs welcoming us or help us with the luggage. It's quite a long walk from where we being dropped off to the reception of the hotel. 2. When we make our booking,...

 Report
Helpful?
1Thank 750keziahc
Reviewed 5 days ago NEW

My first time stay at Sheraton Macao, room is clean and roomy . However, the experience of checkout and breakfast is worst, where during the checkout only 2 staff on duty (along with 20 empty counter..) on a Saturday morning, which I takes 10 plus minute to simply checkout. The even worst part is the queue for breakfast are extremely...

 Report
Helpful?
Thank davidipaq
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear davidipaq, Thank you for sharing your experience with us. We are very sorry to learn of your poor experience with us at check out and breakfast; this is certainly not our usual standards. We do offer a number of express check-out options at kioks around the property. It is unfortunate that these were not explained to you. We will...

Ulaanbaatar, Mongolia
Reviewed 1 week ago

Did not read instructions on my booking request. Did not read subsequent emails. Entire Process was slow and unpleasant. Upon arrival was told 3 of my 9 rooms were not available at 4PM in the afternoon, this was bad luck as they were "busy", No apology was given for this and the staff member in question was quite rude and...

 Report
Helpful?
Thank Jason b
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Jason b, Thank you for taking the time to share your experience with us. We are very sorry that your experience was so terrible with us and we have fallen short of your expectations. We have also received your detailed feedback on our conference survey, and we would welcome the opportunity to discuss with you directly so that we...

singapore
Reviewed 1 week ago

the thing that strikes me was the spaciousness of the room for the normal room with 2 beds for our family of 2 adults and 3 young kids, the view was great with the new eiffel tower especially at night. Easy access to nearby hotels via sheltered walkways and attached mall and eateries and entertainment places for the kids. Would...

 Report
Helpful?
Thank lamzai
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear lamzai, Thank you for staying with us. We are delighted that you and your family had a pleasant stay. We hope that we can welcome you back soon to create another relaxing stay for you. Best Regards, Guest Experience Team

3,312 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3284)
Viewed
Bathroom (309)
Viewed
Room/Suite (790)
Viewed
Pool/Beach Area (123)
Viewed
View from Room (196)
Viewed
Hotel & Grounds (385)
Viewed
Dining (180)
Viewed
Business Centre/Function Rooms (13)
Viewed
Family/Play Areas (19)
Viewed
Other (1269)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Hotel & Grounds (9)
Viewed
Pool/Beach Area (4)
Viewed
Dining (6)
Viewed
Room/Suite (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Macau hotels
0.3 km away
Conrad Macao Cotai Central
5.4 km away
Holiday Inn Macao Cotai Central
6.5 km away
Sofitel Macau at Ponte 16
Show Prices
Show Prices
Show Prices
5.2 km away
Harbourview Hotel Macau
0.4 km away
Hard Rock Hotel Macau
Hard Rock Hotel Macau
#16 of 92 in Macau
873 reviews
1.3 km away
Hotel Okura Macau
Hotel Okura Macau
#7 of 92 in Macau
1,335 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: €106 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Starwood APAC, Expedia, Hotels.com, Agoda, HotelTravel.com and Odigeo so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#9 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#16 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
77 questions
Ask a question

See all questions (77)

Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do join the SPG (Starwood Preferred Guest) membership and you'll get to check-in faster through the SPG dedicated counter.”
 of 5 bubbles thru_my_senses, 6 Dec 2016 | Read review
“Front desk is always busy, plan your time for checking out.”
  • Nice room
  • Big bath and shower
 of 5 bubbles cherryapollo, 6 Dec 2016 | Read review
“I stayed at Sky Tower, which offered a good view of the Wynn Palace Performance Lake.”
 of 5 bubbles njp130273, 5 Dec 2016 | Read review
“Email to the hotel before arrival and you can have a better arrangement.”
 of 5 bubbles patrickcK795KM, 5 Dec 2016 | Read review
“Choose another hotel...”
 of 5 bubbles L6540VPjasonb, 30 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay