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Mayan Palace Riviera Maya

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Mayan Palace Riviera Maya
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3,244 Reviews from our TripAdvisor Community

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Showing 2,530: English reviews
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Long Island, New York
Reviewed yesterday NEWvia mobile

We've been here for two days and it's been one inconvenience after another. First, the place is too big. I hate waiting in line on vacation. You have to wait for a tram to go to the beach, the pool, a restaurant. Last night it was almost a two hour ordeal to get something from our car that we needed....

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Helpful?
Thank DavidfromLongIsland
maine
Reviewed 2 days ago NEW

Let me start out by saying the resort's housekeeping and food and beverage staff are fantastic!!! Sales staff not so great.We refused to get our informational breakfast meeting at check in (we are mayan owners),the greeter pretty much insulted us.Recieved a call the first 4 days to attend .Well we finally gave in,(Big Mistake) after 6 hours and 6 sales...

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Helpful?
Thank densal
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are glad that you liked our grounds. For that reason we are disappointed we did not meet your expectations to the fullest. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and...

Traverse City, Michigan
Reviewed 3 days ago NEWvia mobile

There are fancier hotels here, The Grand Mayan, The Bliss, The Grand Luxe, but The Mayan Palace is where it's at! Closest to the pool, the beach and the restaurants. This pool is so great and the real star of your week in paradise is The Joy Squad at the pool! These fun and friendly young people organize your day...

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Helpful?
2Thank sandy g
Cambridge, Canada
Reviewed 3 days ago NEW

Went there through Vida note travel club Vacation Priviledges , shuttle pick up on time . Disappointing check in told no room til 5 other people from other time shares we came with got room right a way, this was suppose to be a Priviledges week ,got room close to 4 but no luggage, originally we requested close to beach...

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1Thank expectation1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are disappointed to learn about the inconveniences experienced during your visit. Your observations will be shared with...

Bristol, New Hampshire
Reviewed 4 days ago NEWvia mobile

I like the resort so much that we became members. With some of the changes I may have made the wrong move. The resort rooms are beautiful and very large. The resort staff are friendly and helpful. They are also very honest. By mid-vacation my phone died and I left it in my room on the table. The house keeper...

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Helpful?
1Thank spill_beans
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay. We are very happy to welcome you as a member of the wonderful world Mayan Palace! We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. It is nice...

Rogers, Arkansas
Reviewed 6 days ago NEW

This property is massive! There are several Vidante resorts located together. The Mayan Palace was great. We stayed at in buildings 3 and 4 (there was a leak in the bathroom, that had us relocate). The location was perfect. We were near the main pool...which is BIG! Our room had two queen size beds- very comfortable. The maid service comes...

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3Thank Robyn Y
Virginia Beach, Virginia
Reviewed 1 week ago via mobile

We have been at the Mayan Palace, Riviera Mayan for 5 days. For the most part, we have enjoyed our stay. Accommodations are comfortable, the grounds are lovely, walking is pretty and boardwalks make it easy to get around. However, we seem to be hit with costs everywhere we go. We played golf and had to debate what price to...

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Helpful?
1Thank peter561006
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to find out that you liked the accommodations and grounds. However, we are disappointed to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to...

Reviewed 1 week ago

Staff very helpful and friendly happy people. They come in twice a day to clean your room. At night they turn down your bed, turn on the lamps and leave a couple of hershey kisses on your pillow. Huge place, but friendly and cozy atmosphere. Restaurants are execellent and prices are comparable to restaurants in USA. There is a store/deli/giftshop...

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Thank Lidia J
Lisbon, Portugal
Reviewed 1 week ago

We have just returned from two fantastic weeks at the Mayan Palace in a Master Suite. Apart from two big bedrooms, we also had a spacious sitting room and kitchenette, with two sofa beds. We could have comfortably slept six adults. The best three things about the resort were: 1) The surrounding environment – which is full of luxurious vegetation...

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1Thank Mark_Lisbon
Baxter, Minnesota
Reviewed 1 week ago

This was a huge resort complex which included 6 resorts in one area. It was rather large for our tastes. The resort itself was very clean and nicely maintained. It was really quite confusing trying to get around and figure out where everything was for the first couple days. There are miles of boardwalks to wander that go to all...

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1Thank rettangel1990

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
510 questions
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Bayboro
6 months ago

See all questions (510)

Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get stuck here ask buildings 1 to 6”
 of 5 bubbles expectation1, 19 Feb 2017 | Read review
“Rooms in the lower numbered buildings are closer to the pool and restaurants. Otherwise you will need to take the shuttle.”
 of 5 bubbles RobynY_12, 16 Feb 2017 | Read review
“Ask for Blocks 1 to 8 of the Mayan Palace, as they are nearer eh pool and beach, etc.”
 of 5 bubbles Mark_Lisbon, 14 Feb 2017 | Read review
“To be closer to restaurants, beach, bldg 1-10 are better. Quieter and don't mind walking, riding the tram bldg 11-21 are better”
 of 5 bubbles rettangel1990, 13 Feb 2017 | Read review
“Pay huge amounts of money beyond your "timeshare/residence" costs and maybe you will get better choices. Maybe.”
 of 5 bubbles boocappy, 12 Feb 2017 | Read review
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