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The Grand Mayan Riviera Maya

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3,395 Reviews from our TripAdvisor Community

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Showing 2,788: English reviews
Saint John, Indiana
Reviewed yesterday NEW

My husband and I stayed at the Grand Mayan / Mayan Palace with another couple in December 2015.. A little late on my reviews. While these properties are very beautiful, unfortunately we would not return. There are many other options in the Riviera Maye that we would rather try than return to this resort. The biggest issue is the resort...

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Helpful?
Thank mrscindylopez
Homer Glen, Illinois
Reviewed yesterday NEW

This is a beautiful resort. We had a one bedroom suite with a pool on the balcony. We didn't go in the pool so it was kind of a waste. The service was great and everyone was extremely helpful. One piece of advice...do not go through the sales presentation.

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Thank Nancy708
Detroit, Michigan
Reviewed yesterday NEW

We traveled to The Grand Mayan for a week vacation with our adult children (21 and 24). Beautiful hotel with gorgeous grounds. Our service was wonderful and everyone was so polite and bent over backwards to assist us when needed. We stayed in the Jungle and mostly used the shuttles (we did not wait long for a shuttle ever). Occasionally,...

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Thank KAShow
Rehoboth, Massachusetts
Reviewed yesterday NEW

My wife and I stayed at the Grand Mayan for the week of September 10th. We flew into Cancun Airport. If you have a transport scheduled, I think the easiest way to get through the airport, if you are not accustomed to it, is hire a porter. He will bring you through the various time share and rides for hire...

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2Thank Golddawg1
New York City, New York
Reviewed 2 days ago NEW

We ate at Green Break 3 times during our vacation and it was an A++ experience every time. The food was excellent, the service exemplary. SAMUEL, our waiter, was polite, thorough and quick to bring our food. He followed up several times to see if our needs were being met.....very satisfied.

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Thank toysjv
Wisconsin Dells,
Reviewed 2 days ago NEW

We spent 7 days at the resort. Initially we made the mistake of attending the presentation on our first day - was only supposed to take an hour and we spent 3 1/2 hours there. They say you can get up and leave but there's a hitch - you don't get any of the discounts if you do. The sales...

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1Thank Ann W
Port Charlotte, Florida
Reviewed 2 days ago NEWvia mobile

The room was nice, but the road noise was terrible due to all the shuttles transporting people at all hours of the day. Next time I stay at this resort I will stay at the Mayan Palace. Plus the Mayan Palace is closer to the Havana Moon restaurant and the pools at the complex.

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Thank robertgG8091BO
Cleveland, Ohio
Reviewed 3 days ago NEW

This is our second stay at the Grand Mayan, this time with our children. We had an great time at this vey large resort. The staff is great and the grounds are kept up superbly. The food is very good and reasonably priced. The pools are excellent and the beach is nice. After you check in someone will approach you...

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1Thank GPS47
San Antonio, United States
Reviewed 4 days ago NEW

My wife and I stayed here during the Xmas holiday's in 2016. Overall, the resort is very nice, however, I would not give this 5 stars. The check-in process was tedious. MY wife and I arrived at approximately 11AM and waited for approximately 3 hours before we could get to our room. Granted we arrived early, but the people at...

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Thank Mike P
Red Deer, Canada
Reviewed 4 days ago NEW

Some people will love this mega resort. If you want to visit a resort, eat at their restaurants, swim & drink at their pools & never leave the resort for a week, this is your kind of place. We are not among those people. To start on a positive note, there are some really beautiful areas in this resort. The...

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4Thank MOF

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Amenities

Highlights
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Spa
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
I am offering suites at The Vidanta Grand Mayan Riviera Maya resort, located on the Yucatan Peninsula. This resort has everything you could ever need to experience true happiness: JOYA, a resident Cirque du Soleil show; five luxury resort hotels; world-class restaurants; spectacular pools; shopping boutiques; a Jack Nicklaus golf course; indulgent spas and the most attentive staff in Mexico. ... more   less 

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €188 - €470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Number of rooms: 500
Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#4 Family Hotel in Playa Paraiso
#5 Luxury Hotel in Playa Paraiso
#5 Spa Hotel in Playa Paraiso
#6 On the Beach Hotel in Playa Paraiso
#9 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Riviera Maya staff and other travellers.
699 questions
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Questions? Get answers from The Grand Mayan Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jungle Rooms are quiet and in a beautiful area.”
 of 5 bubbles KAShow, 16 Jan 2017 | Read review
“select a 1 bedroom unit in the Luxe for access to a beach club and an extra restaurant”
 of 5 bubbles V5276IXannw, 15 Jan 2017 | Read review
“Don't stay in the "Jungle" section...especially golf course side”
 of 5 bubbles MOF, 13 Jan 2017 | Read review
“Bliss has ocean views, Grand Mayan does not. 2nd floor, jungle view with shuttles running below every 15 minutes.”
 of 5 bubbles rohdetampa, 9 Jan 2017 | Read review
“Go to another hotel!”
 of 5 bubbles Mariabecerra57, 8 Jan 2017 | Read review
5 of 5