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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
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8,607 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,355: English reviews
Chester, United Kingdom
Reviewed 3 days ago NEWvia mobile

Visited 13-27th Nov'16 Where to start...?! The hotel grounds are absolutely stunning and their grounds staff are working tirelessly throughout the resort to keep it that way. This is a big place and there are plenty of bars and restaurants dotted around the resort... We like walking but there are shuttles stops everywhere to hop onto a cart to take...

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Helpful?
2Thank BradClaxton
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear BradClaxton, Thank you very much for your recent visit and lovely comments on TripAdvisor. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. It is amazing to read that our guest truly appreciate our arduous efforts to preserve our beaches and Resort as a Luxury, relaxing and romantic ambience for...

Reviewed 3 days ago NEWvia mobile

Me and my boyfriend both in our early 20s, visited this hotel late November 2016 for 10 nights after it being the very first hotel recommended by the travel agent. We had the impression we were quite far from Cancun airport, however we we were the very first drop off by the transfer coach around 20 mins (always good). On...

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Helpful?
1Thank Jvf2894
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Jvf2894, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. I am sure your comments will...

Reviewed 4 days ago NEWvia mobile

Just returned from El dorado Royale .A lovely hotel and the staff are very lovely and work very hard to make your stay enjoyable . However it does lack in parts such as no fresh orange juice but instead a pop .Although they call it fresh orange juice when I challenge it they said no it is pop . The...

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Helpful?
1Thank Susette O
Playa del Carmen, Mexico
Reviewed 4 days ago NEW

Overall this was an amazing resort. its connected to two other resorts, you can visit the grounds & go to all the restaurants in all locations. We arrived around 9pm & were greeted by the bell boy, we proceeded inside & imediately offered a glass of champagne while we checked in. Once checked in we were taken by a golf...

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Helpful?
1Thank Jaime G
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Jaime G, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Hoping to welcome you once again...

Reviewed 4 days ago NEW

First visit and what a good hotel. A Most beautiful garden and network of waterways including ponds, pools, waterways and fountains. Our swim up room was beautiful and a delight to open the patio door and get straight into the water. Everywhere was super clean with ongoing attention to the gardens. All the reception staff are on the ball and...

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Helpful?
2Thank Clayton C
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Clayton C, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. We have a beach project in process: the artificial reef is a very ambitious project but once it is finished it will become...

Hertfordshire, United Kingdom
Reviewed 4 days ago NEWvia mobile

If you are looking for an all inclusive holiday then I would really recommend this hotel. With so many different places to eat and drink there really is no need to leave the resort. We went into playa del carman one night and I hated it. Food wise there really is something for everyone. You do a fair amount of...

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1Thank hayleyanne86
Reviewed 5 days ago NEWvia mobile

There's not much to say really, go for it ! It was fantastic. The site is large and you have a really good spread of bars / restaurants. There are lots of activities included and plenty of spaces by the large selection of pools. The food was at all times superb. Plenty of choice. The staff were genuinely fantastic, none...

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2Thank Mark F
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Mark F Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination,it is interesting to read that...

Slidell, Louisiana
Reviewed 5 days ago NEWvia mobile

We stay the royale for our honeymoon and we loved it the people were amazing the drinks were good and most restaurants had very good food liked JoJos the best and the santa fe grill was amazing. The only complaints we had were that there was construction goin on the room above us so we didnt appricate that and when...

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Helpful?
2Thank Todd S
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Todd S, On behalf of the staff management from El Dorado Royale, we appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad that you enjoyed our facilities also food and beverage offer, we are truly very sorry for the discomfort cause due to a remodeling area. Once...

Reviewed 5 days ago NEW

My husband and I came here for a wedding. The wedding was on the beach and reception on a roof deck. The evening was just beautiful and food was decent. The rest of our time there was less enjoyable -- trust me, we really tried since we paid upfront. Our key never worked, the expensive massage that was promised to...

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Helpful?
Thank Tianne W
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Tianne W, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making...

Houston, Texas
Reviewed 6 days ago NEW

Returning to EDR for a 6th time, you may question why 6 times???? Lets start with a tropical resort with swaying coconut tree's that is so comfortably spread out you have no idea or ever get the feeling of congestion or crowds. The spacious walk ways from here to there and back to your room make for coasting atmosphere of...

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3Thank WOWFACTORVACA
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear WOWFACTORVACA, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €301 - €848 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,202 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Jojos was the main source of nightlife noise so if you want a quiet spot ask to be a block or two from there.”
 of 5 bubbles GRLUK, 6 Dec 2016 | Read review
“Sea view at the third floor (no lift)”
 of 5 bubbles gualtierob983, 5 Dec 2016 | Read review
“Take along some kind of light so you can be seen while walking by the electric carts after dark.”
 of 5 bubbles bonhamWI, 5 Dec 2016 | Read review
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“5405, far from the noise and no passing footfall.”
 of 5 bubbles claytonc355, 4 Dec 2016 | Read review
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