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Banyan Tree Macau

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#4 of 93 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Banyan Tree Macau
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1,121 Reviews from our TripAdvisor Community

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Showing 896: English reviews
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Hong Kong, China
Reviewed 1 week ago via mobile

A memorable stay at this hotel! Room was super clean and we really enjoyed our stay here. Loved the in-room pool which provided total relaxation. Comfortable bed and pillows. We will definitely come back in the future!

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Helpful?
Thank albutmak
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear albutmak Thank you for sharing your recent Banyan Tree experience with the readers of this website. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future and...

Kulai, Malaysia
Reviewed 2 weeks ago

The Staff treated us like Royalty. Always calling us by name. Nothing was a bother, they anticipated our needs, immediately new what drinks and food we preferred. Our room was amazing with our own indoor pool. Restaurant Belon was exquisite. Saffron was a Joy, Special mention to Vladimir and Neo and all the female staff too. Banyan Tree Macau was...

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Helpful?
Thank habrahim
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear habrahim It was a pleasure to read about your recent stay at Banyan Tree Macau and how much you enjoyed our many unique features and facilities. It was especially pleasing to hear that our staff, who are the real reason for our continuing success, were able to make such a difference to your experience through their service quality and...

Chicago, Illinois
Reviewed 2 weeks ago

Came here for afternoon tea with friends. Beautiful decor, excellent service and food was good. Staff was very attentive to details and I would highly recommend the afternoon tea set to friends and family.

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Helpful?
Thank Missy S
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Sukii C Thank you for taking the time to share your feedback following your recent visit at Banyan Tree Macau. I am pleased to read of how much you enjoyed our afternoon tea, but more importantly how our associates were able to contribute to your overall experience with their warm and attentive service. We look forward to your return...

Reviewed 3 weeks ago

Fantastic short break - didn't want to leave the room, so relaxing in the middle of the chaos of Macau.The spa is mind blowing relaxing massage and treatments Great staff throughout all very helpful and willing to go extra mile.

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Helpful?
Thank Linda B
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Linda B Thank you for taking the time to post your review online. We are especially pleased to read that you found the exceptional staff service you received at Banyan Tree Macau as well as you were able to enjoy the award-wining treatments at our Banyan Tree Spa We are also happy to read that you enjoyed the unique...

Reviewed 3 weeks ago

It is only my second time to stay in a Banyan Tree property and still the hotel lived up to my expectation. Our room was beautifully decorated and very spacious overlooking the river. There was a relaxing pool inside which the attendant prepared as soon as we got inside the room. The wooden basin-like bathtub added a very nice touch...

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Helpful?
Thank AngelieMC
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear AngelieMC Thanks you for your continued loyalty to the Banyan Tree Macau and for taking the time to provide us such a comprehensive review of your recent stay. I was pleased to read that you had had a truly relaxing stay and that you were able to enjoy the many unique elements of our luxurious suites as well as...

london
Reviewed 4 weeks ago

I have always been a fan of Banyan Tree. This hotel was no exception. It was beautifully decorated, rooms are spacious and very comfortable. But we did have a bit of an issue with the pool. Our whole room smelt of damp and was extremely cold. But once we out the heating, the smell and steam problem became more pronounced....

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Helpful?
Thank kalepooki
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear kalepooki Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. It’s always a pleasure to read of how much our guests love the design of our unique spacious suites. Your comments regarding the relaxation pool are duly noted, and have been shared with the management of that facility to help them...

Hong Kong, China
Reviewed 5 weeks ago via mobile

I had heard a lot about banyan tree hotels, but it wasn't until my wife took me to this one that I fully understood what relaxation was. Impressive layout, great room features. Would return without question

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Helpful?
Thank Ross L
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Ross L Thank you for taking the time to share your recent Banyan Tree Macau experience with the readers of this site. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you...

Hong Kong, China
Reviewed 18 January 2017

My partner and I were really happy to come back again after a year. Some areas has improved and some has deteriorate. Location: Right next to Galaxy, can take galaxy shuttle to get around but it takes around 5-10 mins walk from Galaxy to Banyan tree. 5 mins walk to Ritz carlton, Marriot and Broadway hotel very convenient. Not close...

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Helpful?
Thank jizhuang
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear jizhuang Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. We are glad that the various unique aspects of our suite had such a profound impact on your stay. We are especially glad to hear of the role our associates played in your overall experience, as they are truly the heart...

Auckland, New Zealand
Reviewed 17 January 2017 via mobile

Terrific and wonderful from start to finish Simply cannot fault this place - amazing decor amazing service and hats off to the turn down service Amazing! A must stay! The breakfast is also yummy and the hotel is so peaceful despite being in a busy resort

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Helpful?
Thank rasmika
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear rasmika Thank you for taking the time to share your recent experience at Banyan Tree Macau. We are pleased to read of the impact our associates had on your stay, with their quality of service, and how it went hand in hand with our specially designed suites to provide you a memorable stay. Thank you for highlighting our breakfast...

SF, CA
Reviewed 15 January 2017

Our stay at Banyan Tree was perfect. We did not want to leave. The service was excellent - from the warm greeting at check-in to the politeness of our room attendants - everyone was there to make sure our every need was met. And the room itself - it took our breath away. First of all, the standard room is...

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Helpful?
Thank Girlstar128
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Girlstar128 Thank you for taking the time to share your feedback from your recent stay at Banyan Tree Macau. We are pleased to read that in addition to all our unique facilities in our suites, it was the quality of the service you have received from our staff that stood out as the most memorable aspect of your stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: €275 - €677 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Casino Hotel in Macau
#3 Spa Hotel in Macau
#3 Family Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Macau staff and other travellers.
11 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room would be great”
 of 5 bubbles jizhuang, 17 Jan 2017 | Read review
“better choose the one with pool. I am not sure if they all have it”
 of 5 bubbles TheWindintheWillow, 11 Jan 2017 | Read review
“this room is good for family”
  • relaxation pool
 of 5 bubbles 119joannat, 11 Jan 2017 | Read review
“The views on high floors are amazing, whether of the complex or the ocean”
 of 5 bubbles MLLeclerc, 1 Jan 2017 | Read review
“Need to try”
 of 5 bubbles , 29 Dec 2016 | Read review
5 of 5