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Hotel Okura Macau

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Traveller (1383)
Room & Suite (624)
Dining (103)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“superior suite”(47 reviews)
“japanese style”(31 reviews)
“wave pool”(59 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Free Airport Transportation
5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,720)
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Traveller rating
627
170
46
24
19
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627
170
46
24
19
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All reviewssuperior suitejapanese stylewave poolgalaxy complexsauna roomcakeexecutive floorbottle of red winesteam showertea setgrand resort deckanniversary celebrationhealth clubbirthday cardchoose this hotelother hotelslobby lounge
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11 - 15 of 886 reviews
Reviewed 9 April 2018

Arriving at Hotel Okura, the desk clerk told me that they'd run out of standard rooms so they were giving me a free upgrade. The tasteful room was spacious as a large one-bedroom apartment, with a desk, armchair, huge bathroom with a deep tub, and...More

Thank April L
Response from OkuraMacau, Guest Relations at Hotel Okura MacauResponded 10 April 2018

Dear April L, Thank you for your feedback sharing with the TripAdvisor community. We are delighted to hear that you enjoyed our guest room and had a relaxing stay with us. Apart from the convenient location, it is true that the comfort of our luxurious...More

Reviewed 9 April 2018

Unfortunately the air conditioning throughout the Okura Macau hotel rooms is shared between smoking and not smoking rooms, the worst is experienced overnight. Every morning we woke to our room smelling terribly of 2nd hand smoke, even though we had a air purifier installed in...More

Thank Kristine C
Response from OkuraMacau, Guest Relations Manager at Hotel Okura MacauResponded 14 April 2018

Dear Kristine C, Thank you for your feedback from your recent stay at our hotel. We are disappointed to hear that you had an unpleasant experience with the smokers and the smoke smell in some of the rooms. We enforce the non-smoking laws very strictly....More

Reviewed 9 April 2018

Beautifully appointed rooms, prompt service and helpful and friendly staff. Also the location means we had access to other restaurants, shops and the Galaxy Water Deck. Room service food was of a good standard and delivered quickly.More

Review collected in partnership with this hotel
Thank Russell G
Response from OkuraMacau, Guest Relations at Hotel Okura MacauResponded 10 April 2018

Dear Russell G, Thank you is the only word that shouted by everyone of us from the team, we feel honoured with the wonderful hotel description and excellent service received by you. The team has able to work on service at professional level and ready...More

Reviewed 7 April 2018

Thank you to the staff of Hotel Okura for making our stay wonderful! My family and I had a fabulous time. Everything was perfect, from the minute we checked in to the time we had to leave. The room was amazing, especially the bathroom! We...More

Thank magdaw17
Response from OkuraMacau, Guest Relations at Hotel Okura MacauResponded 8 April 2018

Dear magdaw17, We are glad to hear that you have a wonderful stay and our facilities meet up your expectation. Huge bathroom and cleanliness level are always our main selling point and get high satisfaction level for our guest. Your comment will assist other travelers...More

Reviewed 1 April 2018 via mobile

Often stay in Okura Taipei. Glad to give Okura Macau a try. Service is great from front desk to housekeeping to the call center. Good size room, comfy beds, nice bath. Nice gym and indoor pool jacuzzi though abit small jacuzzi given number of people....More

Thank teoweme
Response from OkuraMacau, Guest Relations Manager at Hotel Okura MacauResponded 3 April 2018

Dear teoweme, It is a our honor to receive such great title review of your stay with us, thank you for taking the time to share your feedback. It is our pleasure to provide a comfortable and memorable stay for each of our valued guest...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$170 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#6 Casino Hotel in Macau
#6 Family Hotel in Macau
#10 Luxury Hotel in Macau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$170 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#6 Casino Hotel in Macau
#6 Family Hotel in Macau
#10 Luxury Hotel in Macau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (1383)
Room & Suite (624)
Dining (103)
Pool & Beach (66)
Amenities (12)
Business Centre & Event Rooms (9)
Family and Play Areas (3)
Questions & Answers
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soohan11
19 November 2017|
AnswerShow all 2 answers
Response from Ehlly | Reviewed this property |
Its about 10mins via walk from Hotel Okura to Venetian Hotel. Also they have complimentary bus that can goes to different hotels in Taipa Area from 11:30am to 9:30pm. So from Okura hotel you can take that bus to City of... More
1
Vote
shorougsoby
13 July 2017|
AnswerShow all 4 answers
Response from Pauline C | Reviewed this property |
I am not sure but I stayed at suit which always has two toilets, one bathroom and one big bed !
0
Votes
Marc G
8 June 2017|
AnswerShow all 3 answers
Response from cecil h | Reviewed this property |
I think it was 10 pm
0
Votes
Room Tips
"higher floor"
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"Request a room on a high floor. Arrive in time to use the amenities, e.g., two swimming pools."
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"All rooms share stale cigarette smoke"
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"The best deal is to book for room package"
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