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The Grand Mayan Riviera Maya

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Grand Mayan Riviera Maya
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3,608 Reviews from our TripAdvisor Community

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Showing 2,974: English reviews
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Newark, California
Reviewed yesterday NEW

Pros: The landscaping is very beautiful. Many choices of pools. All the employees are friendly. The maid service is great. We stayed in a one bedroom suite. It was very roomy. Cons: Check in was a surprise. They have to make a copy of your passport, plus a $1000 hold on your credit card, then you have to talk to...

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Thank George P P
Texas
Reviewed 3 days ago NEW

The Grand Mayan facilities provide a tropical sanctuary with beautiful surroundings.The lush flora and fauna combined with the beach side setting are truly spectacular. We were fortunate to be in Building 1, which is the building closest to the pools, so we did not have to use the trams. It was extremely convenient to Jade and the restaurants. One of...

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2Thank Pam W
Middletown, Connecticut
Reviewed 4 days ago NEWvia mobile

Went recently to the Riviera Grand Mayan and, as usual, it was the best. Think about the hundreds of people that go through there every year. Now imagine going back 18 months later and they greet you, remembering your name, and with a great big hug ! The people make the difference. Special love goes out to Shirley from the...

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2Thank VinnieMarotta
Reviewed 5 days ago NEWvia mobile

Grand mayan is a beautiful hotel and it's very well located, food is great in most of the restaurants, Big nice warm pools, very kind personnel, but we have to tell you about the big con's we found, in order to move faster inside the hotel, you have to wait for little trains that move you around but sometimes they...

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Thank Israel R
Reviewed 5 days ago NEW

It was a very bad and rough start. There were 10 of us and we had made reservations 8 months in advance and specifically requested and paid for two units with two bedrooms 3 beds in each unit. We were assured on multiple occasions they had separated the units for us. Upon arrival-that was not the case. After 6 hours...

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Thank Donna D
Minnesota
Reviewed 6 days ago NEW

We returned to The Grand Mayan and it feels like home. We were in Bldg. 1 which is VERY convenient. We've stayed in the Jungle rooms on previous visits and have never had to wait more than a few minutes for a shuttle. 2 years ago our beach server was Carlos. This year while sitting on the beach waiting for...

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2Thank SAMIAM112970
Bradenton, Florida
Reviewed 1 week ago NEW

Top shelf ! Grounds and pools are fabulous. Staff is great and more than willing to assist. Great variety of food and drink in the 17 restaurants. The only draw back is the wait for the shuttles due to the enormous grounds. These can be somewhat confusing. The resort is appropriate for all ages from toddlers to the elderly. I...

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2Thank janicem1111
Worcester, Massachusetts
Reviewed 1 week ago

This resort is huge. Our room was located in the Jungle part of the resort, building 8. To get anywhere you had to wait for shuttles or walk which is fine if you are in shape. We found getting our way around and learning the property was tough and got lost a few times which was frustrating. The restaurants are...

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2Thank Luann0767
Washington, DC
Reviewed 1 week ago via mobile

What an outstanding week at the Grand Mayan! We declined the timeshare presentation at check in (one firm no thank you did it) and had a great family vacation. The pools are huge and amazing. The kids loved the one with a sand beach that mimicked the ocean. Food was exceptional. Some of the best vacation meals I've ever had....

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2Thank jrmgu
Reviewed 1 week ago via mobile

Hotel grounds-This hotel is huge. Really pretty grounds ,wonderful pools, and mostly friendly staff. We requested to be in building 1-6 and they actually put us in building 3. We were one of the lucky ones. I felt so bad for the people in the jungle. Just to go to the pool they had to "try to get on the...

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2Thank Saroeun S

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
I am offering suites at The Vidanta Grand Mayan Riviera Maya resort, located on the Yucatan Peninsula. This resort has everything you could ever need to experience true happiness: JOYA, a resident Cirque du Soleil show; five luxury resort hotels; world-class restaurants; spectacular pools; shopping boutiques; a Jack Nicklaus golf course; indulgent spas and the most attentive staff in Mexico. ... more   less 

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €179 - €447 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Number of rooms: 500
Reservation Options:
TripAdvisor is proud to partner with Evoline ltd so you can book your The Grand Mayan Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#4 Family Hotel in Playa Paraiso
#5 Spa Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#9 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Riviera Maya staff and other travellers.
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Questions? Get answers from The Grand Mayan Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a choice, pick one close to the pool”
georgepp2014, 28 May 2017 | Read review
“Rooms are not quiet you can hear a baby crying at 4:00 am and the shuttle cars as well.”
N1084KIdonnad, 24 May 2017 | Read review
“Building One is closest to everything.”
  • Double Sinks in Grand Mayan Bathroom
  • Grand Mayan kitchen area
  • Grand Mayan Bedroom with Soaker Tub
  • Grand Mayan Living Room
HappyPenny, 19 May 2017 | Read review
“Huge resort with no ocean view rooms.”
tallgirl42017, 8 May 2017 | Read review
“There are are no ocean view rooms and there are tons of biting bugs as it is in the jungle.”
Divingchihuahua, 7 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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