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See all 91 hotels in Puerto Del Carmen

Beatriz Playa & Spa

3,090 reviews
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Traveller (1585)
Room & Suite (277)
Pool & Beach (197)
Overview
  • Excellent26%
  • Very good34%
  • Average22%
  • Poor10%
  • Terrible8%
Travellers talk about
“burger bar”(157 reviews)
“pool bar”(202 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,090)Write a Review
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1,805 results
Traveller rating
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167
116
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565
597
360
167
116
Show reviews that mention
All reviewsburger barthe oriental restaurantpool barclose to the airportanimation teamplane spottingplenty of sunbedsrefurbished roomevening entertainmentreception staffplanes cominggreat holidayplenty of choicesea viewkids clubbig hotelpay euros
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941 - 945 of 1,805 reviews
Reviewed 6 January 2015

The staff is really trying, but it is very clear they have to deal with management policies which are far from customer friendly. Besides, which 4 star hotel changes the sheets only once a week... Something similar happened with the free wifi in the public...More

2  Thank travellerszeged
Response from Director R, Director de Relaciones Públicas at Beatriz Playa & SpaResponded 13 January 2015

Dear guest, I am sorry to learn that you were not satisfied with your stay. But I can only point out that I do not only respond to reviews published in forums but as well to the questions of our guests. I am sorry if...More

Reviewed 4 January 2015

my friend and I have just returned from this hotel.we found it to be a lovely hotel.The food was of a good standard and plenty of variety. A burger bar was on offer and a pizza bar,each of the standard you would expect from a...More

2  Thank wendy a
Response from Director R, Director de Relaciones Públicas at Beatriz Playa & SpaResponded 13 January 2015

Dear guest, Thank you for your feedback. I am very pleased to read that you had a good holiday and that you were satisfied with most of the facilities and the service we offer. It would be a pleasure to welcome you again as our...More

Reviewed 3 January 2015 via mobile

Hello.The worst was the food and the extra pay for fridge,safe and so on.... The best was the animation team- Sam, Aldo and Lisset if I'm not wrong for the names. The best of the week was band called "Trio Nova" if I'm not mistaken....More

Thank Anne S
Response from Director R, Director de Relaciones Públicas at Beatriz Playa & SpaResponded 13 January 2015

Dear guest, Thank you for your feedback. I hope that you enjoyed your holiday, even though you were not completely satisfied with your stay. Thank you for your nice remark concerning our animation eam. They will be very happy to hear that. Best regards Eric...More

Reviewed 3 January 2015 via mobile

I am very sad to see so many bad reviews for this hotel. I guess it is down to personal choice but we returned to this hotel in November for my 30th birthday and my partners birthday and again we could not fault it. We...More

1  Thank Natalie0311
Response from Director R, Gerente at Beatriz Playa & SpaResponded 13 January 2015

Dear guest, I am delighted to read that you enjoyed your stay in our hotel and that you are planning to come back. I am sure that there will be the usual sunny weather – with a good and safe flight. We would be really...More

Reviewed 2 January 2015

This was our second time at this hotel. We had a fantastic holiday. The location is great, right next to the beach and the hotel overall is excellent with great food and a fantastic animation team which kept my kids, aged 7 and 8 entertained...More

2  Thank Mullenfi
Response from Director R, Gerente at Beatriz Playa & SpaResponded 13 January 2015

Dear guest, Thank you very much for sharing your opinion with the community of TripAdvisor. I am really pleased to learn that we could once again meet all your expectations and that you had a great holiday. Thanks for mentioning our fantastic animation team. We...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$102 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Del Carmen
#16 Luxury Hotel in Puerto Del Carmen
#19 On the Beach Hotel in Puerto Del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$102 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Del Carmen
#16 Luxury Hotel in Puerto Del Carmen
#19 On the Beach Hotel in Puerto Del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1585)
Room & Suite (277)
Pool & Beach (197)
Dining (126)
Hotel & Grounds (1118)
Bathroom (38)
Family and Play Areas (18)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jessicamartin14
19 January 2018|
AnswerShow all 4 answers
Response from Gill M | Reviewed this property |
Sorry but not sure. Seemed a bit random. We were in room 2031 which wasnt refurbished and dont think many were round ours but rooms on floor three seemed to have more that were refurbished. Sorry cant be more specific.
0
Votes
christinegeej
18 January 2018|
AnswerShow all 3 answers
Response from Bernadette1952 | Reviewed this property |
Hi, if my memory serves me right it's only out by the pool but in the restaurant they have cups & glasses. You can hire a kettle for the week & they will supply tea, coffee, etc. daily together with proper cups which is way... More
0
Votes
Trace J
16 January 2018|
AnswerShow all 4 answers
Response from Lynda W | Reviewed this property |
You can drink the tap water, but as it has a high mineral content which we are not used to it is advisable to drink bottled.
1
Vote
Room Tips
"we had room 2016 - pretty decent view of the pool and beach too"
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"pay a bit more for a top floor and a sea/pool view."
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"newly refurbed rooms a must"
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"requested a room to accommodate our autistic children but weren't provided with our request"
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