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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,615 Reviews from our TripAdvisor Community

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Showing 8,362: English reviews
Phoenix, Arizona
Reviewed yesterday NEW

Still here, but had to take a few minutes to say some things about this great resort and great resort group. This was our first time to the Royale, but our fifth trip at a Karisma resort. First of all, we really LOVE how green and environmentally-friendly they are. The greenhouse tour is really impressive - they grow so many...

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1Thank ClaireSScottsdale
Frisco, Texas
Reviewed yesterday NEWvia mobile

This was our 3rd visit to this property, we've been to Mexico about 10 times and this is the only resort we ever re-visit. They treat guests like royalty, the property is spotless, and the food is fantastic (even compared to non-all inclusive properties). The property has the most beach front property than any other resort we've stayed at and...

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1Thank RussHagan
Saint Louis, Missouri
Reviewed yesterday NEW

First let me say that we went with 4 other couples so there were a total of 10 people on our vacation stay at Eldorado Royal, adults only All Inclusive. CHECK-IN: When we arrived the check in process was pleasant and fairly fast and they served us Champaign or Margaritas while we all checked in. ROOM: We stayed in Building...

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1Thank Ritch V
Shrewsbury, United Kingdom
Reviewed yesterday NEW

We were recommended to this hotel by friends for its speciality in fine food. It advertised 7 restaurants and 5 bars which was the main reason of booking this hotel, however, only 4 restaurants and 2 bars open most evenings. Swim up bars in the day were open but we do not like these. Food itself was okay but certainly...

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1Thank DianeP642
Canisteo, New York
Reviewed 2 days ago NEW

Everyone was so nice and very helpful! I got lost a few times my first day there and there was always someone to help me. It was my first time ever being out of my "comfort zone", but I totally enjoyed myself! I really didn't want to come back home.

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1Thank stargazerf1961
Reviewed 2 days ago NEWvia mobile

Well what can I say except that this is the best hotel we have ever stayed in. All the staff are friendly, everyone saying hola as you meet them. The food is amazing, our favourite was Santa Fe. We mainly had breakfast in Cocotal, where you could either have the buffet or a la carte. All the pool areas are...

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1Thank Sarac1966
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Sarac1966 Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises,we heartily appreciate your kind words to all the staff, facilities and services. It is interesting to read that you enjoyed every detail like the green house tour,bike tour,restaurants,...

Council Bluffs, Iowa
Reviewed 2 days ago NEW

In looking for a place to go in Mexico, I researched quite a few resorts and finally settled on the El Dorado Royale. Some of the reviews I read made me nervous, but I decided to check it out anyway. We got there and got a glass of champagne before we checked in. At the main desk, the clerk tried...

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2Thank EZZIP23
Rochester, New York
Reviewed 4 days ago NEW

I begin this with regret. This was our fifth and final stay at the Eldorado Royale. Feel free to read my 5-star review from April 10, 2014 to see what a huge difference 2 years has made. We knew things was ‘off’ from the start. There were immediate and long waits not only to be seated at restaurants, but to...

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4Thank Mindy S
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Mindy S, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making...

Eastbourne, United Kingdom
Reviewed 4 days ago NEWvia mobile

I will review my full stay which was fabulous at a later date, however this incidence has tarnished the whole experience. On our last day, the 1.12.16, my husband bought me a gorgeous ring from the jewellers in the reception area. We left to return to the uk later that day, by the time we landed one of the stones...

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3Thank jodie3103
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear jodie3103, On behalf the entire staff management from El Dorado Royal, a spa resort by Karisma we want to thank you for your time to share with our future guest your valuable feedback. Please allow me to inform you that we have an honesty policy and we are very proud of our exceptional reputation, any report of a security...

Plymouth, United Kingdom
Reviewed 4 days ago NEW

This was a fantastic place to take a week's break in the run up to Christmas though with a few tweaks it could have been even better. The staff were 100% friendly and smiling, everybody said Hola every time you met them and they seemed to be happy in their work which always helps you settle into an overseas resort...

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3Thank GRLUK
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Grluk We very much appreciate your review on TripAdvisor,your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. All your comments we really take to consider for being improving our services. We hope we can welcome you once again and provide...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €301 - €850 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,202 questions
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Wilmington, Delaware

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Questions? Get answers from El Dorado Royale, a Spa Resort by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Specify a ground floor room if you have knee/hip issues. No elevators in the whole place.”
 of 5 bubbles ClaireSScottsdale, 9 Dec 2016 | Read review
“Basic Junior Jaccuzi Suites Bldg 15,16,17 near Main Pool. If you want to spend more you can stay in one of the "swim up" rooms.”
 of 5 bubbles ritchv, 9 Dec 2016 | Read review
“From what I saw all the rooms are wonderful!”
 of 5 bubbles stargazerf1961, 8 Dec 2016 | Read review
“We were on the 2nd floor and not really bothered by any noise etc.”
 of 5 bubbles EZZIP23, 8 Dec 2016 | Read review
“Jojos was the main source of nightlife noise so if you want a quiet spot ask to be a block or two from there.”
 of 5 bubbles GRLUK, 6 Dec 2016 | Read review
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