We came to Bless for a friends holiday. The hotel, location and amenities were superb. The staff tries hard for you and they really want to serve. When they get something wrong, they are quick to correct. From guest services - Carla, to wait staff- Lulu and Lorena, to front desk - Jonathan, everyone is friendly and very service oriented. The manager is a cool cookie and wants to make Bless an amazing experience. We went out for food each night and access to outside restaurants is super easy. I highly recommend this hotel, they will win your hearts over. Also, if you are vegan, the vegan brownie is sinfully delicious. I had 2 everyday. And the beds give you the best sleep you may have ever had.
A rare hotel that delivers on every level, the staff, rooms, and facilities where exceptional, the views from the hotel where breath taking as was the food an drink, a must do for those seeking a memorable and relaxing stylish break.
The rating reflects we paid €22k for a Bless Your Mediterranean Suite and a Deluxe Sea View room for 11 nights and expected a 5 star experience in a ‘leading hotel of the world’. On the positive side the hotel is in a lovely spot on the coast with great views of the Cala Nova bay. The main issues relates to the absolutely bonkers design of the room and the very poor service levels. The suite was spacious and had lovely wrap around views of the pool and bay from the bedroom and bathroom. The room and bathroom were on the second floor and overlooked by guests at the pool and the restaurant. Remarkably all the glass windows were two way which meant we had to keep all the blinds closed. The bathroom had a lovely view however to use the bathroom we had to close the blackout blind and turn the lights on. Guests using their balcony on the room underneath on the first floor had an eye level view into our bathroom. Absolute madness and a waste of the great views. Despite the space there was no bedside table on one side of the bed! Where was that person supposed to put their night time belongings? The lounge area didn’t have any seating apart from a chaise! That meant only one person could sit down and have a back rest. The chaise was left sided which meant you had a lovely view of the wardrobe when used. A right sided chaise would have had a lovely view of the sea and/or TV. Baffling. Despite the abundance of space the wardrobe was too short to hang a full length dress. The tiled floor was the most squeaky I’ve ever experienced whether in shoes or bare feet. There is no night time lighting in the suite so it’s pitch black when you navigate your way to the toilet then wham, the sensor activates the bright toilet light startling you and your guest. Incredible. The hotel did place a temporary bedside table in the room and provide us with a temporary hanging rail for the full length dresses. Our room wasn’t cleaned on one day and the turn down service didn’t happen on two occasions. The coffee pods were not replaced on one occasion. Requesting champagne flutes was a frustrating process. On the first occasion we had to chase after 30 minutes and on the second occasion they never arrived and we gave up after 40 minutes. Our service experience was mainly restricted to breakfast. In the whole 11 days there wasn’t one order delivered correctly. Partly it’s because their English is generally poor however it’s mainly because they are poorly trained and managed and they just don’t care. We didn’t see one manager during the breakfast service so I don’t think management knows how poor it is. A lot of guests were getting frustrated with the service and the waiting time (including how long it was taking for people to be seated). We often waited over 30 minutes for hot drinks and food to be delivered. This is despite there being only 4 food items you could order. The breakfast buffet choice was poor and badly laid out. The ‘hot’ buffet items were stone cold every day. The quality of an included English breakfast at an airport hotel was far superior to this fayre. We ordered scrambled eggs from the waiter as that was the only way you could obtain hot food. After a few days we just used breakfast as a coffee stop. They provide you with a wrist band fob which gets you into your room and is used to pay for drinks at the pool. Everybody’s wrist band fell off almost immediately and was totally unusable as a wrist band. Grabbing some water at the poolside bar often took 10/15 minutes. The bar man could provide the water immediately however could not charge it to your room. Instead we had to wait until a waiter could be found who was prepared to process your order using their handheld device and using your fob and then you had to set up a PIN etc. Very frustrating. Generally there was a lack of control and management with the pool service. Bizarrely we were asked on 2 occasions to settle our tab during the middle of the day when we hadn’t actually had anything at all. The gym is very poor. Only 6 machines and a very small free weights area. 2 of the machines are spin bikes rather than bikes you can program a workout. All 6 machines are in a line facing the garden however the TV is on a side wall which meant nobody can see the TV whilst performing their workout. The gym is unmanned and there are no towels and often no water bottles. Our experience did not get off to a great start. We booked an airport transfer with the hotel and the driver started messaging me when we were picking up our luggage in the arrivals hall. We went outside, saw our name sign and driver and then departed. Ten minutes into the journey I got a call from the driver asking where I was. They had sent 2 drivers! The other driver was still waiting for me to come out. It was a sign of the incompetence to come. We’ve been to many LHW hotels and my wife likes to do Pilates and yoga classes. There was a lack of information about this on the hotel’s website however the LHW website stated there were such classes. In the past all such classes have been complimentary. On arrival we found they charge €80 per class. Staying in these hotels is never cheap however we thought that was expensive. They also charge €120 for a 30 minutes poolside massage and €8 for a small bottle of water. We did not think these charges were reasonable. My wife was given 4 complimentary Pilates sessions when Guest Services asked about our holiday experience. We always like to venture outside hotels for lunch and dinner. There were only 2 restaurants on the beach that were of a reasonable standard. Es Canar and Cala Nova seem to mainly cater to 2/3 star hotels and the restaurants reflected that. We had to take taxis to venture further afield. Our stay was pretty much summed up on checkout. 3 of us checked out at 9am however my son was catching a later flight and wanted a late check out so he could work until setting off for the airport. Reception asked him to check the night before, which he did and then they said check again on the day of departure. He checked again before breakfast and he was asked to check again after breakfast (not very helpful when he’s trying to plan his day). After breakfast they confirmed he could stay until 3pm and it was going to cost €50. Exasperated by this attitude he asked if this could be waived given how much we’d spent, only to be told there was nothing she could do. He then mentioned that we were LHW members and she checked her system and said it would now be complimentary. Another unnecessary painful experience.…
From beginning to the end a marvelous experience! The employees are outstanding and all ways super professional! I’ve seldom had a better hotel experience before! Housekeeping could do a slightly better job on the outside of the room, but that’s the least we could advice… so overall a A!
From the location to the quality of the rooms, everything is there in place to offer the real feeling of quality. If something is not as expected, there’s always someone listening in order to solve it. Good to see that staffing and managers are really concerned in providing the guests with the best service they can.