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Hotel Okura Macau

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#7 of 93 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Okura Macau
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1,396 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Hong Kong, China
Reviewed 6 August 2016 via mobile

Had a short family trip to Macau for holiday. My parent broke a glass cup by accident on the day of leaving the hotel. We immediately informed the hotel room service and the concierge upon check-out, so that the cleaning staff and the next guest won't get hurt. To my surprise, the staff at check-out requested to charge us for...

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Helpful?
Thank joenghenry
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear joenghenry, Thank you for choosing Hotel Okura Macau and spending a wonderful summer holiday with us. We really appreciated that you informed to our colleagues about the incident of broken glass in room. Your kindness and thoughtful definitely assisting us to avoid any injury cause to the next guest. Meanwhile, We earnestly hope that there is no injury caused...

Reviewed 5 August 2016 via mobile

We were attracted to the water park on podium at first. When we started looking at the hotels which have access to the water park, a friend recommended Okura to us after an excellent stay there! We checked in at ground floor, but then we were brought to the executive floor for check-in! Just when we thought the surprise was...

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2Thank Tiffany J
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Tiffany J, Thank you for your detailed feedback of your experience during your recent stay at Hotel Okura Macau. We are very proud that you received quality of services from our colleagues as well as spent quality time with your husband during your stay on this summer holiday. By knowing that it was your special occasion on this visit...

Reviewed 4 August 2016

Superior interior, and service. Relaxing environment. Warm staff. Skypool is enjoyable. We are so thankful that we got upgraded to a suite. Our whole family liked the one night stay at the hotel. The skypool is a must-go for everyone who's visiting Macau.

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Helpful?
Thank Matthew L
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Matthew L, Your topic makes all of us in jovial mode. Our suites design with lots of wood structure and component, maintenance and polishing are the most care part to provide similar beautiful room to our guest. Besides, we are glad to know your room has been upgraded and it is cup of tea for you and family. True...

Beijing
Reviewed 2 August 2016

Hotel Okura is good; design and decoration are fashionable; services are good; room cleanliness is above standard; facilities are completed and readily accessible. The hotel is nearly perfect if the check-in time can be earlier and check-out time can be later. I have spent a happy weekend in this fabulous hotel.

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Helpful?
Thank pffok
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear pffok, Thank you for choosing Hotel Okura Macau and spending a wonderful summer holiday with us. We are very glad to know that you enjoyed your stay very much on this visit and the rooms as well as facilities with service were to your favorite. Once again, thank you for staying with us. Should your travel brings you back...

Hong Kong, China
Reviewed 31 July 2016

After I reserved the room in your hotel, I received an email to notify me that I could enjoy a red wine and birthday cake which made me felt very warm. The service of your staff are excellent when I checked in at 6th floor. They provided the pro-active services to me in various prospectives. They were polite and helpful....

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Helpful?
Thank Sungwa
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Sungwa, Thank you for your review about your stay with us and we are overjoyed to hear compliments especially you are satisfied with our service provided. It was our pleasure to arrange something special and we are glad that the cake served suits your taste, moreover fulfill guest needs is our ultimate goal all the time. Undeniable, a comfortable...

Hong Kong, China
Reviewed 28 July 2016

I booked the hotel for one night stay to celebrate my boyfriend's birthday, and I wrote to ask if any birthday treat could be offered. I received a quick reply from the hotel and a cake and a bottle of wine along with a handmade card have been offered which surprised me! Normally I got no expection as standard hotels...

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Helpful?
Thank Daizycheung
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Daizycheung, Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We were grateful to be chosen for your precious birthday celebration. Our team loves to surprise our valued guests, seeing the smiles of our guest such as yours is our top utmost priority, satisficed of our guests is the motivation to drive ourselves continuing...

Reviewed 25 July 2016 via mobile

我在6/28那天入住,快接近中午時先去大倉想放行李順便Check in。我是在攜程(ctrip)上訂房,check in 時說沒有我的資料,櫃檯人員幫我問過訂房部後告訴我,攜程可能在下午才會把訂單發過來,雖然沒有順利提前check in,但櫃檯人員也讓我先放行李在那。到了下午我去check in時,仍然沒有我的訂房資料,櫃檯人員還幫我打到香港問攜程,攜程那邊是有我的訂房資料的,但飯店端沒有,後來處理了很久,至少有三個人在幫忙我這件事,最後是他們幫我打電話給可能負責訂房的代理商那邊才找到原因,是代理的旅行社訂房資料發送失敗才會這樣,之後代理商重新發資料過來我才順利check in,而櫃檯人員覺得讓我等太久(將近一小時吧)幫我升等房間。在最多人check in的時刻,我一個人佔據了櫃檯那麼久,但是櫃檯人員都很有耐心的在幫我,A找不到問題問B,B也不清楚找來了C,他們都很努力的在幫忙我解決這件事,其實他們是可以不幫我的,因為根本沒有我的訂房資料,而他們不但幫我找到問題原因(我自己根本不可能處理,打給攜程他們也不知道),還對我感到抱歉因為讓我等,我真的十分不好意思,也非常非常感謝,如果還有機會到澳門,我必定選擇大倉,如果有家人到澳門旅遊,我也絕對會推薦大倉。Thank you very much from the bottom of my heart.

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Helpful?
Thank 沛瑄 黃
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review
Google Translation

尊敬的沛瑄 黃, 感謝閣下的留言及...

Hong Kong, China
Reviewed 25 July 2016

Quality of services is maintain in excellent level. Staff are nice, very helpful and polite. Quick response to your needs. I have booked a superior suite for 2 nights, everything was set before I walk-in which makes you feel so comfortable and relax. The only thing for me to think for the next stay is I should choose other suite...

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Helpful?
Thank louisakflo
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear louisakflo, Thank you for always supporting Hotel Okura Macau and we are very glad to know that you had another wonderful stay with us. We are very proud that you received quality of services from our colleagues as well as spent quality time with your family during your stay on this summer holiday. In order to ensure our valued...

Vancouver, Canada
Reviewed 21 July 2016 via mobile

Fantastic service from the moment we walked into the lobby. We got to hotel early around 1:30pm (official check-in at 3:00pm), but had no hassles checking in early. What a welcome change in Macau to have an early and speedy check-in. Room is well-maintained and feels like new, and you don't have any of those strange new smells that are...

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Helpful?
Thank jbm4075
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear jbm4075m, Thank you very much for sharing your precious feedback in Trip advisor. We appreciate the kind words you shared about your check in experience, guestroom, especially grand resort deck that you liking. Moreover, our health club facilities are exclusive to our in house guest which is located at 29th floor with overlooking the China view included indoor swimming...

Reviewed 21 July 2016 via mobile

I stayed 2 nights at this hotel in Mar to celebrate my wedding anniversary. I felt as VIP started from check in. Their service was excellent as we enjoyed the welcome drinks & snacks. My room was very spacious and I didn't expect such a huge living room, bed room & bathroom. They also helped us book the fine dining...

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Helpful?
Thank SusannaShu
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear SusannaShu, We are happy to hear that you have been treated with VIP service since check-in process and it is a recognition of our service. Pastry Chefs are over-joy for this compliments and snacks must be prepared with fresh and high quality of ingredients, added with their heart-warm making hand to complete the serving part. All anniversary occasion celebration...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: €133 - €351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia and Orange Marketing Services, Japan Co., Ltd. so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Luxury Hotel in Macau
#7 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
15 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The location of the Executive rooms appears not very suitable located at the lower level of the floors, and the balcony also cannot access there. However I can understand that how come a good view at the lower level floors? Therefore, I will choose the common rooms more than the Executive rooms because the higher floors have a good view than the lower floors.”
 of 5 bubbles nozomi_n5, 20 Feb 2017 | Read review
“First saty at room 830- Excellent location. No noise,”
 of 5 bubbles Eric100x35, 21 Jan 2017 | Read review
“Pick the weekdays to get a good rate,request a room facing the wave pool.”
  • note tv for the bath tub
  • wave pool
 of 5 bubbles 584cecilh, 17 Jan 2017 | Read review
“That should be good if they renovate the some furniture at room or check it before arrange the room for customer.”
 of 5 bubbles 998jojo, 16 Jan 2017 | Read review
“We asked for a non-smoking room, but the suite provided was obviously one that had been occupied by smokers before. The odor was very strong. Otherwise, the room facilities were really excellent.”
 of 5 bubbles gn1893, 11 Jan 2017 | Read review
5 of 5