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Premium Level at Barcelo Maya Palace

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Traveller (155)
Pool & Beach (24)
Room & Suite (16)
Ratings and reviews
Certificate of Excellence
  • Excellent64%
  • Very good16%
  • Average9%
  • Poor6%
  • Terrible5%
Travellers talk about
“coral grill”(6 reviews)
“sea turtles”(7 reviews)
“coco bar”(3 reviews)
View all reviews
What's included
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
This new hotel, included in Barcelo Maya Palace Deluxe, consists of 144 luxurious and modern rooms. Let yourself be seduced by these rooms designed to offer you an unforgettable stay. In addition, the Club Premium Deluxe guarantees you an endless range of exclusive services such as...
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Location and contact
Carretera Chetumal-Puerto Juarez Km. 266,3, 77750, Mexico
31.8 km to Cozumel Airport
30 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Reviews (194)
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113 results
Traveller rating
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All reviewscoral grillsea turtlescoco barbarcelo resortshacienda buffetmayan mallimmediately called the front deskfrench restaurantrio secretoa la carte restaurantsbrazilian steakhousegreat vacationla haciendatraveling with kidslarge resortpremium alcoholdolphin experience
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1 - 5 of 113 reviews
Reviewed 2 weeks ago via mobile

The entire staff at The Maya was so attentive to every guest's needs. Rooms were great with all the amenities. Food was fresh and fabulous. I would highly recommend this resort for anyone looking to pamper yourself with great food, service and drinks without having...More

Thank Mike J
Reviewed 4 weeks ago via mobile

This is the 3rd time my family and I have visited the Barcelo Maya Palace (My wife and I are 43 and or son is 12). We stayed 15 days and 14 nights. I can’t say enough good things about this place. The food is...More

Thank ryanrchaffin
Reviewed 14 May 2018

The hotel is very nice. We stayed in the Premium Level Jr. Suite. Our room was right on the beach. We had to check in at the Premium Lounge. The front bellmen did not have us on the list which at first freaked me out,...More

2  Thank Kandy4042
Response from HBarcelo-Maya-Palace, Director de Relaciones Públicas at Premium Level at Barcelo Maya PalaceResponded 3 June 2018

Dear Mrs. Kandy, We really appreciate all the time taken to give us feedback. This will assist us to detect improvement areas and be better every day, therefore we like to thank you for all the time taken to write us. On the other hand,...More

Reviewed 26 April 2018 via mobile

French resturant does not disapoint. Drinks, appetizers, entree (surf & turf) dessert (cream brulee) Manager Benito made sure We were taken care of he remembered us frim our last visits. Fernando and Marco gave us excellent, friendly service. Be sure to request them. Can't wait...More

Thank Kathy L
Response from HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya PalaceResponded 3 June 2018

Dear Kathy L, We would like to thank you for taking the time to write us feedback, this is very important for us. We are pleased you had an excellent service at the Brasserie (French Restaurant). Hope to see you soon again! Best Regards, Guest...More

Reviewed 24 April 2018

Premium level was a very nice touch as you have an additional levels of service regular rooms do not. The Concierges were always available with little or no wait. I had read there were some issues with the wait time in the past, but we...More

1  Thank CapKirk007
Response from HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Premium Level at Barcelo Maya PalaceResponded 3 June 2018

Dear Mr. CapKirk007, Thank you very much for time spending at writing us your experience at our hotel. We are more than glad to hear you enjoy our Premium service and staff. We are making our best to provide with an excellent service for Premium...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
US$388 - US$598 (Based on Average Rates for a Standard Room)
Hotel Style
#133 Spa Hotel in Riviera Maya
#172 On the Beach Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$388 - US$598 (Based on Average Rates for a Standard Room)
Hotel Style
#133 Spa Hotel in Riviera Maya
#172 On the Beach Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (155)
Pool & Beach (24)
Room & Suite (16)
Dining (11)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
thughes2015
22 January 2018|
Answer
Response from vanislandgirl79 |
There is no beach service. There are bars at the pools just above the beach where you can pick up drinks to take with you. Never a good idea to have glass bottles of any kind on the beach or around the pool. Plastic only.
0
Votes
Bomma6
31 March 2017|
Answer
Response from Michelle L | Reviewed this property |
Kid's water park is included...right next to pool. If you walk to the end of resort (not far) you can take out any non- motorized watercraft - kayaks, catamarans, big-wheeled ocean bikes, get snorkel equipment (although we... More
0
Votes
Grisseth R
9 March 2017|
AnswerShow all 4 answers
Response from HBarcelo-Maya-Palace | Property representative |
Dear Grisseth, Thank you for contacting us!! In order to well maintain our beautiful Beach and public spaces at the Pool and Beach área we do not provide any Beach Service, however we do have a great Bar named "Coco " where... More
2
Votes
Google Translation
Room Tips
"Oceanfront Premium level did not disappoint."
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"maybe look elsehwere"
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"Upgrade to Platinum Level!"
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"Ocean fronts gorgeous, but fact is you're not in room much, so unless super special trip, I wouldn't..."
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