We stayed at this adult only hotel between 6th -20th March, so we experienced the hotel when it was operating normally and during the Spanish lockdown. During the lockdown, we were particularly impressed with the way that the hotel continued to provide all guests with a wide range of excellent meals. We were offered a wide variety of food, even though the numbers in the hotel continued to diminish, as guests left and no new ones arrived. It was only on our last morning, when guest numbers were very low, that the number of items for breakfast was restricted, but there was still plenty to eat. Even though the hotel's staff must have been concerned about their own futures, waiting staff, cleaners and receptionists continued to do a very professional job. For the last 3 days of our holiday, we had to stay in our rooms and just went to the dinning room for meals. Our hotel room, a superior one, had a balcony overlooking the pool. It had an umbrella, a table and two chairs, so we made ourselves comfortable and made the most of the warm weather. The hotel has a number of English television channels, so we could keep up with the news and could use the free WiFi in the rooms. Our room had a good sized bathroom and a large walk-in cupboard, where there was space to store suitcases. In the room was a small table and two comfortable armchairs. There were also tea making facilities. During the lockdown, we were given a bottle of still water each day, which was a thoughtful gesture. On arrival, we had been given bottled water and a tea/coffee pack and a bowl of fruit. For nine days of our holiday, we were able to use all the facilities of the hotel. There are ample, comfortable sunbeds and umbrellas, both around the main pool area and on the small roof top pool area. Guests are provided with a long towel that fits over the sun beds and another towel for use after swimming. This was an excellent idea. Towels could be exchanged every evening. There is a table tennis table in the main pool area and a small gym. Meals can be taken inside or outside. During the day, an outside pool restaurant provides drinks and meals. We only bought drinks, but found this reasonably priced when compared to sea view restaurants. Every evening there is live music in the inside bar area and a space for dancing. We had previously stayed in this hotel's 5* sister hotel. The Colon Guanahani is certainly smaller and has plainer décor, but the level of service and value for money in this hotel is excellent. I want to praise here Jet 2 and their rep at the hotel, Amanda. During lockdown, Jet 2 responded very well to concerns. The company quickly confirmed that we would leave as scheduled and were exceptionally efficient on the day of our departure. Travellers were processed outside the airport very quickly. Jet 2 had a lot of staff at the airport to support and reassure guests At what was a worrying time, Amanda was willing to help all British guests in the hotel regardless of which airline they were travelling with. It's easy to do a good job when things are going smoothly, the Hotel Colon Guanahani and Jet 2 should be praised for the quality of service that they provided when faced with unprecedented challenges.…
Lovely small hotel we had a beautiful room overlooking the pool. Great buffet with very friendly helpful staff. Have been for the last 4 years and will be returning next year. Very conveniently situated for walking in both directions along the prom and for catching the buses.
Stayed at this lovely hotel for the 2nd time and we were not disappointed. The staff are friendly and helpful and always try to accommodate your needs. Unfortunately La Calima hit the island on our first night, but the staff swept, cleaned and even jet washed the building and it was soon back to its pristine self. I cannot praise the staff enough for their smiles, attention to detail and upkeep of this hotel. I’m sure that we will be having another visit as soon as this horrible virus is under control. God willing. I hope all stay safe and well in these uncertain times
I returned from my 5th visit to this Hotel at the beginning of the week. Once again it was wonderful in every way and I'm not going to mention the Staff individually as they are equally brilliant. Under difficult circumstances at the end of my holiday they were professional and cheerful - many thanks. Whilst the "family" of staff may have some temporary disruption for a time I know they will be there to welcome me back to what I regard as my second home in the future. I can't wait to plan my next visit. Thank you Guanahani.
Fantastic holiday. Lovely, helpful and friendly staff. Will come back again. Staff put a very brave face on even though they are closing because of Coronavirus and will be losing their jobs after we leave today. Well done to all of you.