Our stay at the be live experience in Lanzarote was absolutely amazing! Firstly the staff there are incredible and will help you in any way possible. The entertainment staff were also amazing, offering activities to both children and adults throughout the week! A lot of people got involved and loved it. The breakfast and dinner buffet offered a wide range of meals, snacks and drinks to enjoy. The only downside to our experience was when we went to the Italian restaurant on sight, as the food was no where near as good as the buffet standard. The food was bland and the garlic bread was rock solid. Hotel is kept very clean and is situated a 2 minute walk from the beach and nearby shops and restaurants. The only thing I would say is that when we walked through the corridors on the ground floor there was a bin smell that lingered throughout the day. We couldn't smell this from our room but you could often smell it walking to the pool and restaurant.…
Great hotel in an ideal location close to bars, shops, restaurants & the beach. We had a superior room with a sea view - the view was spectacular and the room was huge. Lovely big bathroom too with a nice roomy shower. The beds were great - enough for me to "starfish"!! We were bed & breakfast and the breakfast was great too - all you can eat with a brilliant choice of cereals/cooked stuff/yoghurts/fruit/bread/coffee etc. The staff are really friendly & helpful too. There is also a lift to the upper floors. We went for our 25th anniversary and opened the fridge to find a bottle of cava & some cakes!!! Would definitely go back without hesitation. Only minor niggle is that we were self catering and had to go & get all the cutlery/plates/cups etc. ourselves from the restaurant & take them up to the room - bit odd but again, the staff were so helpful & showed us where everything was so not really a big issue.…
Had a pleasant stay, staff were friendly and I would have to say the hotel and rooms were spotless. Location excellent for everything. Hotel entertainment excellent. Food was excellent. Dining room small and the fact that there were support columns everywhere didn't help Reason for not giving 5, it is my opinion that all inclusive guests were treated maybe a bt more special than non all inclusive guests. I would further add that I would not award 4 star rating, for no other reason other than lack of some facilities one would expect from a a4 star experience.
holiday was amazing,hotel was fab , lovely room lovely view ,clean ,everything was so close, shops,beach, food was amazing , and the sun was hot ,sea view room is very breezy on the balcony ,staff were very helpful on more than one occasion ,great entertainment every night , waiter service on the drinks so no queueing at the bar .our room was in the best location, lift was opposite ,turn left for dining room ,straight on for pool and bar ,turn right to go to beach ,overall it was a fab hotel wouldn't hesitate to return again
Nice hotel lovely staff enjoyed our 10 day stay Good location plenty to do close to beach Bars and restaurants Food a bit of a hit and miss but must time something to eat First time staying in lanzarote
What can I say, last day of our holiday today, the Entertainment team at this hotel is one of the best I have seen. My children 13 and 6 have had the best time with the team. From Pool games, beach games, table tennis, rifle and pistol Shooting (age dependant). The entertainment team ( Daniel and Shirley older age groups including adults, and Rosemary for the younger ones have been absolutely fantastic. Always entertaining. Always there for the kids and the adults, they are brilliant and the life and soul of the party. Thanks guys See you all again soon. Jase and family.
The hotel as a whole was amazing and very good for the money we paid. The holiday was made even better than we thought it would be from the entertainment team. Danny, Shirley and Rosmary were amazing. They were enthusiastic and fun everyday, and their great sense of humour was a lovely bonus. The activities they put on everyday were great and you can tell that they really care about giving the guests and amazing holiday experience!
Lost of English people, rooms been kent clean. Good beds, bathroom is good except the shower , little water. Breakfast en lunch are good. Diner not so good, Meat not baked enough or baked to much. Overal it was a nice hotel
Hotel was a nightmare, not one piece of cutlery, crockery or cooking equipment and I was self catering. When I asked at reception for a plate and a fork I was told by a very rude man to go to the bar ( this was 11pm) he said to go to restaurant but it was closed so due to the attitude we ate out every day and night instead as we were reluctant to ask again. Had to get moved room due to drug taking, partying, shouting and being sick neighbours. This was only achieved after reception telling me to wait for an incident to occur as they couldn’t deal with that until something bad happened, however after me begging and my 69 year old mother crying. Our balcony door was broken and due to the threatening new neighbours I reported this to reception who said they would deal immediately, when we returned back to apartment 3 hours later (they knew our concerns re neighbours by this point) it was not fixed. Loungers caused back pain for 3 days after using for 2 hours. Food and drinks really poor. Air con didn’t work, didn’t bother reporting as staff are useless and we purchased some fans. Did not speak to the manager as his leadership is reflected by his staff so what was the point? Also the rep contacting to me re my concerns on the last day was a total kick in the teeth. I will never use TUI or stay at this hotel again.…
We’ve just come back from a week all inclusive, we had such an amazing holiday and didn’t want to return home! The staff were incredible and very attentive to guests, from the moment we arrived nothing was too much trouble. The entertainment team were amazing and we’re always on the go with different activities during the day and the entertainment in the evening was brilliant! The waiting staff were super in the buffet restaurant and would ask if you wanted a drink the moment you sat down. Definitely value for money, we upgraded to a superior sea view room and was worth the extra just for the view of the beach. The aircon however was very noisy and didn’t work properly as the room was still warm with it on. The cleaners however did an amazing job and we had fresh towels pretty much each day. The food was ok mostly and as a picky eater there was always something to eat. The only issue we had was that on some occasion the meats were undercooked and on one night the pork was still very red/pink. If we hadn’t of checked we could have been very poorly. We really enjoyed our stay and are 100% looking at returning soon!…
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