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Generations Riviera Maya by Karisma

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Traveller (1900)
Room & Suite (613)
Pool & Beach (282)
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Overview
Hotel website
Km 45, Carretera Cancun - Tulum, 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star accommodation
Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,759)
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2,509 results
Traveller rating
1,959
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LanguageEnglish
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1 - 5 of 2,509 reviews
Reviewed 2 days ago

Our room on the fourth floor was excellent! It was always clean and the drinks and snacks were frequently restocked. We especially loved the outdoor shower. I can’t even begin to say enough good things about our butlers (“Candy Man”, Jesus, Vanessa, and Ingrid) who...More

1  Thank Kimberly B
Response from KarismaHotelsResorts, General Manager at Generations Riviera Maya by KarismaResponded yesterday

Dear Kimberly B, Thank you very much for sharing your comments with the entire TripAdvisor community. I am verry Happy to know that you had an unforgettable stay and that you enjoyed the service provided by our staff lived up to your expectations. We hope...More

Reviewed 3 days ago via mobile

Just arrived home from a week in a swim out room and we already miss it! Excellent service, Esther and Ishmael at Chef Market were so sweet and helpful, our two year old loved seeing them every morning. Alejandro at Palms went above and beyond...More

Thank presleyhair
Response from KarismaHotelsResorts, General Manager at Generations Riviera Maya by KarismaResponded 2 days ago

Dear presleyhair Thank you very much for sharing your comments with the entire TripAdvisor community. It is very pleasant to know how much we exceed your expectations with the service and attention provided by each and every one of our staff, who made you feel...More

Reviewed 4 days ago via mobile

Thank you Nick for all your help you where the best, we will definitely be back thanks to You! The butler's that were also quite helpful were Esau and Veto, thanks you guys. The girls at the eko kids Ceidy, Fabiola, Miriam and Noemi did...More

Thank Joseph B
Response from KarismaHotelsResorts, General Manager at Generations Riviera Maya by KarismaResponded 2 days ago

Dear Joseph B Thank you for highlighting the great quality; I am sure that your comments will be of great motivation for everyone as they are for me. We look forward to your next visit. Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma

Reviewed 4 days ago via mobile

Phenomal place, food and drinks are the bomb and especially the service with the Man Nick our butler, he was so helpfull and kind we love you Nick! The other butlers Esau, Beto and Andres were also great. The girls at the kids club Ceidy,...More

Thank Erin L
Response from KarismaHotelsResorts, General Manager at Generations Riviera Maya by KarismaResponded 2 days ago

Dear Erin L I am very happy to know that since your arrival you felt like everything was about you. I truly hope we were able to create an unforgettable experience. Best Regards, Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma

Reviewed 5 days ago via mobile

We had a fantastic with all our families and friends in total we where twenty four people and the BBQ Smores Party Nick organized for us on the beach was amazing! Beto, Esau, Juan Diego, Paco and Israel are good too. The nannies did a...More

Thank David H
Response from KarismaHotelsResorts, General Manager at Generations Riviera Maya by KarismaResponded 5 days ago

Dear David H It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. I am sure your comments will be a very nice motivation for our staff. Looking forward to welcome you back...More

View more reviews
About
Description
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation More that fosters togetherness. This 162 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Beachfront
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
Luxury
,
Onsen
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
Luxury
,
Onsen
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
162
Price range
US$291 - US$1,191 (Based on Average Rates for a Standard Room)
Also Known As
Generations Riviera Maya By Karisma Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Photos
Traveller (1,900)
Room & Suite (613)
Pool & Beach (282)
Dining (269)
Family and Play Areas (27)
Amenities (14)
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Questions & Answers
Ask a question
Garth H
11 October 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi Garth, I would kindly like to inform you that there's a pull out sofa bed in suite for children to sleep and this area is divided by a modern sliding door from the main bedroom area. Additionally, those suites are 67m2... More
0
Votes
Francis M
17 September 2018|
Answer
Response from Steve B | Reviewed this property |
Your best off finding a shuttle. Cabs at hotel are PRICEY
1
Vote
jitzy80
8 September 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi jitzy80, there's np Mexican restaurant, but everyday we serve mexican food in Palms restaurant and Chefs Market as well. There's always something delicious happening from fish market to burritos, tacos, or ceviches... More
0
Votes
Room Tips
"Fourth floor may not have a swim out, but it had the best views! Our one bedroom unit had an outdoor shower..."
kimberlybE4471AE
2 days ago
Read review
"get the swim out unless you have small kids who can't swim. you'll be worried to death"
staceyc429
6 days ago
Read review
"swim ups are the best!"
TMcKenna137
1 week ago
Read review
"One tip I have is to find a way to remove the strong mildew odor from our room. "
Teak_Mirosse
1 week ago
Read review
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