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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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5,509 Reviews from our TripAdvisor Community

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Showing 4,307: English reviews
Warminster, Pennsylvania
Reviewed yesterday NEW

Everything about this resort is amazing. I think the architects sat down and said let's make this property the best in the Iberostar chain, then someone said, NO NO let's make it better than the best - make it GRAND. Did they ever. From the moment you roll up the driveway to the front entrance when the bell captain says...

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2Thank tahkli71
Ann Arbor, Michigan
Reviewed yesterday NEWvia mobile

Enjoyed staying at the Iberostar Grand Hotel. Staff was very nice and hardworking. We especially enjoyed that the resort was adults only. Beach, pool and hot tubs are very enjoyable. I would recommend getting a room on the second or third floor. Our first room was on the ground floor and we had to change because it was very musty....

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1Thank kozielmatthew
Marlton, New Jersey, USA
Reviewed 2 days ago NEW

This was our 9th visit to this resort. Thanks again to Steve Curnow from Beach Bums for setting up a wonderful trip for our group! As always we were thrilled with our beach front room. The service is five star plus!! Our butler and friend Johanna took great care of us. Johny made sure our super bowl party was spot...

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1Thank Irregardless
Reviewed 2 days ago NEWvia mobile

We stayed in Feb. For winter sun in the area we new to be quiet , flat and convenient for public transport. The hotel itself was very clean and well kept. Our room was lovely. The hotel was to big two hotels into one does not go, it means the dining room is so busy, meals are a free for...

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Thank Brenda G
Evansville, Indiana
Reviewed 3 days ago NEW

We have stayed at several all inclusives beaches resorts, moon palace etc. and this was definitely the best. The service here was outstanding. Everyone we dealt with was professional, helpful and friendly. Check in was flawless (unlike pretty well all of the other all inclusives we stayed at We had an ocean front room amazing view. We dined at all...

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Thank mindy j
Reviewed 4 days ago NEWvia mobile

We were offered an upgrade to this hotel and took it. Service is out of this world. Everyone was beyond accommodating. Sometimes we have noticed that resorts look for reasons to say "no". Here, we were always accommodated. Late check out? No problem. Restaurant is booked, but we will try to get you in, and they made it happen. Most...

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3Thank Kevin S
Toronto
Reviewed 4 days ago NEWvia mobile

The Iberostar Grand Hotel Paraiso is a nice place but does lack some finer services to make it truly deserving of a 5 star resort for the discerning traveler. I say this for two reasons: 1) Breakfast and lunch are only available at the buffet (with a line up) or as room service. No a la cartes for breakfast or...

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4Thank Jumpinround
Alberta
Reviewed 5 days ago NEW

Try and get a drink if you don't tip every single time! Asked for water at the pool 4 times and still didn't receive it. The waitress would just walk on by. This resort is on average at $700 per night. The food was in fact excellent and after I complained the service got better, but I then felt obliged...

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4Thank colesy911
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We appreciate you taking the time to provide us a candid feedback of your stay. We are glad that even though your expectations were not met, you did like our food offerings. Regarding tips, we would like to clarify that they are included in your package, however extra tipping is at our guests’ discretion. Please rest assured that...

Alberta, Canada
Reviewed 6 days ago NEW

This as a second visit this time thru New Years 2017.we went to celebrate my Husbands special birthday Having been there before in the November 2015, we paid a lot less. We like the resort and the staff is very hardworking, and so many of them remembered us from our previous visit.I was impressed by that. They did an amazing...

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Thank MrsBUg1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Grand Paraiso once again for your vacation. We are glad to know that you enjoyed your stay. We are concerned to read you dissapointment with your romantic dinner at our Italian restaurant and the lack of attentiveness of the waiters. We offer our sincere apologies. Thank you for highlighting the work of our...

edinburg
Reviewed 6 days ago NEW

We have been returning to the Iberostar Grand Paraiso since they opened and they have never failed to make us feel extremely welcome from the moment our feet hit the ground there. We had a family crisis in June and were very ready for some relaxation and pampering. We received both. Thank you Priscilla and Sarah for assisting us with...

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1Thank walli

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €395 - €764 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7287 overlooked the tranquility pool and was very nice.”
 of 5 bubbles tahkli71, 18 Feb 2017 | Read review
“Pick a different resort”
 of 5 bubbles colesy911, 14 Feb 2017 | Read review
“Ocean view are the best,”
 of 5 bubbles MrsBUg1, 13 Feb 2017 | Read review
“Beach front is the best!”
 of 5 bubbles 132patriciar, 13 Feb 2017 | Read review
“Rooms in building 700 are close to restaurants”
 of 5 bubbles 720princee, 11 Feb 2017 | Read review
5 of 5