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Quest Sanctuary Lakes

Hotels.comUS$136*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$141*
US$136*
US$141*
US$136*
US$141*
US$136*
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Quest Sanctuary Lakes
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222 Reviews from our TripAdvisor Community

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Showing 222: English reviews
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Ballarat, Australia
Reviewed 6 days ago NEW

Gotta fix that mattress. Felt like I was sleeping on the floor. And those stairs, for someone who hasn't spent time in a townhouse, the landing was a shock. Perhaps a safety brief on that landing would be appropriate.

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Helpful?
Thank L9484QS
Melbourne, Australia
Reviewed 1 week ago

We have stayed many times for family events and have always enjoyed our stay. Saves the long drive home to the south eastern suburbs. Will definitely come back again in the future. Thanks to Margaret on Reception.

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Thank Kerri B
Reviewed 2 weeks ago

The unit's facilities were more than adequate for a comfortable stay. By virtue of its location, it is very quiet at night, and has easy access to a mall for food supplies. We may return as it's location is very convenient for golf.

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Thank gbhlim233
Melanie R, Property Manager at Quest Sanctuary Lakes, responded to this review

Dear gbhlim233, Thank you for taking the time to write a review for Quest Sanctuary Lakes. We are glad you enjoyed your stay with us an hope to see you again soon! Kind Regards, Melanie

Melbourne, Australia
Reviewed 3 weeks ago

Unsafe stairs.. I slipped on slippery carpet on top step.. fell forward splitting my forehead open... sound 4 cm long needed medical attention.. I think you need to review your OH&S policies and put non slip may in too step of stir case

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Thank 255gabriellag
Melanie R, Property Manager at Quest Sanctuary Lakes, responded to this review

Dear 255gabriellag, Thank you for writing a review. We are sorry to hear about the incident. Our stairs in each of our apartments have a railing / banister to hold on to. Thank you for your comments and feedback. We do hope you are feeling better. Kind Regards, Melanie

Ballarat, Australia
Reviewed 4 weeks ago

Great places to visit in the area. A must go is the Buffet at Santurary Lakes Hotel, Jessies Pizza and Werribee park Mansion. Visit Williamstown for lunch and walk around the pier. Drive along the coastline and look out at the ships in Port Phillip.

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Thank karenlQ2293ZQ
Melanie R, Property Manager at Quest Sanctuary Lakes, responded to this review

Dear karenlQ2293ZQ, Thank you for taking the time to write a review. There is a lot to see and do in the area as you mentioned! We are also very close to Werribee Zoo and the RAAF Museum. We hope to see you again soon! Kind Regards, Melanie

Sydney, Australia
Reviewed 4 weeks ago

If you intend to explore during the day, Quest is for you. Clean facilities with kitchen, Washer, Dryer and storage. Also a good BBQ area and Gym. Close to Western Melbourne and a short drive to the city.

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Thank victoriapN7988PL
Melanie R, Property Manager at Quest Sanctuary Lakes, responded to this review

Dear victoriapN7988PL, Thank you for taking the time to write a review for Quest Sanctuary Lakes. We apprecaite your feedback and hope to see you again! Kind Regards, Melanie

Hoppers Crossing, Australia
Reviewed 15 April 2017

One staff member rudeness is all it takes to make your staff horrible, we were happy with our staff until we encounter a very rude staff member. Rooms need more attention on cleanliness spider webs everywhere and windows need a good clean. Very comfortable beds.

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Thank dianaaX4332TF
Melanie R, Property Manager at Quest Sanctuary Lakes, responded to this review

Dear dianaaX4332TF, Thank you for your feedback. I understand you have already discussed your concerns with Terry, the Franchisee. We do apologise and we appreciate your comments as they assist us for training and retraining purposes. We do hope to see you on another occasion. Kind Regards, Melanie

Chengdu, China
Reviewed 10 April 2017

I like here so much,I'm been here two times, I like the everything of here.Everyone of here is so friendly and professiona.It's so clean and tidy, and so beautiful of the environment, It's full of vitality.Each service is warm,I will recommend it to my friends.

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Thank 10jianc
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for your feedback about out Quest Sanctuary Lakes. We are so pleased to see that you enjoyed your stay, and do hope to see you again soon. Thank you also for recommending us to your friends. Kind regards, Terry- Franchise Owner, and Team.

Canberra, Australia
Reviewed 7 April 2017

Was absolutely disgusted on arriving to settle an account prior to check in, a senior staff member was training a new employee, asking me to wait was not my main concern the was she belittled and spoke to this employee was nothing short of bullying. Hospitality is certainly not the Industry for her. It made me totally uncomfortable and certainly...

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Thank cheriec250
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Cherie, Thank you for providing us with feedback about your check-in experience. I would like to sincerely apologise for the service you experienced, it is not reflective of our values. We hope you will return, and we will have the opportunity to make you feel welcome. We will follow up on your feedback, and I can assure you that...

Sydney, Australia
Reviewed 3 April 2017

Wonderful view of the golf course and surrounding water; access to the gym and swimming pool within walking distance; 5 minutes to the closest shopping center for groceries and a fantastic kitchen in the apartments for cooking. Amazing staff and Margaret was more than happy to assist where possible with a very kind nature. Thank you ladies and I shall...

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Helpful?
Thank MalinaRumble
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Malina, Thank you for taking the time to write a positive review of our property. I have passed on your comments to Margaret, who was thrilled with the positive feedback. We do hope to see you again soon. Kind regards, Terry- Franchise Owner, and Team.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Services
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Quest Sanctuary Lakes

Address: 9 Greg Norman Dr | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Region: Australia > Victoria > Greater Melbourne > Point Cook
Price Range: €108 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
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Questions & Answers

Here's what travellers have asked, with answers from Quest Sanctuary Lakes staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are the same, all will suit”
BrianC419, 4 Feb 2017 | Read review
“Perfect for the whole family”
jameskW4693XF, 29 Jan 2017 | Read review
“All apartments have a pleasant view”
, 27 Jan 2017 | Read review
“Ask for a room with either a view of the Golf Course or Lake”
rozerceg, 15 Nov 2016 | Read review
“The river view was amazing”
Kerry2246, 17 Oct 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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