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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,122 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 8,850: English reviews
England
Reviewed 13 October 2013

Been back two weeks wish we were back there it was our first time to mexico and was looking forward to staying in the EDR we were not disappointed and every thing was great. We stayed in Block 44 room 4407 swim up it is the second to last room at the end of the lazy river. You could see...

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1Thank greentrip
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear guests from England, It has been really nice reading your detailed review on your recent holiday at El Dorado Royale, a Spa Resort by Karisma. I am sure a lot of travelers will consider it useful and clarifying. Really valuable information when choosing their next destination. We heartily appreciate your kind words and the whole lot of new guests...

Sunderland, United Kingdom
Reviewed 13 October 2013

Just came back from 11 nights at El Dorado Royale. Fantastic hotel, brilliant service and amazing staff. We loved the themed restaurants and the fact that any food allergies were catered for. I have to mention Caesar on the entertainment team and Patric hotel manager who even joined in our Volleyball ( hope your knee is better ) absolutley 1st...

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2Thank Housa
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear friends, it was a real pleasure for us reading your comments about our premises El Dorado Royale, a Spa Resort by Karisma. Our well trained staff is making the difference in your romantic experience with our gourmet inclusive concept. It was a pleasure playing with you volleyball, well my knee needed time to recover but i am back on...

Coventry, United Kingdom
Reviewed 12 October 2013

My husband and I stayed at the eldorado royale for our honeymoon / first wedding anniversary and can not fault a thing! It was our first time travelling to Mexico and can say we have been well and truly spoilt. I'm not sure we could find paradise anywhere else. The staff were amazing, food was out of this world and...

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1Thank Tdeviluk
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear honeymooners, on behalf of the hotel manager Patric D. Loeser and his team we are honored that you have chosen our premises for your first wedding anniversary. Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services. It will be great to welcome you back in the near future for...

Nottingham, United Kingdom
Reviewed 12 October 2013

Just come back from 11 night hols at el dorado royal, we were in room 2507 in the cassia, really great a lovely holiday, staff, waiter, well every 1 were so nice and friendly, Juan was are swim up pool waiter all way nice, really great at English aswell. omg I must have put a stone on food was amazing,...

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Thank Kirsty20132013
Gillingham, United Kingdom
Reviewed 11 October 2013

Just come back from 11 nights at the El Dorado and it was probably the best hotel we have ever stayed in. From the moment we arrived until we left the staff made us feel welcome and couldn't do enough to help. I can't understand the negative comments as we are quite critical and love our food. It was like...

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2Thank Lyn B
Birmingham, United Kingdom
Reviewed 9 October 2013

My husband and I went on holiday to Mexico on 21st September for 7 nights. We flew with Thompson from Manchester and stopped at El Dorado Royale (not the casitas). We certainly would not recommend the flight.. We have never travelled with Thompson and we were extremely disappointed. Upon booking we were told we would be flying in a Dreamliner...

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5Thank Mrs P
uk
Reviewed 9 October 2013

We are seriously picky and this hotel and staff are amazing with the wow factor! I have been all over the world in various 4 and 5* hotels and this is the best holiday we have ever had! From the greeting at reception to the golf cart drivers who take your luggage to your room - 3 floors up and...

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3Thank Oshel
Toledo, Ohio
Reviewed 8 October 2013

Stayed 5days 4night as part of a destination wedding guest so we got the cheapest room class. Room was great, had a garden view. From the moment we arrived we were treated wery well. We were nervous since it was hurricane season but overall weather was good....extremely muggy (my hair felt damp the whole time hanging outdoors) but that definitely...

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Thank nemrac71
Brighton, United Kingdom
Reviewed 8 October 2013

Having saved and saved to have a honeymoon of a lifetime we were sorely disappointed. Unfortunately my husband got the flu and as we were stuck in the room we realised there was black mould all over the ceiling, we informed Thomson via their rep and it wasn't followed. We reported to reception and it wasn't followed up. We eventually...

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5Thank Yo_Bedford
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your recent review of your stay at the El Dorado Royale , it was an honor to host your honeymoon . It is dissappointing to hear that your the room was not up to the standards that we strive to achieve. I have discussed your comments with the operations team within the hotel , epsecially our Front...

Lexington, Kentucky
Reviewed 7 October 2013

My husband & I stayed at EDR Sept 18-25 2013. While the resort was beautiful it just wasn't what we really hoped for in our vacation this year. We previously stayed at EDSS in 2010 and I think if we go back to a Karisma brand resort we will stick with EDSS. Here are some high and lowlights of the...

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1Thank LucaDo996
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Firstly I would like to thank you for your detailed review of your experiences at the El Dorado Royale however It is extremely disheartening to hear that your stay with us was certainly not at the 4 Diamond level we constantly strive to provide. It is our goal to go above and beyond to ensure our guest’s satisfaction during every...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €266 - €831 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms near the main hotel are great. We didn't want to go for the hotels down the beach since a lot less is within walking distance.”
 of 5 bubbles C1364VGdavidg, 24 Mar 2017 | Read review
“the 4200 and 4300 blocks are the best for sun”
 of 5 bubbles jeff441, 24 Mar 2017 | Read review
“Casitas suites were more romantic and less lit. Royale was a little more upbeat.”
 of 5 bubbles RyanRossi34, 24 Mar 2017 | Read review
“comfortable, clean and unable to find fault, very pleasant (ground floor garden)”
 of 5 bubbles ephillips1956, 24 Mar 2017 | Read review
“Stayed in room 5217”
 of 5 bubbles GismoNorwich, 23 Mar 2017 | Read review
5 of 5