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Iberostar Grand Paraiso

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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
42 people are viewing this hotel
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Free cancellation until 22/04/21
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (11931)
360
Panoramas (4)
Pool & Beach (2181)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 10 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, German
8,345Reviews1,708Q+A100Room tips
Traveller rating
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Popular mentions
Barb H wrote a review Yesterday
Alton, Iowa7 contributions1 helpful vote
+1
As I sit here on my last hours at the Grand, I look back at all the fantastic things that have happened. We had an Ocean front room which the view and room were gorgeous. Manuela cleaned our room spot less and Elena was our turn down lady which was very nice to have. Our concierges Murco and Anna were so helpful and made our stay special. My husband’s birthday was during our stay and they took care of everything to surprise him! Haviar our waiter at Tony’s was fantastic! He took great care of us with many laughs, drinks and wonderful food! Brenda (hostess) at many food places was very warm and smiled all the time. Ivan was our beach waiter and took care of us from drinks to food! We never went hungry and was always happy with our food! It was delicious! We tried many new items on the menus. Marco at the front desk was very helpful on helping us print out our departure tickets. Even though it was only at 60% we had a wonderful time and we will be back! The place was very clean, someone was always cleaning. The floors shined! Thank you “Iberostar Grand Parisio” for giving us lots of memories to cherish!
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Date of stay: April 2021Trip type: Travelled with friends
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Duncan21 wrote a review 13 Apr
1 contribution
We had the best holiday ever at the grand they make you feel like family entertainment it’s amazing special for Gabriel and Carlos “star friends” the shows are amazing and we had and a best time In México
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Grand Paraiso
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Inna B wrote a review 13 Apr
1 contribution
Aaron from the entertainment team is my favorite!! He is so engaging and fun vibes every time!! He provided excellent services and activities for my family and I to participate in!! The hospitality was incredible, always checking in on how we are enjoying and making sure we have everything. I will be back next family vacation for sure!!! Will recommend to all my friends and family.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home and we couldn’t be happier to know that you had so a memorable stay with us. Again we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Grand Paraiso
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Pat S wrote a review 13 Apr
1 contribution
Had the best time can’t wait to come back i was amazing in this places, thanks everybary for all the service. Maria in the fronk desk she is wonderful girl, also the staff Entertainment team Star friends in specially Aaron, Yodan, Sailin, Carlos, Enzo and Gabriel. see you next time
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, First of all, we would like to thank you for choosing Iberostar Grand Paraiso to celebrate such special occasion. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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Megan M wrote a review 11 Apr
1 contribution
Gabriel, Carlos, Yodan, Aaron with star friends were amazing and made the time by the pool so much fun. The food, the rooms and everyone was so friendly and helpful. Already planning our next trip back for later this summer!
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded 3 days ago
Dear guest, We want you to know how happy we are that you had such an excellent holiday at Iberostar Grand Paraiso and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Grand Paraiso
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PRICE RANGE
US$316 - US$668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil Joyà (1.7 km), Jungala Aqua Experience (1.8 km), and Pasion De Cacao (0.8 km).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.