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El Dorado Royale

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8,911 Reviews from our TripAdvisor Community

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Showing 8,645: English reviews
Santa Fe, New Mexico
Reviewed 6 days ago NEW

This was our third trip to the area, and we chose this hotel over another chain we had been using. And, for the most part, we were satisfied with our stay. As always seems to be the case south of the border, the staff was unfailingly polite, friendly and helpful. We were greeted by nearly everyone as we walked around,...

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Helpful?
3Thank Joyce J
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Joyce J We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination, we are working very hard in the waiting list at the restaurants. We hope you give us...

Calgary
Reviewed 6 days ago NEWvia mobile

The site is beautiful, employees are very friendly and the food is fantastic. The only negatives are the beach is bad and water is pretty unusable, the service is extremely slow at restaurants and if you don't claim a lounge chair or day bed before 0730, forget about it. Now, that being said, if you claim your spots, on the...

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Helpful?
5Thank stephensP1151ZE
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear StephensP151ZE Thank you very much for your recent visit and lovely comments on TripAdvisor,I enjoyed reading your review. I'm very proud of each and every employee at the El Dorado Royale and i will share your comments with everyone and I Like you said, we provide we have a variety of Restaurants to choose for dinner and during...

Laconia, New Hampshire
Reviewed 1 week ago NEW

From the front lobby staff to the butlers and golf cart drivers everyone we saw was so nice and always greeted us. I was injured on the second day there and received amazing care and compassion. I have done cruises and all-inclusive resorts before but NOTHING compares to the service we received the week we were there. My husband and...

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Helpful?
3Thank suzy10f
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear suzy10f Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises,It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. I´m happy to know than you have...

Reviewed 1 week ago NEW

We have traveled to this area of Mexico for 10 years...beautiful. Unfortunately, we were disappointed in this particular resort. It DOES have 1.5 miles of beach, BUT if you want to spend much time in the ocean you'll be wise to wear water shoes as it is very rocky. Golf carts are provided for guests, but we found ourselves always...

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Helpful?
3Thank Hdm12345
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Dear Hdm12345 First of all I would like to thank you for the time taken to share you feedback with us at TripAdvisor with regards to your recent stay at our El Dorado Royale. Along the entire coast of Quintana Roo, you will find our waters are home to the second largest coral reef in the world. This can be...

Port Talbot, United Kingdom
Reviewed 1 week ago NEW

Visited El Dorado Royale for a two week stay for our Honeymoon, initially greeted in the hotel lobby, checked in and was then directed back outside where the bell boys have golf buggy's and take you to your room. Room was very clean, very spacious and had a nice view of one of the many pools. Rooms: The rooms are...

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Helpful?
6Thank Bayo13
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Bayo13, Thank you very much for appreciating the arduous effort to maintain our Resort as a Luxury, relaxing and romantic ambience for vacationers such as yourself. I am glad to read in your review that you enjoyed our property. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable...

Reviewed 1 week ago NEW

Went to Dorado Royale with my girlfriend and discovered it was a beautiful place. We spent much of our time at the pool and met Sara Quezadaj at the activity cabana near the main pool. Sara could not have made our stay at the resort any better. Each day we could not wait to get back to the pool and...

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Helpful?
Thank Tom A
Wisconsin
Reviewed 1 week ago

We stayed here as part of a large group and I can honestly say this is one of the best resorts I've stayed at yet! Everyone was incredibly friendly and the atmosphere was relaxing, just what you want in a vacation. The food was amazingly fresh and I love the fact that there is only one "buffet" on property, everything...

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5Thank Clarissa D
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Clarissa D, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to...

Richmond, Virginia
Reviewed 1 week ago

Great place! Staff is great, food is almost always great, and the grounds are beautiful. Mr.May at the Kick beach bar deserves special mention for taking great care of us every day. El Dorado has its own green houses growing most of its vegetables and a rescue animal farm. Programs also save the sea turtles and beach there. Your purchase...

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Helpful?
3Thank Brad B
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Brad B, It has been a pleasure to read your recent review. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home....

birmingham
Reviewed 1 week ago

My partner and I came here from sensimar suites, the hotel is very big, the staff are polite and helpful. Downside was the room not as nice as sensimar same layout but not the same feel. The stairs and landing wasn't cleaned for days also the pool area by the bike hire wasn't cleaned around the Bali beds bird poo...

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Helpful?
2Thank happysnax
KarismaHotelsResorts, Hotel Manager at El Dorado Royale, responded to this review

Dear happysnax Thank you for your recent review of our resort, your comments and feedback are truly appreciated. It is very nice to know that you have stayed prior at Sensimar Seaside Suites and it is disheartened to read about the inconvenience due to the beach quality and if there were areas that we fell short of expectations as the...

Edmonton, Canada
Reviewed 1 week ago

We just came back from El Dorado Royale and the resort and beach was nice,the service was excellent. The concierge Poala was excellent ( provided birthday surprise for my husband). The gourmet restaurants were disappointments. Breakfast at Cocotal was good and lunch at Jojo's was always excellent. D'Italia Villas restaurant for dinner wasn't so good. My husband ordered lamb racks...

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2Thank Adam M
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Adam M, We very much appreciate your review on TripAdvisor, we understand your experience was not exactly perfect but you can be certain that all your comments will be taken into consideration. We are continuously improving our performance in all areas, because that is our main task. Thank you so much for your contribution, and hopefully you will...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale

Address: Km 45 Carretera | Municipio de Solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €275 - €1,127 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale staff and other travellers.
1,360 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We'll be booking the swim up rooms on the first floor when we go back (no elevators).”
  • Yes we tipped the maids.
  • Second floor view from our room
 of 5 bubbles brownbarb58, 25 Feb 2017 | Read review
“Premium swim up room at the Royale quieter and more private than Casita swim up”
 of 5 bubbles CorkytheCat, 23 Feb 2017 | Read review
“Second floor and above allows your deck door to be open.”
 of 5 bubbles SBasham07, 21 Feb 2017 | Read review
“We had swim up suites in the member only section and they were amazing.”
 of 5 bubbles suzy10f, 20 Feb 2017 | Read review
“High floors are best, Casitas offer ocean views”
 of 5 bubbles 584clarissas, 19 Feb 2017 | Read review
5 of 5