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Iberostar Paraiso Maya

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4,465 Reviews from our TripAdvisor Community

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Showing 3,433: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

We stayed at the Paraiso Maya from Nov 11 to Nov 18 for a family vacation/reunion. A grand all-inclusive resort is not my personal preferred style of accommodation on vacation, however with a large group it was good enough for all of us. The rooms are a big plus - spacious and well appointed, although dark, but ultimately had everything... More 

Helpful?
1 Thank Katerina Z
Dallas, Texas
1 review
Reviewed 2 days ago NEW

We took our family here for Thanksgiving week. The beach was large and clean with activities for the three teen grandchildren. We could not use any of the water activities as there was a red flag daily, not the hotels fault. Plenty of activities around the spotless pools and great service by the staff. The rooms were large but outdated... More 

Helpful?
Thank kalbe628
1 review
Reviewed 3 days ago NEW

Our family stayed here Thanksgiving week. Beautiful rooms, pools and public areas! The wave pool, lazy river, lobbies and restaurants were all very nicely done. Service was very great. Housekeeping & concierge were especially good. The beach was the wonderful white sand you would expect, but it was steep, rocky and very rough. Recommended for confident swimmers only. This made... More 

Helpful?
Thank Teresa G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for choosing our brand and sharing your opinion about your recent stay at IBEROSTAR Paraiso Maya. We are happy to hear that you found your room to your liking and comfort but above all that the entire staffs especially the cleaning have been a highlight during your stay. On the other hand,... More 

Paramus, New Jersey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

I can't say enough great things about this hotel. The staff was great! They even upgraded our room because it was my husband's birthday, which was great because we were conveniently located closer to the pool. There are 3 swim up bars. Which is awesome! We stayed at Iberostar Paraiso. We did go daily to the sister resort, Del Mar,... More 

Helpful?
3 Thank Elena R
Fremont, California
Level Contributor
164 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 days ago NEW

Loved this resort, fantastic facilities, amazing service and perfect location. Went in a big group of 20 people with kids et al. Everyone had a great time with the beach, pool, lobby bar, buffets for breakfast and lunch, restaurant dinners, dancing at the club, watching the stars by the night along the beach, icecream breaks, drinks by the wet bar,... More 

Helpful?
1 Thank Dl0vestotravel
1 review
Reviewed 5 days ago NEW via mobile

We visited Iberostar Paraiso Maya The first time in November 2015, just me, my wife, and our three kids. The grounds, the whole atmosphere was incredible. We loved it so much that we decided to come back again in 2016 for Thanksgiving week. Our immediate family consisting of my parents, my brother and his wife, my other sister-in-law and five... More 

Helpful?
Thank Andrew G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you so much for taking the time to share your comments regarding your second visit to IBEROSTAR Paraiso Maya. We are truly delighted to hear that one member of our staff made your trip even more memorable. Be sure that we will congratulate Charly for his outstanding job. Please rest assured that all your observations about concierge... More 

Boston, Massachusetts
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

Just returned from a week over Thanksgiving. According to the check in desk they were 90% full but it was never a problem finding a spot on the beach. We are a family of four, with two teenagers. We stayed in building 61 with a pool view. Nice and close to the beach and one of the Maya restaurants. We... More 

Helpful?
1 Thank Jeff C
Commack, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

I can't say enough about this place. My family had the best time here. The "STAR FRIENDS" were incredible. CHARLIE, RICO, ANDREA and crew made our trip extra special. They are amazing. We will be back!

Helpful?
1 Thank GalluzzoFamily
Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

The resort exceeded our expectations. The food, the extraordinary service by employees especially our building concierge (Julie Gonzalez) was excellent and went beyond our requests to assure that our stay was exceptional. The resort was immaculately clean in all areas, the pool, the beach, the facilities we used. Julie Gonzalez checked on us daily to be sure we had everything... More 

Helpful?
1 Thank antmar5864
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

This is the best vacation ever! The staff was friendly and helpful! The staff works hard from sun up to sun down keeping the resort and beach arra clean. The Entertainment Team 2016 was incredible. ..so sweet and very talented group! The nightly shows were amazing and we went to all of them! The Perfect Couple and Circus was our... More 

Helpful?
2 Thank traceysD4401CV

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: €259 - €663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
556 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 2 Dec 2016 | Read review
“Request a room close to the pool”
 of 5 bubbles elenarP2005PL, 30 Nov 2016 | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 29 Nov 2016 | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 29 Nov 2016 | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 23 Nov 2016 | Read review
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