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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,359 Reviews from our TripAdvisor Community

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Showing 4,188: English reviews
chicago
Reviewed yesterday NEW

Customer service is excellent, they are trying their best to accommodate your wishes. The entertainment team goes above and beyond to make your vacation special like adding yoga classes just for your stay.

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Thank anutaChicago
MISSISSAUGA
Reviewed yesterday NEWvia mobile

This will be our second visit to the Grand Parisio. I can only say everything was perfect, this is why we returned and will return again. Food, staff, beaches, you name it, it's all top shelf. They say welcome home, and that's what it feels like. My compliments to the Iberostar staff...Great work. Looking forward to next year.....Iberostar is the...

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Thank Martin B
Reviewed yesterday NEWvia mobile

Just got back from a 4 day stay at the Iberostar and I have to say the service and beach was amazing. If you can, get a beach front room because it is so worth it! Our room was beautiful and although we didn't spend a ton of time in it, it was great to wake up to the ocean...

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Thank Leah L
Saint Charles, Missouri
Reviewed 3 days ago NEW

Summary: If you are looking for excellent service, food, and facility - this is the best. My wife and I have been to many adults only resorts over the years. This last October was our 6th visit here. We keep coming back, twice a year, because any place else would just be a step down. Service. The service is exceptional....

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1Thank bdnelson777
Llanfairfechan, United Kingdom
Reviewed 3 days ago NEW

First of all this is the third visit with a two year gap,everyone still here from two years ago,and some if not all we met remembered us,wonderful. We must mention our pool(quiet pool) waitress,now our bestest friend,Mirna,she is such a special star of Paraiso Grand,so kind,friendliness and nothing was any trouble,such a star. All the wait on staff at all...

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3Thank BryKei
Chicago, Illinois
Reviewed 4 days ago NEWvia mobile

This resort is all that from beginning to the end. When we arrived we received delicious welcoming drinks and a cool towel. The customer service desk was professional, quick and got us to our room immediately. Once we arrived into our room it was clean, and the mini fridge was stocked with beverages of all kinds including alcohol as well...

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2Thank STP_LOVE2TRAVEL
San Diego, California
Reviewed 5 days ago NEW

Our friends have stayed here in the past and recommended this hotel so we came all here together. I was very impressed and it was an amazing 6 nights here. We never expected an all inclusive to be this high-end and amazing. We have stayed at properties as nice or even nicer, but the staff and service here is bar...

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3Thank Derek S
Sheboygan Falls, Wisconsin
Reviewed 5 days ago NEWvia mobile

I recently returned from my 10th vacation visit to The Iberostar Grand Paraiso. As with all past visits, it happened again! Any want or need was addressed with the utmost courtesy and swiftness by the hotel staff. Staff turnover at this resort is minimal, and being a repeat customer, one feels wanted and cared about. Unlike going to another resort...

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2Thank GarbageFan
Hamilton, Canada
Reviewed 5 days ago NEW

We stayed here prior to our visit to the Iberostar in Jamaica, (in January previous years) and though both hotels were amazing, but the one that suits my personality gives the Paraiso the edge! The Iberostar in Jamaica has a slightly more relaxed feel than the Paraiso but I LOVE the absolute luxury of the Paraiso. First of all, it...

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1Thank Cosmomo123
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for such kind comments on your stay with us and even more knowing that we have been able to compare us with our sister hotel in Jamaica. It is an honor for us to read that you consider our IBEROSTAR Grand Hotel Paraiso better in many ways. From the luxury of our facilities, our design and...

London, Canada
Reviewed 5 days ago NEWvia mobile

Stayed here in November with a group of friends to get away for a little R&R and some golf. Have stayed here once before and also at several resorts in the area including Barcelo Palace, Moon Palace, Valentin, Yucatan Platinum, El Dorado Casitas Royale and Palladium to name a few. Hands down, no question in my mind, this is the...

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2Thank LovetheKeys50
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience of your vacation at IBEROSTAR Grand Hotel Paraiso which is very important to us as you are a loyal customer to IBEROSTAR Grand Hotel Paraiso but also because you have been able to compare our hotel with other resorts within the area. We are happy to know that you could enjoy delicious...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €386 - €923 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
816 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the Spa side are more secluded. We like to sit out on the veranda in the morning before going to breakfast.”
 of 5 bubbles bdnelson777, 6 Dec 2016 | Read review
“Rooms on the upper floor facing the ocean are the best! Also, call for a golf cart to take you places if you don't feel like walking!”
 of 5 bubbles Cosmomo123, 4 Dec 2016 | Read review
“Ocean front suites come at a premium price..but well worth it.”
 of 5 bubbles heathermU2845VX, 3 Dec 2016 | Read review
“ocean front, for sure”
 of 5 bubbles JANHECK, 29 Nov 2016 | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 28 Nov 2016 | Read review
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