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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 93 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,527 Reviews from our TripAdvisor Community

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Showing 3,199: English reviews
Philippines
Reviewed 2 days ago NEWvia mobile

We stayed for 6 nights at Earth Tower. Room was big, bathroom was big but w no bath tub since we requested for double beds. Also there was no bidet. We requested for room transfer with a tub (since i wanted to soak my tired feet after walking 20k+ steps going around sands cotoi) and we were transferred on our...

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Helpful?
Thank PinayAko
Reviewed 2 days ago NEW

Sheraton Cotai isn't a bad choice if you don't mind staying on that side. we stayed here for a weekend away us one couple and its not our first time staying here, its usually around USD200-250 a night on average for weekends which is pretty cheap compared to the main island. Convenience is so so, its walkable but not really...

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Thank Nn3388
Ahmedabad, India
Reviewed 4 days ago NEW

Takes quite a time at check-in.Hotel collects HKD 2000 per room as security amount at the time of check-in.(Other hotels collect only credit card info and save with them ) If one happens to get off from the shuttle bus, at the wrong entry gate, then, be prepared to walk a lot, within the hotel itself. We did. We had...

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Thank shivyog
Reviewed 5 days ago NEWvia mobile

The Sheraton Grand Macao located central cotai near the Shoppes and across from the Parisian is a cozy little hotel that is also family friendly. When I stayed last night, I noticed a lot of families were there, so if you are traveling with your family, this would be a good spot. Its central location on the cotai strip, like...

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Thank Dragon W
Honolulu, Hawaii
Reviewed 5 days ago NEWvia mobile

The hotel was great for us Americans. Staff helpful, location is great, hotel New. They even have a cell phone in room that you can take with you while day traveling, and it gives you an internet hot spot. Rooms are large for China/Macau.

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Helpful?
Thank Kyle C
Hellerup
Reviewed 6 days ago NEW

Was in Macau 3 days as part of a Hong Kong trip. We where very compfy in the 3 room suite - 3910. Nice upgrade for platinum status. One of the best Sheratons I have stayed in. The Club was also very good. Evening snacks actually replaced a dinner one day. The heated pool (29 degrees) was also a nice,...

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Thank ANLarsen
Taipei, Taiwan
Reviewed 1 week ago NEW

The Sheraton in Cotai is definitely good value for money. The bed & blankets were extremely comfortable compared to other hotels that I have stayed at. Rooms are nice & clean and the complimentary Smartphone to use during our stay came in handy, especially when used as a WIFI router. Only drawback were the 2 small bottles of complimentary water...

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Helpful?
Thank raseac88
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear raseac88 Thank you for choosing us to stay with us, we truly appreciate your time in sharing your stay experience. Delighted to hear you enjoyed our room amenities. Please note that should you choose us again for a future stay, our team are always ready to provide additional bottles of complimentary water upon request! Your feedback regarding our check...

Johannesburg, South Africa
Reviewed 1 week ago

I'm sad to say the Sheraton just isn't as good as a lot of the other Cotai options that are cheaper. It's very large, and I believe it suffers for that. The rooms aren't as nice, you always get a smoking one no matter what you say, and the service suffers from the scale.

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Helpful?
Thank Dave B
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Dave B, Thank you for taking the time to share your comments with us on your recent stay. Please accept our apologies for not meeting your expectations. We would welcome a more detailed conversation on this so that we can understand address the areas where we fell short. We would be most appreciative if you could contact us directly...

Oxford, United Kingdom
Reviewed 1 week ago via mobile

We were travelling with a 3 year old and a 10 month old and were attracted to the Sheraton because it offers a family room. We were not disappointed. The family suite comprised of 2 rooms, 1 of which is a normal room with a king sized bed and the kids room has a bunk bed, a child desk and...

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Helpful?
Thank alee8118
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear alee8118 Thank you very much for the great feedback. We are happy to hear that you and your family had an enjoyable stay, and that our Family Suite and children’s amenities lived up to your expectations. Delighted to know that your family was well taken care of from your arrival to breakfast experience at our Club Lounge. Once again,...

7november2007
Reviewed 1 week ago

Prepaid Executive suite, check in at club room was very pleasant by Ms Wu. All the booking request such as high floor, cotai strip view were accommodated. Even suggested for a late check out, which I requested on the last day. I stayed at the Venetian across Cotai strip previously, but definitely will stay at Sheraton from now on.

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Thank 7november2007
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear 7november2007 Thank you very much for taking time in sharing your stay experience. we are delighted to hear that you enjoyed our Executive Suite and especially the beautiful Cotai Strip view. Once again, thank you and we look forward to welcoming you back to Macao in the near future. Best regards Guest Experience Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: €112 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
82 questions
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor Venetian facing”
  • Dome of Casino, below, as viewed from the room at night
 of 5 bubbles shivyog, 16 Feb 2017 | Read review
“ask a window view to city (not to pool). Higher floor is better, not too noisy :)”
  • window view to Studio City & Parisian. Also can see the sunset :)
 of 5 bubbles 183iinr, 2 Feb 2017 | Read review
“Executive Suite is awesome !”
 of 5 bubbles Bangkok_TH, 25 Jan 2017 | Read review
“High floor for views.”
  • The Eiffel Tower, which changes colour.
  • The beautiful lounge room.
 of 5 bubbles rosemarys671, 24 Jan 2017 | Read review
“Take higher floors to get a view of the Cotai Strip or Parisian”
  • The beautiful view from the room at night
 of 5 bubbles Divs_Kataria, 19 Jan 2017 | Read review
5 of 5