My first ever trip since I am back from England for a holiday but regretting to book this place they just care about money not the guest . I am a duty manager in hotel myself never seen anything like this before 👎room was well presented but very dirty they have no cleaning standards found few poisonous insects and centipede on room floor and my kids are going to sleep on mattress . I called front office to sort this out but instead of listening to my problem they gave an excuse that we are fully booked and we can’t do anything about this !how pathetic.I would like to share few pics so ppl who are willing to book like me can think twice before coming to this place it is just a rip off place they have untrained staff who doesn’t know how to do their Job. Food was available but tasteless they need to train chef how to cook or need to change f&b manager .money is not everything excellent guest service is something which can make ur business grow fast. Will never stay in this accommodation ever and won’t recommend my family and friends for this poor service. They don’t know how to make a guests trip memorable 👎👎👎also no wifi available 👎…
Worst food ever eaten poor service poor staff not worth of money location is very poor never recommended They even took money for mattresses 1000 RS per night and staff was rude and was a bad experience
Not recommended for civilian families. No/substandard heating. Behavior of Retd. Hawlder Waheed is like he owns Punjab Regiment and the visitors are soldiers who can’t ask but need to obey :) Pls. ensure to ask for your requirements.
Standard of cooking is deplorable. Chips stale and even Dal poorly cooked. Brunch standard leaves much to be desired. TV programs and reception awful making the stay abhor able. Room service is prompt. House keeping response and cleanliness good. Ice creams and fresh juices must be available. For Senior Citizens with health issues breakfast MUST be served in rooms menu ad per their choice. Menu rates on the exorbitant side. Standard of singer for Ghazal Nights deplorable and torturous. Aslam Khan
Pathetic service, pathetic rooms. Never have i been this disappointed before by a hotel especially after finding out that army, in service or retired get better rooms and that to at one third of the charges civilians pay. We pay more yet we get third class facilities. I changed 2 rooms but no difference. One room was out on the veranda with loud music at night and evenings filled with merry making children just outside our window. @nd room had disgusting washroom and wide alley outside the room door where kids will now be running and shouting inside !!!!!!!!!! Management Could not tell the kids to stop shouting as they had the blood of a in service army guy! Left the place in 2 nights!! The dirtiest dining area i have seen in ages.