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7/12/2017 8/12/2017
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    IBEROSTAR Paraiso Del Mar

    Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
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    7/12/2017 8/12/2017
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    Traveller (4834)
    Pool & Beach (1361)
    Room & Suite (686)
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    Overview
    • Excellent51%
    • Very good32%
    • Average11%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “del mar” (999 reviews)
    “star friends” (399 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf course
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Valentin Imperial Riviera Maya
    12,192 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Paraiso Beach
    5,241 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Grand Luxxe Riviera Maya
    658 reviews
    #2 of 11 hotels in Playa Paraiso
     
    Iberostar Paraiso Lindo
    6,182 reviews
    #5 of 11 hotels in Playa Paraiso
     
    Rooms
    7 Dec8 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (4,827)
    There are newer reviews for IBEROSTAR Paraiso Del Mar
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    2,141 - 2,145 of 3,896 reviews

    Reviewed 9 January 2013

    Employees seemed bored with customers, Apple reps acted like our problems were not important and they ignored us as we walked through lobby every day.Day one we had no hot water. Day two our safe would not open, day 3 the air conditioner stopped working....More

    1  Thank Gus R
    Response from IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del MarResponded 17 January 2013

    Dear guest, First of all we would like to thank you for your recent stay with us and also for sharing your comments. Regarding your comments about the incidents in your room they have been shared with the managers of those areas in an effort...More

    Reviewed 8 January 2013

    We spent our Christmas time at this resort (from Dec. 23 to Dec 27). Our two families (five adults and 4 children) enjoyed out stay there. Our only complain is about the reservation of the specialty restaurants. One family arrived at 1:40 pm. The Concierge...More

    Thank funtraveler2011_8
    Response from IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del MarResponded 16 January 2013

    Dear Guests, First of all we would like to thank you for choosing Iberostar for your recent stay and also for staying at with us on Christmas. Your feedback is our most important tool to improve our services and facilities and offer unforgettable experiences to...More

    Reviewed 7 January 2013

    Our family of 4 just spent 8 days at Del Mar in building 10 on the second floor in a ocean view suite. Our location was superb. This is the only building on Del Mar that has a full ocean view. The location was great...More

    Thank mrshb
    Response from IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del MarResponded 28 January 2013

    Dear guests, We appreciate the time taken in writing a review from your last stay. Thank you for praising our location, diving facilities, specialty restaurants, entertainment and the service from the staff. Your point of view will give us the opportunity to identify areas that...More

    Reviewed 6 January 2013

    This review will be "all-inclusive" as the resort claims to be. We booked our trip through Apple Vacations who listed this resort with 5 "Golden" Apples. Their best resorts are designated with 6 "Golden" Apples. So our expectations were very high. Our first indication of...More

    10  Thank TravelMavenUS
    Response from IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del MarResponded 16 January 2013

    Dear guest, Firstly we would like to thank you for taking the time to write such a detailed review about your stay at Iberostar Paraiso del Mar. We are very sorry that your experience did not meet your expectations, please allow us to express our...More

    Reviewed 6 January 2013

    This hotel is something you should not try!!! I work in airline company and been traveling a lot and I've seen and experienced a lot but this hotel is something you should avoid. All our values were stolen the last day of our visit. Even...More

    21  Thank piia p
    Response from IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del MarResponded 11 January 2013

    Dear Guest, On behalf of the management team and all the staff of the Iberostar Paraiso del Mar, we would like to thank you for choosing our resort for your vacation in Mexico. We are deeply sorry to hear that your experience with us did...More

    Valentin Imperial Riviera Maya
    12,192 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Paraiso Beach
    5,241 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Grand Luxxe Riviera Maya
    658 reviews
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    Iberostar Paraiso Lindo
    6,182 reviews
    #5 of 11 hotels in Playa Paraiso
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Beachfront
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Golf course
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$195 - US$518 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Playa Paraiso
    • #6 Green Hotel in Playa Paraiso
    • #7 Top resorts Hotel in Playa Paraiso
    • #7 Romantic Hotel in Playa Paraiso
    • #8 Family Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 388
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Cancelon, Hotels.com, Orbitz, Booking.com, Hotwire, Travelocity, Evoline ltd, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Iberostar Paraiso Del Mar Hotel Playa Paraiso ,
    • Iberostar Playa Paraiso ,
    • Iberostar Hotel Playa Paraiso ,
    • Iberostar Paraiso Del Mar Mexico ,
    • IBEROSTAR Paraiso Del Mar Playa Paraiso, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (4834)
    Pool & Beach (1361)
    Room & Suite (686)
    Dining (391)
    Hotel & Grounds (2679)
    Family and Play Areas (54)
    Bathroom (23)
    Business Centre & Event Rooms (17)
    Nearby
    Valentin Imperial Riviera Maya
    12,192 reviews
    1.60 km away
     
    Iberostar Paraiso Beach
    5,241 reviews
    .50 km away
     
    Iberostar Paraiso Lindo
    6,182 reviews
    .45 km away
     
    Grand Luxxe Riviera Maya
    658 reviews
    .97 km away
     
    Nearby Restaurants
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    Tramonto
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    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
    722 reviews
    .95 km away
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    Room Tips
    "Building 20-17 closer to the restaurants and reception, 15-13 pool area, 13 - beach"
    Read review
    "Building 15 right in the middle of it all and beside the pool, building 10 on the beach if you want ocean..."
    Read review
    "Junior suites are very roomy."
    Read review
    "Ask for a room near the beach, pool and food. It keeps your walking down while the sun is up!"
    Read review
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