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24/12/2017 25/12/2017
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    Premium Level at Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez Km. 266,3, 77750, Mexico
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    24/12/2017 25/12/2017
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    Traveller (122)
    Pool & Beach (24)
    Room & Suite (14)
    Overview
    • Excellent64%
    • Very good15%
    • Average9%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “sea turtles” (7 reviews)
    “coco bar” (3 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Shuttle Bus Service
    Babysitting
    All hotel details
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    Write a ReviewReviews (168)
    Traveller rating
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    1 - 5 of 98 reviews

    Reviewed 3 days ago

    Fantastic resort! If you stay in the Palace section you also get access to the Tropical, Colonial, Caribe and Beach sections (all attached to one another). If you stay at any of the other sections you have access to the four, just not the Palace....More

    Thank zoallen
    Reviewed 3 days ago

    We just returned from celebrating my 50th and our vow renewals. Our party coordinator was Gustavo, he truly made our stay glorious. No request was too big, he took care of EVERY single thing we requested for. The restaurant staff were very attentive. If you...More

    Thank Jimmy O
    Reviewed 5 weeks ago via mobile

    We have enjoyed this place for several years now! Within the last few years we upgraded to the Premium Level which entitles you to an exclusive check-in, choice of restaurants each night of your stay and a fabulous junior suite with jacuzzi and view of...More

    Thank smellycat41
    Response from HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya PalaceResponded 3 weeks ago

    Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back...More

    Reviewed 28 October 2017 via mobile

    There is an urgent matter that needs immediate attention. My family has been staying at the Barcelo Maya Palace for the past two weeks from 15 till 28 October (booking #######). We have three rooms booked with premium service. We have been in the premium...More

    1  Thank Alexander S
    Response from HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya PalaceResponded 1 November 2017

    Dear Alexander, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to...More

    Reviewed 22 October 2017 via mobile

    We have been at Bacelo Maya Grand Resort for the last four years and the service and accommodation are AMAZING, since you walk into the main lobby until you last day of stay, they go out of their way to make your vacation memorable. The...More

    Thank Osolano7
    Response from HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya PalaceResponded 29 October 2017

    Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their...More

    Barcelo Maya Palace
    7,585 reviews
    #6 of 17 hotels in Puerto Aventuras
    0.7 km
     
    Barcelo Maya Colonial
    6,188 reviews
    #5 of 17 hotels in Puerto Aventuras
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    Hard Rock Hotel Riviera Maya
    10,276 reviews
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    Occidental at Xcaret Destination
    13,444 reviews
    #71 of 213 hotels in Playa del Carmen
    16.5 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Babysitting
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$362 - US$845 (Based on Average Rates for a Standard Room)
    • Hotel Style
    • #133 Spa Hotel in Riviera Maya
    • #171 On the Beach Hotel in Riviera Maya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with Barcelo and TripOnline SA so you can book your Premium Level at Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya
    • Also Known As
    • Premium Level At Barcelo Maya Palace Mexico/Riviera Maya
    Add Photo Photos
    Traveller (122)
    Pool & Beach (24)
    Room & Suite (14)
    Dining (11)
    Hotel & Grounds (92)
    Bathroom (2)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 395 hotels in Riviera Maya
    Hard Rock Hotel Riviera Maya
    10,276 reviews
    3.43 km away
     
    Barcelo Maya Palace
    7,585 reviews
    .67 km away
     
    Barcelo Maya Colonial
    6,188 reviews
    .68 km away
     
    Nearby Restaurants
    Jessie Gelato
    353 reviews
    1.59 km away
    Cafe Ole
    535 reviews
    1.57 km away
    The Pub
    461 reviews
    1.60 km away
    le bistrot chez dede & lalo
    73 reviews
    1.61 km away
    Nearby Attractions
    Dolphinaris Barcelo
    786 reviews
    .64 km away
    Omni Beach
    154 reviews
    1.45 km away
    Dressel Divers
    423 reviews
    .57 km away
    Dive Aventuras
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    1.55 km away
    Ask a question
    Questions & Answers
    Bomma6
    31 March 2017|
    Answer
    Response from Michelle L | Reviewed this property |
    Kid's water park is included...right next to pool. If you walk to the end of resort (not far) you can take out any non- motorized watercraft - kayaks, catamarans, big-wheeled ocean bikes, get snorkel equipment (although we... More
    0
    Votes
    Grisseth R
    9 March 2017|
    AnswerShow all 2 answers
    Response from HBarcelo-Maya-Palace | Property representative |
    Dear Grisseth, Thank you for contacting us!! In order to well maintain our beautiful Beach and public spaces at the Pool and Beach área we do not provide any Beach Service, however we do have a great Bar named "Coco " where... More
    1
    Vote
    Google Translation
    Pam S
    8 November 2015|
    Answer
    Response from Danna F |
    The Club Premium rooms at the Barcelo Maya Palace Deluxe face the pool or the ocean. The views are amazing! We had an ocean view room the also looked over the pool. We cannot wait to return and will definitely reserve a... More
    0
    Votes
    Room Tips
    "Upgrade to Platinum Level!"
    Read review
    "Ocean fronts gorgeous, but fact is you're not in room much, so unless super special trip, I wouldn't..."
    Read review
    "When booking ask from rooms close to pool. We stayed 8560 and it was a 10 min walk to lobby"
    Read review
    "upgrade to the premium level and you will get a great room, close to the pool and beach"
    Read review
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