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All reviewsthe crowne plazathe busmalpensa airportfree shuttlenext morningcase nuovean early flightcroissantsan overnight staytaxi driverlate at nightrental carbetween flightsbreakfast was includedone night stayflight homeshort stay
Stayed for one night after touring Italy and to be local to the airport for early morning flight back to the UK.
Hotel is first class in all aspects. Spotlessly clean, polite welcoming staff, modern well appointed rooms, spacious.
Check in process was easy and...More
Response from Soledad d, Front Office Manager at Holiday Inn Express Milan-Malpensa AirportResponded 2 days ago
First of all we would like to thank you for posting a candid feedback regarding your recent stay with us.
Is a pleasure for us receive feedback as yours.
We are extremely glad to hear that you appreciated our overall service, our staff's...More
We had booked a room for 2 nights at the hotel. We took a shuttle bus from the airport and reached here. We waited half an hour for the shuttle bus with our infant in the cold weather. And it came at 10:30pm.. Finally we...More
1 Thank suriya1207sss
Response from Soledad d, Front Office Manager at Holiday Inn Express Milan-Malpensa AirportResponded 1 March 2018
first of all thanks for your feedback!
Every compliment and complaint are useful to improve our work.
We sincerely apologize if you didn't find yourself comfortable in our hotel, we always try to do our best to satisfy our customers during their stay....More
Of course we only stayed here as we arrived late and had an early flight, but it was much nicer than expected. Airport shuttle (4 euros) was convenient and location was only about 5 minutes away. Room was cleaner and larger than most on our...More
Response from Soledad d, Front Office Manager at Holiday Inn Express Milan-Malpensa AirportResponded 3 days ago
Thank you for leaving us a feedback. It is our pleasure to hear that you were satisfied with the large and comfortable rooms, amenities and location of the hotel. We are committed to providing our guests with the highest quality services and facilities....More
Great value for the price. Nice staff, were very helpful with info on getting downtown and around the city. Excellent free transportation to and from the airport with an excellent breakfast. Definitely will return. Again great hospitality!! GMore
Response from Soledad d, FDA at Holiday Inn Express Milan-Malpensa AirportResponded 2 weeks ago
first of all thank you for the time spent posting this kind review.
We are glad to know that you appreciated your overall stay with us, in particular the kindness of the staff and the breakfast.
One of our goal is the satisfaction...More
Following a 2-week stay at a HIE in the UK, we found this well-priced and handy airport hotel just a bit basic. For instance, there were no carpets on the floors of the rooms which meant you could hear people moving around and it felt...More
1 Thank patinhongkong
Response from Soledad d, Front Office Manager at Holiday Inn Express Milan-Malpensa AirportResponded 2 weeks ago
Thank you very much for having written your opinion about our Hotel.
Customers' feedback helps us to improve to better serve our Guests.
We are glad to see that your stay with us was satisfying, and we hope to have you again in...More
Yes there is a small fee for the shuttle that serves both the Holiday and Crown Plaza Malpensa airport which gets charged to your hotel bill. There is a specific spot outside the Airport Terminal at the far end of the... More
Yes there is a small fee for the shuttle that serves both the Holiday and Crown Plaza Malpensa airport which gets charged to your hotel bill. There is a specific spot outside the Airport Terminal at the far end of the arrival level where all the hotel shuttle buses stop where you will find the shuttle bus for the Holiday Inn Malpensa.