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Grand Hyatt Macau

Ctrip.comUS$171*
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#6 of 95 Hotels in Macau
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$563*
US$171*
Great Deal
US$307*
US$307*
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Grand Hyatt Macau
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930 Reviews from our TripAdvisor Community

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Showing 635: English reviews
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Reviewed 4 days ago NEW

The staff is super inviting. This place definitely lives up to the Grand Hyatt standards. Great value, great room, great location! I always stay here when in Macau and I hav yet to be let down by Grand Hyatt Macau.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 232nicholasr
Hong Kong, China
HOTEL’S FAVOURITE REVIEW
Reviewed 14 April 2017

My mother and I stayed and celebrated my birthday at Grand Hyatt Macau yesterday, it definitely was a pleasant and memorable one! Ms. Eva Gao - the team leader of Grand Club greeted us passionately at the lobby. She took care of us considerately during our stay, room upgraded to the amazing fountain view, birthday cake arrangement at the Mezza...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank JoeyYi
About Hotel's Favourite Review
Grand Hyatt M, Front Office Manager at Grand Hyatt Macau, responded to this review

Dear JoeyYi Thank you for taking the time to share your recent stay with us at Grand Hyatt Macau. I am very pleased to see that you had a fantastic stay; in particular I am thrilled that our staff were welcoming and warm - ultimately making you feel special. We pride ourselves on our personalized service, so it is always...

Metro Manila, Philippines
Reviewed 5 days ago NEWvia mobile

Grand Hyatt has big rooms and bathroom. The bathtub is the more expensive one compared to other hotels of the same priced ranged and location. The only draw back is the lack of welcoming attitute of the staff and of the entire hotel in general. I dont know if being snobbish is part of their culture or hotel appeal. That...

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Helpful?
Thank Louie V
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Louie V Thank you for your feedback. We sincerely appreciate your comments especially with regards to our colleague's attitude which is not a norm. Our team is looking into your comments for immediate improvement. We hope to welcome you back soon and allow us another opportunity to deliver exceptional service that you have come to expect from a Grand...

San Francisco, California
Reviewed 6 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Alicexyz
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Reviewed 1 week ago NEW

The room is spacious, very comfortable and the view from my room was great. Outstanding service given by Carol at the Grand Club and Samira at the reception. Great breakfast option at the executive lounge. They serve local food on the buffet. The location of the hotel is very strategic. It is connected to the City of Dreams shopping mall...

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Helpful?
Thank Yonnesky A
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear Yonnesky A We are delighted to learn about your unforgettable experience highlighting the top notch service extended to you by our team, especially Carol and Samira. Your comments are truly motivating for the team to continue exceeding guest expectations. We look forward to welcoming you back to Grand Hyatt Macau soon. Sincerely yours Bonita Hipolito Busch Director of Sales...

Hong Kong
Reviewed 1 week ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank joannakityingc
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Reviewed 2 weeks ago

My wife and I arrived in Macau around 11am. We took the free City of Dreams shuttle from the airport to the hotel. We were able to check in early at the Grand Club. During this process, we got a chance to sit down, have some water, and refresh from the 20+ hours of airplanes and airports we had just...

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Helpful?
Thank Jason C
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear Jason C Thank you for your comments and recommendation of our hotel. It is pleasing to learn that you have enjoyed your room as well as our Grand Club facilities. Most encouraging of all is your recognition of our team who makes the difference everyday, as we strive to provide exceptional service at all times. We hope to welcome...

Europe
Reviewed 3 weeks ago via mobile

Recently stayed for 2 nights in a grand king suite. The suite was enormous and extremely comfortable. Every amenity was available and I loved having a Nespresso machine for a morning coffee. Housekeeping was very impressive. I found all the staff to be extremely friendly and helpful. Nothing was too much trouble. The pool area is fantastic and luxurious. It...

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Helpful?
1Thank Renot
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Renot, I was so pleased to read your excellent review on your recent stay here at Grand Hyatt Macau. It fills me with great joy to learn that you enjoyed your stay, we are grateful that you like our facilities and particular you found my team to be the helpful and friendly. Rest assured that I will be sharing...

Los Angeles, California
Reviewed 4 weeks ago

The City of Dreams complex, which this hotel is part of, is now a bit dated compared to the other large and newer complexes in Macau. The Grand Hyatt is the same. The rooms need updating. Service was fine, but not outstanding. One cannot compare this to the other Grand Hyatts in the world.

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Helpful?
Thank Oski85
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear Oski85 Thank you for your feedback. We sincerely appreciate your comments which are helpful in making improvements to our hotel and facilities. We hope to welcome you back soon and allow us another opportunity to deliver exceptional service that you have come to expect from a Grand Hyatt. Sincerely yours Bonita Hipolito Busch Director of Sales and Marketing

Hong Kong, China
Reviewed 4 weeks ago

Having been in many luxury hotels, Grand Hyatt was definitely among the top three. Starting from the reservation process, where Alice Liau responded to every request and already blew me away with her patience and kindness, to the warm welcoming at the reception by Renee (GR) and her colleagues - everything felt like coming home. We even got an upgrade...

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Helpful?
Thank KristinaBMB
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear KristinaBMB, Thank you for taking the time to share your recent stay with us at Grand Hyatt Macau. I am very pleased to see that you had a fantastic stay; in particular I am thrilled to read your comments about our team - ultimately making you feel like stay at home. We pride ourselves on our personalized service, so...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 

Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Region: China > Macau
Price Range: €153 - €404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Hotels.com, Hyatt Hotels Corporation, Priceline and TripOnline SA so you can book your Grand Hyatt Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Macau Hotel Macau
Hotel Style:
#4 Spa Hotel in Macau
#6 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Macau staff and other travellers.
3 questions
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Questions? Get answers from Grand Hyatt Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are an avgeek, ask for a room with a view of the airport. There are no noise issues from the airport.”
  • View from the bathtub to the airport
D5172UYjasonc, 8 May 2017 | Read review
“Best view is facing the Wynn Palace fountain lake”
KristinaBMB, 20 Apr 2017 | Read review
“Avoid room facing the on going MGM construction”
kennedye_13, 25 Mar 2017 | Read review
“Pick a room overlooking the pool.”
I9911ENfionam, 19 Mar 2017 | Read review
“Best view of swimming pool or facing Wynn Palace fountain.”
kerenfung, 21 Feb 2017 | Read review
5 of 5
Ctrip.com
US$171* /night
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Expedia.comUS$307
Hotels.comUS$307
AMOMAUS$563
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*Disclaimer
Prices are for 1 room, 2 adults
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