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Mandarin Oriental Macau

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Mandarin Oriental Macau
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660 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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Kuala Lumpur, Malaysia
Reviewed 1 week ago

Overall, Mandarin Oriental is a good place to stay with warm welcoming staff and they do try accommodate your needs whenever I called the phone operators. Concierge check in was good and fast. Food served during breakfast and meeting breaks have good variety and tasted good too. I also liked the coffee and bathroom amenities in the room especially the...

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Helpful?
1Thank Goh S
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Goh S Thank you for sharing your experience during your recent stay at Mandarin Oriental, Macau and I am delighted to learn that you were happy with our telephone operator and Concierge as well as breakfast, coffee breaks and our bathroom amenities. We have also learnt of your feedback on our Guest Survey form before your departure which fortunately...

Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

This hotel is outstanding and well located for taking in the Macau tourist attractions. It's connected to the MGM and its shopping malls, and across a small road to the Wynn, meaning you can easily get to shows and shops whenever you like. Our room was on the top floor with views over the harbour back towards the city. The...

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2Thank lmannix
About Hotel's Favourite Review
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear lmannix Thank you for choosing to stay at Mandarin Oriental, Macau. My team and I are glad to learn that you had a magnificent stay with us. Your detailed descriptions of your experience and positive comments will spur our colleagues to serve our guests better. We look forward to welcom you back soon. Yours sincerely Jill Goh General Manager

Jericho, New York
Reviewed 2 weeks ago

Loved the hotel chain. Their service and facility were absolutely excellent The only problem was the location. It was a bit far away from the casino strip. One tip when booking online do not ask for ferry transfer. They give you complementary transfers.

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1Thank 676hinat
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear 676hinat Thank you for choosing to stay at Mandarin Oriental, Macau. We are very pleased to learn that our service and facility met your expectations. Your comment regarding the hotel location is duly noted. Although there are a couple of casinos next to the hotel, our concierge will gladly assist if one wishes to visit more. With regards to...

Reviewed 2 weeks ago

Excellent Service and Friendly Staff! For the pickup service from the pier, Check in process, introduce the hotel facilities, room service, all the staff are always providing the attentive and sincere service. I really enjoy the view outside my room (Lake View) and just perfect to have a amazing breakfast next to it! For the other recommendation, the Cake Shop...

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Thank ankie H
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear ankie H Thank you for sharing your delightful experience at Mandarin Oriental, Macau. We are indeed encouraged by your compliments on our service, view and breakfast and we are pleased to learn that you enjoyed our pastry and macarons in particular. Rest assured, we will continuously strive to completely delight our guests. We look forward to welcome you back...

Shenzhen, China
Reviewed 4 weeks ago

We arrived at the hotel on Feb. 19, 2017, around 7:10PM. I called the concierge to arrange free shuttle from ferry terminal to the hotel, the type of the car was Mercedez-Benz Vito, it was pretty nice. There were two mandarins on the table, good fruit. The room number was 2302, we were able to observe the bay. We checked...

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2Thank wilsonjing
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear wilsonjing Thank you for choosing to stay at Mandarin Oriental, Macau. We are delighted to receive your positive feedback from your first stay. We sincerely appreciate your kind recommendation and we look forward to welcome you back to Mandarin Oriental, Macau. Yours sincerely Jill Goh General Manager

Hong Kong, China
Reviewed 4 weeks ago via mobile

We only had the chance to stay one night but those 24 hours were just what we needed to relax and recharge. What continues to set the MO apart from other hotels is its flawless service. - First, there is a personal pick-up from the Macau ferry terminal (the hotel emailed us to ask what time we would be arriving)...

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1Thank RM303
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear RM303 Thank you for sparing some of your precious time to share your experience at Mandarin Oriental, Macau. I'm truly delighted to learn that our service was impeccable and that you enjoyed your stay thoroughly. I will definitely share your comments with our colleagues as I am sure these will further encourage them to fulfill our mission to completely...

Sydney, Australia
Reviewed 4 weeks ago via mobile

Just flawless from the ferry pickup with 30min notice to in room checkin, the incredible Michelin starred restaurant, friendly staff, terrific views and large rooms. One of our best ever hotel experiences. Loved it.

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1Thank Jono C
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Jono C We are honoured to have given you one of your best ever hotel experiences. Your compliments will encourage us to strive further to exceed our guests' expectations. Thank you for your compliment. We hope to see you again soon. Yours sincerely Jill Goh General Manager

PORTUGAL
Reviewed 5 February 2017

Very fine hotel with friendly and attentive staff Very fine staying in Macau, good location, walkable distance for the city centre (15-20 min). Good place for relax with quiet environment and pampering yourself. Our room was magnificient with view to Taipa skyline and sea channel between Macau and Taipa.To access there is no direct free shuttle bus to Mandarin Oriental,...

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Thank AFONSINHO
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear AFONSINHO Thank you for staying at Mandarin Oriental, Macau. It's rewarding to know you enjoyed your stay with us and we greatly appreciate your compliments. We look forward to welcome you back soon. Yours sincerely Jill Goh General Manager

Perth, Australia
Reviewed 2 February 2017

Having booked an 8 day trip to Hong Kong we decided to take a ferry directly from the airport to Macau (very simple) and stay for two nights at the Mandarin Oriental Macau instead of taking a day trip from Hong Kong. The Mandarin Oriental provided a perfect base for our two day stay in Macau. It is in a...

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2Thank HMORGS1
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear HMORGS1 Thank you for sharing your memorable stay with us on TripAdvisor. We are thrilled to have accommodated your two-day trip to Macau as well as created a delightful time for you at Vida Rica Restaurant and Bar. Your valuable feedback will certainly motivate our team to strive for a higher level of service. We look forward to the...

Hong Kong, null, Hong Kong
Reviewed 30 January 2017

Everything is great for a short stay on the eve of CNY. Staff were very friendly, in particular the receptionist show a personal touch by offering free cookies for my two crying babies. The gym was also good but of course could not be compared to huge facilities in Cotai. A relative quiet and high class venue in a city...

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3Thank William S
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear William S Kung Hei Fat Choy! It's our great pleasure to have your family as our guests at Mandarin Oriental, Macau. We are glad that our service has met your expectation, Thank you for specially mentioning the personal touch in our Front Desk colleagues' service. We have also noted your suggestion of providing complimentary WiFi for guests. We would...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Region: China > Macau
Price Range: €167 - €447 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Ctrip TA, Booking.com and Hotels.com so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Macau
#2 Romantic Hotel in Macau
#3 Luxury Hotel in Macau
#4 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental Macau staff and other travellers.
6 questions
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Questions? Get answers from Mandarin Oriental Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake View; Higher Floor”
 of 5 bubbles 49ankieh, 7 Mar 2017 | Read review
“Ocean facing for sure, go and use the gym!”
 of 5 bubbles 484WilliamS, 29 Jan 2017 | Read review
“if you travel with family and want connecting rooms, ask for rooms 1110 and 1111.”
 of 5 bubbles schmidtmg, 11 Jan 2017 | Read review
“The Bay View room is comfortable and offers a great view”
 of 5 bubbles robw317, 1 Jan 2017 | Read review
“water front”
 of 5 bubbles , 8 Dec 2016 | Read review
5 of 5