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29/10/2017 30/10/2017
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    Iberostar Paraiso Maya

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    29/10/2017 30/10/2017
     30 people are viewing this hotel
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    US$384
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    Traveller (4972)
    Pool & Beach (1262)
    Room & Suite (727)
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    Overview
    • Excellent58%
    • Very good28%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “wave pool” (620 reviews)
    “seafood” (414 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Valentin Imperial Maya
    12,067 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Grand Hotel Paraiso
    5,942 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Iberostar Paraiso Lindo
    6,130 reviews
    #5 of 11 hotels in Playa Paraiso
     
    Secrets Maroma Beach Riviera Cancun
    12,317 reviews
    #2 of 5 hotels in Playa Maroma
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (5,040)
    There are newer reviews for Iberostar Paraiso Maya
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    1,761 - 1,765 of 3,843 reviews

    Reviewed 15 September 2014

    Our second visit to the Iberostar ( last time at the Lindo in Sept 2012). A bit of a shaky start - the hotel had no record of our reservation - the Thomson rep confirmed our booking details the following day - fortunately the hotel...More

    1  Thank Kathy B
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 22 September 2014

    Dear guest, Let us begin by thanking you for choosing our IBEROSTAR Paraiso Maya again to spend your vacation! Our main goal is the full satisfaction of our guests. We aim to impress our guests with our well kept grounds and the quality of our...More

    Reviewed 12 September 2014

    8/8/2014 Atten: Customer care Booking # RN3550E3 First of all I want to thank Fun Jet for their appearance and professionalism both at the airport and advising us which van to get on and the safety of the drivers both to and from the hotel...More

    4  Thank Mark C
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 22 September 2014

    Dear guest, First of all, we would like to thank you for letting us know about your recent stay with us. We deeply regret that our services and amenities did not live up your expectations. At IBEROSTAR, we continuously organize training sessions for all staff;...More

    Reviewed 12 September 2014

    We stayed at the Paraiso Maya Aug 25 - Sept 8 and had a great time at the Maya. Spotless junior suite with lots of room and good maid service. Everyday we found another towel creation sitting on our bed when we got in from...More

    Thank kingdonb
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 22 September 2014

    Dear guest, First and foremost, we would like to thank you for choosing us and for your taking the time to leave your impressions about our resort IBEROSTAR Paraiso Maya. It is an honor to read such nice review like yours. We are delighted to...More

    Reviewed 12 September 2014

    We were at the Paraiso Maya for a week and we had a great time there. We had previous read that it was hard to get reservation for the restaurant, we solve that problem by emailing the resort to see if we could make reservation...More

    1  Thank hcnyc
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 22 September 2014

    Dear guest, We would like to thank you for choosing IBEROSTAR Paraiso Maya to stay and for taking the time to write a review on TripAdvisor about your experience. We are glad to read that you were satisfied with our amenities and the service provided...More

    Reviewed 10 September 2014

    There are many nice things I could say about this property, but it was spoiled because the front desk made the first two days of our vacation just miserable. Upon arriving at Cancun airport, we waited until every baggage carousel was cleared hoping my husbands...More

    Thank Dawn260
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 22 September 2014

    Dear guest, Let us begin by extending our appreciations to you for choosing our resort to spend your vacation. We sincerely regret that the circumstances mentioned affected your vacation. Please accept our sincere apologies and rest assured that we have forwarded your remarks to the...More

    Valentin Imperial Maya
    12,067 reviews
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    Iberostar Grand Hotel Paraiso
    5,942 reviews
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    Iberostar Paraiso Lindo
    6,130 reviews
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    Secrets Maroma Beach Riviera Cancun
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Golf course
    • Outdoor pool
    Details
    • Price range
    • US$257 - US$644 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Green Hotel in Playa Paraiso
    • #3 Luxury Hotel in Playa Paraiso
    • #4 On the Beach Hotel in Playa Paraiso
    • #4 Top resorts Hotel in Playa Paraiso
    • #5 Family Hotel in Playa Paraiso
    • #5 Romantic Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Cancelon, Orbitz, Travelocity, Hotels.com, Prestigia, Priceline and Hotwire so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Iberostar Paraiso Maya Hotel Playa Paraiso ,
    • Iberostar Playa Paraiso ,
    • Iberostar Riviera Maya ,
    • Iberostar Hotel Paraiso Maya ,
    • Iberostar Maya ,
    • Iberostar Grand Paraiso ,
    • Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (4972)
    Pool & Beach (1262)
    Room & Suite (727)
    Dining (420)
    Hotel & Grounds (2950)
    Family and Play Areas (102)
    Bathroom (65)
    Business Centre & Event Rooms (23)
    Nearby
    Valentin Imperial Maya
    12,067 reviews
    1.87 km away
     
    Iberostar Paraiso Lindo
    6,130 reviews
    .09 km away
     
    Iberostar Grand Hotel Paraiso
    5,942 reviews
    .34 km away
     
    Secrets Maroma Beach Riviera Cancun
    12,317 reviews
    2.39 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    7.63 km away
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    Ask a question
    Questions & Answers
    suwasaba
    17 October 2017|
    Answer
    Response from TAmember856 | Reviewed this property |
    I had not heard that! Maybe check out the Facebook page for the resort, since there are people posting from the resort now.
    0
    Votes
    chineajoseph
    9 October 2017|
    AnswerShow all 7 answers
    Response from lori1019 | Reviewed this property |
    We've been there in January and another time in June. Both time mostly families.
    0
    Votes
    Frank B
    2 October 2017|
    AnswerShow all 3 answers
    Response from Teresa H | Reviewed this property |
    My kids ordered and were very happy (18&20) Our friends used this service almost every day for appetizers before dinner. My kids are gluten free and ordered pasta and loved it.
    1
    Vote
    Room Tips
    "5104 right by the pool"
    Read review
    "Look at the Resort map provided at check-in. If you would prefer a room in a different area than the one..."
    Read review
    "we had a room overlooking the pool area, building 16"
    Read review
    "Building 60"
    Read review
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