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I was lucky enough to travel to Macau for three nights on business. The room rates at the Holiday Inn were reasonable but the service and standard of accomodation was far better than I expected. Check in and check out were faultless.
The room was...More
Thank Gary H
Response from Meridith B, Manager at Holiday Inn Macao Cotai CentralResponded 1 week ago
Dear Gary H,
I am thrilled to read you had a great stay with us at Holiday Inn Macao, Cotai Central!
Thank you for taking the time to share this review and for your nice compliments about our comfortable room and flawless service provided by...More
We stayed here for 5 nights. The Reception staff was very cooperative and checkin was quite fast. The rooms are of adequate size and all amenities are well provided. There are adequate number of elavators. The Bathrooms are quite big and well stacked with essential...More
1 Thank okashashank
Response from Customercarescl, Quality Assurance Representative at Holiday Inn Macao Cotai CentralResponded 26 December 2017
Thank you for staying at Holiday Inn Macao, Cotai Central and sharing your valuable feedback.
I am pleased to read that you enjoyed the efficient check-in process by our Front Office Team staff as well as our spacious, clean and comfortable guest room....More
My wife is hemiplegic and Anthea So was able to reserve us an accessible room with right handed shower and toilet. She also arranged staff to meet us at the airport with an accessible taxi and did the same for our departure.
I can’t list...More
Thank William B
Response from Meridith B, Manager at Holiday Inn Macao Cotai CentralResponded 2 weeks ago
Dear William B,
Thank you for sharing this review of your stay with us at Holiday Inn Macao, Cotai Central.
Our guests and their comfort is our top priority and Anthea and her team are extremely attentive to provide extra-assistance when it is needed to...More
The room was large especially the bathroom (with bath and shower), comfy and clean (new look). The wi fi in the room was good for business use but outside in the general area OK for messages. The free sauner in the gym area was good...More
1 Thank rbuckell
Response from Customercarescl, Manager at Holiday Inn Macao Cotai CentralResponded 4 weeks ago
Thank you for taking the time in reviewing your stay at Holiday Inn Macao, Cotai Central and for being a loyal IHG Member.
It is with a warm heart we read your praises to our “great staff”. The team lives by the true...More
Everything was really great! Easy check in! Rooms were spacious and clean.. House keeping is on point anytime of day when you need something you get if immediately...Appreciated the welcome treat from the hotel manager. Hassle free check out! And an extra point that you...More
Thank Jem A
Response from Customercarescl, Quality Assurance Representative at Holiday Inn Macao Cotai CentralResponded 4 weeks ago
Dear Jem A,
Thank you for staying at Holiday Inn Macao, Cotai Central.
We appreciate your compliments towards our attentive team staffs. I am also delighted to learn that you had a great experience with us, especially enjoyed the spacious and clean room.
Response from TamietheNoodleGirl | Reviewed this property |
Hello. In my case, I prepaid the full amount of our stay through PayPal. During check-in, they asked for a HKD 3,000 deposit. We were staying for 3 days. When I expressed my surprise, the staff said HKD 1,000 was enough. I... More
Hello. In my case, I prepaid the full amount of our stay through PayPal. During check-in, they asked for a HKD 3,000 deposit. We were staying for 3 days. When I expressed my surprise, the staff said HKD 1,000 was enough. I paid in cash and had to wait until 5:00 PM for the room to be ready. I was also given coupons for 2 complimentary drinks. Checkout was smooth, and the deposit was refunded immediately.