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Mayan Palace Riviera Maya

4,181 reviews
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Traveller (3481)
Pool & Beach (1017)
Room & Suite (335)
Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“havana moon”(299 reviews)
“playa del carmen”(660 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
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Reviews (4,181)Write a Review
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1,621 - 1,625 of 3,207 reviews
Reviewed 18 February 2014

Just got back from two weeks at the Mayan Palace. This was our first trip to the Caribbean side of Mexico, and I had read many reviews before we went and want to add my observations. We did not stay on an "all inclusive" plan,...More

2  Thank erm9651
Reviewed 17 February 2014

There were 8 of us in two rooms for my husband's 50th birthday. The resort was able to accommodate our request for rooms nearby and also close to the lobby area/transportation area. Rooms were very nice, clean and well stocked with kitchen and bath supplies....More

3  Thank MinniMom2112
Reviewed 16 February 2014

If you don't enjoy your vacation here, it is only because you didn't want to!!! Spent 2 (warm/sunny/fabulous) weeks in Feb 2014 This resort has so many options and things to do in addition to a beautiful pool, delicious food (even room service) and the...More

2  Thank Stacey E
Reviewed 14 February 2014

After reading all the negative reviews on the Mayan Palace, I felt it necessary to write ours ! We were very pleased with our 1 week vacation at this resort and would recommend it to anyone that is looking for a beautiful, relaxing vacation spot....More

3  Thank Deb P
Reviewed 13 February 2014

There were 4 of us, 50's and 60's. We had a 2 bedroom Master Suite. Check-in was easy and fast and very efficient. One of the Timeshare Sales people approached our wives while we were occupied. I explained that we are Global members and we...More

3  Thank asoowal
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (3481)
Pool & Beach (1017)
Room & Suite (335)
Dining (250)
Family and Play Areas (49)
Business Centre & Event Rooms (7)
Questions & Answers
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Roxanne H
21 February 2018|
AnswerShow all 3 answers
Response from Cecilia K | Reviewed this property |
We had RCI points so I cannot comment. We used the kitchen to cook 2 of our meals and ate dinner at the restaurants
0
Votes
jjander2018
17 February 2018|
AnswerShow all 9 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446.
0
Votes
Google Translation
Brittani C
8 February 2018|
AnswerShow all 6 answers
Response from Lauren B | Reviewed this property |
yes!
0
Votes
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123456206
Room Tips
"We stayed in building 11 at the Mayan Palace, perfect location, right by the lobby"
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"To be close to the pool, ask for buildings 1 to 5. We liked being in the main building, however, for access..."
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"If you are not a member you don't get a good room"
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"All the rooms are the same. There is a free tram for the furthest from the pool and beach area."
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