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Jacaranda Beach Resort

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#10 of 26 Hotels in Watamu
Certificate of Excellence
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1 room 2 adults 0 children
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Jacaranda Beach Resort
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1,313 Reviews from our TripAdvisor Community

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There are newer reviews for Jacaranda Beach Resort
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Showing 36: English reviews
Ruaka
Reviewed 25 December 2015 via mobile

The italian staff there are the worst thing i have ever seen, no manners, etiquete and very rude, and choses who to serve good and ill. They should borrow a leaf from the locals. A 1 star service but 3star on environ. Surely never recommending this place ever!

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Helpful?
5Thank Daudi K
petmaste, Public Relations Manager at Jacaranda Beach Resort, responded to this review

Dear Daud, thanks for you review. Actually criticism could be helpful to improve our service but e really dont understand what was your problem. The only Italian staff relating with guests is our Reception Chief and two of the nexting resort animation team ,and you dont raise one single detaile issue about rudeness , bad manners. It seems rather that...

Reviewed 25 December 2015 via mobile

We are currently staying at one of the villas at this hotel with some family members. First of all getting to the hotel is a nightmare since the offroad is rough and bumpy. The facilities are quite good but the maintenance especially of the villas is wanting... dusty roomsand broken curtain rails. My biggest problem with this place is the...

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5Thank CAROLYNE K
Reviewed 24 December 2015 via mobile

As I write this, I am still at the hotel. We came as a party of about 7 pax.The only reason we are not checked out is because we cannot get a refund and we've paid in full. On arrival the first thing to notice was the staff. Though very friendly, they are mostly unkempt. Everyone seems to have torn...

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2Thank Rachel W
Reviewed 21 December 2015

Spent 5 days on their all inclusive package. The place has wonderful, friendly staff and great facilities, but that is as far as the good review goes. The standard room we had initially paid for was dusty and smelly, with old, very cheap quality, worn out beddings and the AC did not work . We even wondered if they had...

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2Thank Cynthia L
Brno, Czech Republic
Reviewed 20 December 2015

Nice beach and location is the main advantage of this hotel, but rest of the attributions is little bit confusing. E.g. service, amazing at bars, very friendly staff, but room service was poor. Sleeping quality lower then I expected, uncomfortable beds, noisy air-condition, food was poor, not very tasty at all, all inclusive not full all inclusive, let call it...

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3Thank izret
petmaste, Responsabile relazioni pubbliche at Jacaranda Beach Resort, responded to this review

Dear Izret, thanks for your review. We are a full Kenyan international resort. Our staff is Kenyan in reception, entertainment, kitchen, bar and restaurant. And all the departments chiefs are Kenyans. We have 3 weekly African evening shows and a gospel mass Sunday , afternoon and beach party Thursday night. During a few low season weeks we hosted for main...

Reviewed 5 December 2015

Really nice place with fantastic environment and friendly people. Perfect food with various meat, salads, fruits and local specialities. Hotel service and room was perfect, especially if you like typical Africa design. The beach is wonderful. I can recommend Safari and other trip to vicinity.

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1Thank MojPek
Melbourne, Australia
Reviewed 31 July 2015

Pros: Friendly staff, clean facilities, great honest food, whitesandy beach. Cons: Tons of VERY annoying beach hawkers (forget your early jogging or yoga on the beach), lousy WiFi, the gym is a joke, the rooms (Garden View) are stiff and poorly lit. The so called "soft" animation is in Italian language only and is very sparse. During the high tide...

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4Thank Travelbee8800
petmaste, Responsabile relazioni pubbliche at Jacaranda Beach Resort, responded to this review

DEar Evellynne, thank for your review but we guess you are speaking about another hotel. It looks like you are Austalian, but last Australian guests we had , it was more than one year ago. And they were a couple, no kids at all. Our staff speaks English. We have African folklore shows 3 times a week and we organize...

Switzerland
Reviewed 24 July 2015

This resort is undisputed well managed. Facilities are perfect, clean and suited for children of all ages. The Jacaranda concept is perfect. The breakfast buffet is very good, for all the people. Staff always kind and very nice, room well-cleaned and bathroom perfect. A special thank you to the pool-staff, great in every moment. Surely i can suggest it.

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Thank riskobr
Sydney, Australia
Reviewed 28 January 2015

Din't enjoy my experience at all. Our room (Deluxe) had a faulty air-con system and we could not report it because there was no telephone either. The beds are almost a meter of the floor and there was 2 extra beds that we din't need. There is NO TV in the whole entire resort!!!NO WIFI!!! (Unacceptable, even low budget hotels...

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4Thank Leon M
London, United Kingdom
Reviewed 18 December 2014 via mobile

Stayed here for 4 nights and wished it were longer. The resort is right on the whitesand beach and the water is beautiful. It was an all inclusive deal and the (entirely Italian) menu was good. The room was large and clean with an actual sea view from the balcony and the air conditioning worked well. At roughly £37 per...

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1Thank Abeshababe

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Facing the most beautiful sea area on Marine Park of Watamu the all sea view 90 rooms are the perfect buen retiro to spend holidays in the real wildness and comfort all together. All inclusive board, soft animation activity, multilingual staff, Italian and Swahili cuisine will make your stay unforgettable. Just 2 hours by road from Mombasa and 30 minutes from Malindi airport, from where we can provide transfer service. In-house travel agency for safari and any kind of excursions. ... more   less 

Additional Information about Jacaranda Beach Resort

Address: Jacaranda Road, Watamu 677, Kenya
Region: Kenya > Coast Province > Watamu
Price Range: €83 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jacaranda Beach Resort 3*
Number of rooms: 130
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Also Known As:
Jacaranda Beach Hotel Watamu
Jacaranda Beach Resort All Inclusive
Hotel Style:
#6 Top resorts Hotel in Watamu
#6 Spa Hotel in Watamu
#9 On the Beach Hotel in Watamu
#11 Family Hotel in Watamu
#12 Romantic Hotel in Watamu
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Questions & Answers

Here's what travellers have asked, with answers from Jacaranda Beach Resort staff and other travellers.
66 questions
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4 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Sea-view rooms offer an attractive ambience”
 of 5 bubbles 325olivero, 11 Jan 2017 | Read review
“pick up room in beach area - use honeymoon certificate”
 of 5 bubbles Bart85B, 15 Jul 2016 | Read review
“The rooms at the beach front have great view, breeze and sunlight.”
 of 5 bubbles L1398MYbens, 4 Jul 2016 | Read review
“honeymoon room”
 of 5 bubbles 538christinem, 11 Apr 2016 | Read review
“Please ask for Superior room or Villa Marre seas view room”
 of 5 bubbles EliudMatigari, 15 Mar 2016 | Read review
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