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Iberostar Paraiso Maya

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4,469 Reviews from our TripAdvisor Community

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Showing 3,436: English reviews
Amesbury, Massachusetts
Reviewed 12 May 2014

Stayed here with my wife and 12yr old son this past April. We booked our trip for the week after what is traditionally considered Spring Break, so luckily we missed the overcrowding of the season. We made it to the hotel without incident and fairly quickly. The P.M. is a beautiful resort. Check-in was fairly swift, but we arrived with...

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3Thank iamtheczar
Timonium, Maryland
Reviewed 11 May 2014

The Iberostar Paraiso Maya Resort is one of 5 resorts that together make-up the Iberostar Paraiso Resort. The Beach and Del Mar resorts are both rated by Apple Vacations as 5 Golden Apples. The Lindo resort is rated 5+ Golden Apples. The Maya resort has recently been upgraded to a 6 Golden Apple resort. And, finally there is the truly...

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2Thank skipreader
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your impressions about how your holidays went at our resort. We are very happy when one of our repetitive guests have another memorable stay with us, this is our main goal and we work every day very hard in order to obtain our guests' satisfaction. In regard to your comment about our hotels, one...

Barrie, Canada
Reviewed 10 May 2014

We've stayed at other 5-star resorts in the Mayan Riviera and I would say this is at best 4.5 star, not 5-star as advertised. I say this as a result of small service things that were missing. Examples are that despite walking into restaurants with an infant, we were rarely offered a highchair and usually had to go find (and...

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Thank Graham615
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent stay in Mexico. We are glad you were able to enjoy our Lindo buffet and our entertainment staff, who always work hard to entertain our guests! Regarding the attention you received in our restaurants and by our bellboys we would really...

Raleigh, North Carolina
Reviewed 10 May 2014

My husband and I visited the IB Paraiso Maya for 1 week the end of April. We had made 3 reservations via email in advance, and made a building request for building 60 or 61 top floor. They returned our email confirming the dinner reservations but said they cannot honor room reservations in advance. Upon arrival we were given a...

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1Thank MoBayBrideToBe
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations not only for choosing our resort to spend your vacations with us, but also for taking the time to send your comments about your holiday at IBEROSTAR. Our main goal is to offer the best holiday experiences to our guests, and reading this kind of reviews make us feel very...

A TripAdvisor Member
1 review
17 helpful votes
Reviewed 9 May 2014 via mobile

What a beautiful resort, nice beach and the most unprofessional concierge/manager  and front desk clerks. What a disappointment, disgust, and a horrific experience that my family and I endured during our stay at Iberostar Paraiso Maya from March 31st to April 11th. My husband fell while walking into a slippery pool holding our son.  Luckily, our child didn't get injured in the...

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17Thank A TripAdvisor Member
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we deeply regret that you and your family have had a bad experience at our hotel. In IBEROSTAR we try to give our guests the best care, and that is why we are saddened to know that you felt that no help was offered during your husband’s incident. Currently we have a preventive maintenance program...

Brussels, Belgium
Reviewed 9 May 2014

This hotel is perfect. Even if completely full of clients, everything was very well organised, clean and accurated. Staff is polite and always smiling. the restaurants are huge, clean and everything is done having the client in mind. it has been one of the best holidays I have ever had. The area is amazing. Maya's culture is very well preserved.

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Thank mapafa
Colorado
Reviewed 8 May 2014

Rooms - Had requested top floor rooms. Instead we got ground floor rooms directly across from the laundry, which was loud with carts coming and going all day. Both rooms were very musty. Shower door wouldn't stay closed and water leaked all over the floor. In one room the shower and one sink would not drain. Room safes were a...

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4Thank CoTravelGuy
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the IBEROSTAR Paraiso Maya team, we would like to thank you for choosing us for your recent holidays. We are happy that you enjoyed our restaurants, our pools, and our beautiful Caribbean beach. On the other hand, we regret that your accommodations did not meet your expectations; we do our best in order to honor...

New York City, New York
Reviewed 5 May 2014

we stayed at the Maya building 63... we loved loved loved the resort.. if you are staying for a long time (like a week) u need a huge resort like this one to keep you from getting bored.. we had a great time and my 3 year old had a blast. the place is super clean !!! they were even...

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2Thank Mohamad Y
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for allowing us the honor to host your recent holidays; our mission is to make every stay as close to perfection as possible by ensuring our guests with the most relaxing experience. It is a pleasure to know that our facilities, our delicious food and our staff members continue to go above and beyond to pamper...

Lombard, Illinois
Reviewed 5 May 2014

I really have nothing poor to say about the Iberostar Paraiso Maya. I vacationed there from Saturday - Saturday with my family and had nothing but a positive and amazing experience. To Brief: The food was delicious. We did the buffet each morning and loved it. So much variety! Lunch was swapped from the beach grill and the buffet. Both...

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6Thank Kristen M G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, It is truly an honor to read such rewarding review. Our mission is to make every stay as close to perfection as possible by exceeding our guests’ expectations at all times and it is a pleasure to know our staff members continue to accomplish this goal day by day. From the moment of your arrival and throughout your...

Illinois City, Illinois
Reviewed 5 May 2014

We stayed at the Maya April 25th - May 3rd and took a group of 40 with us. I was a bit hesitant before we left, as there were several negative reviews on here, but we loved it! We've traveled quite a bit and thought it was the nicest resort we've been to yet. The food was delicious! If you...

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1Thank Jodi B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking the time to write this wonderful review. Your fabulous wedding experience may encourage other travelers to choose us as their vacation destination in Mexico. We are happy that you have enjoyed our Japanese and steakhouse restaurants; our Executive Chef will be glad to know that you were satisfied with our food. We are glad...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €260 - €663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 2 Dec 2016 | Read review
“Request a room close to the pool”
 of 5 bubbles elenarP2005PL, 30 Nov 2016 | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 29 Nov 2016 | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 29 Nov 2016 | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 23 Nov 2016 | Read review
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