We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,632 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,394: English reviews
Start your review of Iberostar Grand Hotel Paraiso
 Click to rate
Toronto, Canada
Reviewed yesterday NEW

This was my first time visiting the Mayan Riviera and hopefully not the last. My friend and I had originally booked the Iberostar Paraiso Lindo and were offered a complimentary upgrade to the Grand upon check-in as there was availability and we were not traveling with any children. We happily agreed to the change! Rooms at the Grand are beautiful,...

 Report
Helpful?
1Thank CanadianaTraveler
Reviewed yesterday NEWvia mobile

Beautiful 🌿🌴 Staff so very friendly and attentive.🍸🍺🍹 Pools🏊,volleyball pool,wave pool,wading river pool. Critters : Flamingos, Peacock/hen,other colorful birds and our favorite Coati, which we called "monkey cat anteater " Our rooms were very spacious and comfortable.... mine with a balcony HOT TUB and Oceanview. Too weary to walk back to the room? No problem... bellhops in golf cart will...

 Report
Helpful?
1Thank Pat N
York,PA
Reviewed yesterday NEW

We went to the Grand Paraiso for a week in April. As we had been to the Grand Bavaro in the DR last April we had high exceptions. The Paraiso met or exceeded them. First this is a much larger resort with a lot more grounds with nice walking paths. Also the buildings are much larger and better laid out....

 Report
Helpful?
Thank DWGYork_PA
Harrison Hot Springs, Canada
Reviewed 2 days ago NEW

I tell my husband that's what happens every year when I return from Iberostar Grand Hotel Paraiso. This will be the 4th year in a row he has taken me, we returned home on April 15th enjoying 10 fabulous days and nights. My number one compliment is not for the hotel but for the tremendously hard working staff that work...

 Report
Helpful?
3Thank biteme378
Edmonton, Canada
Reviewed 4 days ago NEW

My husband & I have experienced a variety of AI Resorts in the past & we can honestly say that The Iberostar Grand is Outstanding to all others. From the moment we arrived at the reception desk we received a warm welcome & glass of champagne. The Hotel & Property was gorgeous & immaculate. Our Junior suite was tastefully decorated...

 Report
Helpful?
6Thank dnaka2017
Trois-Rivieres, Canada
Reviewed 4 days ago NEW

This was our 3rd time at this fabulous hotel, we would usually trot down to the beach around 10-10:30 and have plenty of room, but for some reason that I cannot explain mostly all the chairs were reserved all day without anybody using them. In the past, towels and personal items were removed after an hour which left plenty of...

 Report
Helpful?
10Thank DanPep2015
Ludington, Michigan, United States
Reviewed 4 days ago NEWvia mobile

We knew Iberostar resorts, but this exceeded our expectations. The staff was by far and away the best we have ever experienced. The food was always excellent. The resort was always well kept and the level of cleanliness was beyond compare. We will go back. Marissa at the pool was great. Santiago, Carolena and the rest of the activities staff...

 Report
Helpful?
4Thank Nathan S
Denver, Colorado
Reviewed 5 days ago NEW

We stayed in an Ocean Front Suite on this particular trip. It was a very comfortable well decorated room with an amazing view. The resort keeps up on the rooms they smell fresh and are very clean. One of the things I love about the room is how much natural light there is, however when you go to bed, and...

 Report
Helpful?
2Thank TravelingTricia1
Milwaukee, Wisconsin
Reviewed 5 days ago NEW

We picked this resort based on our first trip to this resort in February 2016. We have stayed in Building #70 both years. We were on the 3rd floor and the view is outstanding. The reason we picked to stay in this building again this year was do to our Butler we had, Gonzalo. He was amazing. Anything we wanted...

 Report
Helpful?
3Thank mwais
Pittsburgh, Pennsylvania
Reviewed 5 days ago NEW

The Iberostar Grand Hotel Paraiso property was amazing from top to bottom. The entire resort was extremely well kept and all of the staff were friendly and engaging. There were a lot of activities throughout the day and the Star Friends entertainment team made for a friendly and exciting atmosphere each day. Throughout our week-long stay, we were able to...

Review collected in partnership with Iberostar
 Report
Helpful?
1Thank mitchel_meighen
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We are very happy to receive reviews such as yours where you highly recommend you to stay at IBEROSTAR Grand Hotel Paraiso. We are proud to know that our staff was always aware of your needs and we were able to meet your expectations in facilities and service. Also, we are glad to know that you enjoyed your...

8,423 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7952)
Viewed
Hotel & Grounds (1935)
Viewed
Pool/Beach Area (1454)
Viewed
Room/Suite (755)
Viewed
Dining (916)
Viewed
View from Room (277)
Viewed
Family/Play Areas (30)
Viewed
Business Centre/Function Rooms (23)
Viewed
Bathroom (143)
Viewed
1:31
Videos (31)
Viewed
Other (2388)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Priority Location Suite (39)
Viewed
Dining (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (42)
Viewed
Dining (7)
Viewed
Pool/Beach Area (9)
Viewed
Bathroom (1)
Viewed
Room/Suite (2)
Viewed
View from Room (1)
Viewed
Family/Play Areas (1)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
11.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,910 reviews
2.2 km away
Secrets Maroma Beach Riviera Cancun
2.0 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,441 reviews
Show Prices
Show Prices
Show Prices
16.8 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#20 of 213 in Playa del Carmen
7,987 reviews
0.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,729 reviews
0.4 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,806 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Free Internet
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €386 - €736 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Expedia, VISIT US, INC. , Orbitz, Booking.com, Hotels.com, Priceline, Travelocity, Jetsetter, HotelsClick, Evoline ltd, TripOnline SA and getaroom.com so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
928 questions
Ask a question

See all questions (928)

Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in Rm# 7290 upper flr facing the quiet pool. Great location”
dnaka2017, 20 Apr 2017 | Read review
“Stayed in several different rooms, if it's in the budget, get Ocean Front- you'll love it, if not, don't worry-there are no "bad" rooms”
TravelingTricia1, 19 Apr 2017 | Read review
“Superior Ocean Front”
mwais, 19 Apr 2017 | Read review
“All rooms are awesome. I was in 7208 and loved it. Very quite and so very clean.”
AnnetteF170, 19 Apr 2017 | Read review
“The Grand is adults only and was quiet and exquisite.”
douglasmO1434AW, 10 Apr 2017 | Read review
5 of 5