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Iberostar Paraiso Maya

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4,557 Reviews from our TripAdvisor Community

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Showing 3,503: English reviews
Houston, Texas
Reviewed 28 June 2014

We just returned last night from this beautiful resort. We are a family of two adults and an 8 year old son. We stayed June 20-27th and had a wonderful time. My sister was married on the beach on Sunday and it was amazing and beautiful. We had a memorable time and really enjoyed our family vacation. The resort is...

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2Thank luv2snorkel0524
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the IBEROSTAR Paraiso Maya staff and Managers, we would like to thank you for choosing our resort for your vacation. It has been a pleasure helping your sister to have a wonderful wedding. We feel really happy to know that everything was perfect. Likewise we would like to thank you for your lovely comments about...

Playa Paraiso
Reviewed 27 June 2014

We have stayed at this Hotel 4 times now. stayed in Del Mar and Lindo's once and twice in Maya. We had a great time as always and were lucky to have good weather. Hotel was clean and services were excellent. We came here this last time in June for our anniversary. The staff was great and also acknowledged the...

Review collected in partnership with Iberostar.com
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Helpful?
1Thank Richard P
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are happy to receive your feedback because it means you have enjoyed your two visits to our resort. We feel honored to hear all of your comments; our team works very hard to offer to our guests a memorable stay, and we are glad to know that we are on the right track. Thank you very much...

Maspeth, New York
Reviewed 27 June 2014

we travelled to the Lindo in December of 2012, we loved it so much that we came back December 2013 and were upgraded to the Maya. Let me say this - THIS PLACE IS AWESOME!!!! Maya has free WIFI in the room, better blowdryers, their secret private pools that are always empty. THey have amazing breakfast choices if you walk...

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2Thank gabbie83
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are happy to receive your feedback because it means you have enjoyed your two visits to our resort. We feel honored to hear all of your comments; our team works very hard to offer to our guests a memorable stay, and we are glad to know that we are on the right track. Thank you very much...

Nuneaton, United Kingdom
Reviewed 27 June 2014

We traveled as a couple between 11th-25th June 2014 visiting the Paraiso Maya for the first time. Check in was very easy after a long flight from the UK and we was taken to our room located on the third floor but near the pool(s). Room A huge suite with queen size bed and ample space with LCD TV, DVD...

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5Thank Liam B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing our hotel for your recent vacation in Mexico. We are glad to hear that you were pleased with the services provided at the hotel; your kind comments are very much appreciated. We aim to please our guests with our well kept grounds and the quality of food, beverages, and activities, so learning that you...

Murfreesboro, Tennessee
Reviewed 25 June 2014

So many positive reviews, I thought. Must be an amazing place. It is a beautiful place. Pools are very nice. Our 6 year old daughter loves the wave pool. The room is very nice. The AC works great. There are ants in the room, but we travel a lot in the Caribbean and it seems like there is "always something"...

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16Thank Zip D
San Ramon, California
Reviewed 25 June 2014

We stayed 6/14/2014-6/21/2014, the staff were amazing the grounds were vast so (many pools) the beach/ocean so beautiful. You can stay here a week and not see or do everything that is available to do. The Star Friends cast seemed to be everywhere making sure that the guests were having a good time. I agree with other reviewers about the...

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1Thank locodough
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to use this opportunity to thank you for choosing to stay at our family resort and for taking time to write a review on Trip Advisor about your experience at our hotel. We appreciate your recognition for our service and our well kept facilities; your comments regarding the kindness and effectiveness of our staff will...

Reviewed 25 June 2014

This will be the third time that I have visited the Ibersostar in playa del carmen. Each year we upgrade to the next hotel. We went with the Maya this year and it was awesome! I felt almost felt like I was a bit royal compared to the other ones on site. I would say that the atmosphere that the...

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1Thank Marcus P
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are extremely proud to understand from your comments that you have had a memorable experience at our resort and therefore you were satisfied with every aspect of our services and facilities. Your comments regarding the kindness and effectiveness of our staff will encourage our team. We will pass your lovely comments onto Ms. Edith and Mr. Filberto,...

Brunswick, Ohio
Reviewed 25 June 2014

This is our 2nd time at this resort the first was seven years ago. The resort is as awesome now as it was the last time we stayed here, all the people that work there are Friendly and Happy. We will be back again. The only down side at all is there are some rocks in the water but the...

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Thank Guy W
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations not only for choosing our resort to spend your vacations with us, but also for taking the time to send your comments about how your holiday went at IBEROSTAR Paraiso Maya. We feel honored to have contributed to making your holiday paradisiacal and we are extremely thankful that you expressed...

Chicago, Illinois
Reviewed 24 June 2014

We enjoyed our week long stay at the Maya with our 3 boys, ages 11, 11 and 8. We had 2 connecting rooms, one with a king size bed, the other with 2 double beds. Worked out nicely for us. The balconies were great for sitting to read and relax after swimming all day. There were several different swimming pools...

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Helpful?
2Thank JKCDKJ
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for sharing your comments with us about how your stay at IBEROSTAR Paraiso Maya went. We are happy that you have enjoyed our grounds, pools and that you have had the opportunity to eat in our specialty restaurants like “The Geisha”, “La Marina” and “El Rancho”; our executive chef work very hard to provide...

Pana, Illinois
Reviewed 24 June 2014

We had a good stay, beds were VERY hard and uncomfortable, but clean, staff, friendly, service good, food was wonderful, pool activities were really good, beach was very nice would definitely recommend it.

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Thank ALD580
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at IBEROSTAR Paraiso Maya, we would like to express our most sincere gratitude for choosing our resort for your family vacation. We appreciate the fact that you took such care in detailing your vacation experience for all the readers on...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €264 - €601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with a pool view are going to be noisy - rooms may also have a balcony facing walkways (no privacy)”
 of 5 bubbles Gluehuffer, 22 Jan 2017 | Read review
“building 62 close to food and pools”
 of 5 bubbles ajtravelsmex, 20 Jan 2017 | Read review
“We had a room closest to the beach with a private pool, it was nice and quiet”
 of 5 bubbles Patod49, 17 Jan 2017 | Read review
“I can't remember our location just that it was next to the Grand,close to the buffet, and pool.”
  • Elephant in our room
 of 5 bubbles luv2travelaz, 12 Jan 2017 | Read review
“Areas 60-61 are closer to the beach , 62 - 64 are pretty central to the pool and restuarants”
 of 5 bubbles SPJAZ, 11 Jan 2017 | Read review
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