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Galaxy Hotel

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#11 of 92 Hotels in Macau
Certificate of Excellence
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Galaxy Hotel
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2,049 Reviews from our TripAdvisor Community

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Showing 1,436: English reviews
Singapore
Reviewed 2 weeks ago

Beautiful hotel with great pools, fitness gym, good restaurants, shopping outlets and casino etc. Room was big and clean. Beverages in the fridge (i.e. mineral water, coke and beers etc.) were free of charge. Walking distance to Taipa and Boardway. There is a pedestrian enable visitors to walk from Galaxy to Venetian and Parisian. Free shuttle services are available at...

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Helpful?
Thank 837lewm
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Please contact us if there is anything we can help you with. Best Regards, Candy Leong Quality Assurance Manager

Hong Kong, China
Reviewed 2 weeks ago

As i would like to celebrate a birthday with my boyfriend and i have a communication with the reservation team since my reservation has confirmed. The team are really helpful and i checked in my room so fast and the reservation team have sent a birthday cake to my boyfriend through the room service which i didn't expected. Staff are...

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Helpful?
Thank Jessica T
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

china
Reviewed 2 weeks ago via mobile

Thoroughly disgusted at the seating arrangement at Taste of Asia. You have folks sitting on empty tables without food and people wandering like zoombies including myself trying to find an empty table. Real upsetting!! Last time i will frequent your space!

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Helpful?
Thank ben_c20
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am sorry to hear that you had a bad experience. Your feedback has been passed on to concerned management. We do hope that you give us another chance as we will definitely improve our services. Best Regards, Candy Leong Quality Assurance Manager

Buda, Texas
Reviewed 2 weeks ago via mobile

Beautiful, clean, huge, casino. We walked through this casino on the way to the Venetian and it was spectacular and nit crowded. The Venetian was so crowded you could not even find an open slot machine, and it was so packed you felt claustrophobic. The Galaxy was just the opposite. It was beautifully decorated for Christmas.

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Helpful?
Thank phylissw2016
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback. I am glad that you enjoyed your stay. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 3 weeks ago via mobile

"Went on an expense paid trip by our company Pandit Agarbaati, all 21 persons booked in 11 rooms on Dec 12 to Dec 16, of this year.. Hearing that the company booked us in Galaxy Macau Hotel, makes us wonder why the company chooses the hotel. Then we arrived on the day, having a first glance outside the Galaxy Hotel...

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Thank smurtyy
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best Regards, Candy Leong Quality Assurance Manager

Melbourne, Australia
Reviewed 3 weeks ago via mobile

The Galaxy Hotel is one of 6 world class hotels spread out within the enormous Galaxy Resort, Macau. There are 1,500 rooms in the Galaxy Hotel, so you can appreciate that this is no cozy boutique hotel but one that caters for the masses. Having said that, this is an extremely well run operation. Do not let the size of...

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Helpful?
Thank Dynamyque
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and a perfect rating. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 3 weeks ago

Macau Cotai hotels are humongous and thus entail a long walking time from the lobby towards your room assignment...not with Galaxy, just a few stroll and you're "HOME". You will love the warmth the hotel room exudes, the free toiletries, shopping bags, soft bedtime slippers will spoil you... Galaxy also gives free shuttle to Macau Airport, Taipa terminal, Macau Ferry...

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Helpful?
Thank EXANSY
Galaxy Macau Q A, General Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Singapore
Reviewed 3 weeks ago via mobile

Spacious room, new and well maintained, good cleanliness, plentiful shopping and entertainment, we caught a midnight movie, cinema was in excellent condition. Being Macau, food served was least acceptable. A short walk to macau's heritage village the next morning. It's just right across the street, between galaxy & Venetia. Totally a must do! Wonderfully quaint District with lots of good...

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Helpful?
Thank Sati1981
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback. I am delighted to hear that you enjoyed your stay. We look forward to your next visit to Galaxy Macau. Best Regards, Candy Leong Quality Assurance Manager

Sydney
Reviewed 3 weeks ago via mobile

Like a grand classic palace, with a scent of wealthy. Room is very spacious and staffs are quite helpful and friendly. Two things, which are there is no quite a good view from the room and no Bluetooth playing system but generally recommend.

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Helpful?
Thank Ruowei
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 4 weeks ago

The whole stretch of the galaxy is made up of a few hotels which included the Banyan Tree, the Okura, the galaxy. They have a common swimming pool area which boasts of a man made beach which is made up of the fine sand imported out from Macau. Was really impressed with the grandeur and massiveness of the whole complex....

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Helpful?
Thank Elmolita
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. I am pleased that you had a pleasant stay with us. Do not hesitate to contact us if there is anything we can help you with for your next trip. Best Regards, Candy Leong Quality Assurance Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: €120 - €345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Ctrip TA and Agoda so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Family Hotel in Macau
#11 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
46 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the pool deck have a view of the nightly light show.”
 of 5 bubbles Batam_Bules, 16 Jan 2017 | Read review
“Choose the room with swimming pool view is better.”
 of 5 bubbles KY_Steve0731, 10 Jan 2017 | Read review
“If you are an Australian wanting to go gamble, go to Vegas. It's cheaper in the long run!”
 of 5 bubbles lizjuric, 3 Jan 2017 | Read review
“Ask for rooms with resort view.”
 of 5 bubbles 837lewm, 2 Jan 2017 | Read review
“tub is big and the room is big enough”
 of 5 bubbles jessicatG7737PB, 2 Jan 2017 | Read review
5 of 5
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