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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,853 Reviews from our TripAdvisor Community

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Showing 3,684: English reviews
Kansas City, Missouri
Reviewed yesterday NEW

We were so excited to try one of the El Dorado resorts for something different but were quickly let down. Our flight and transportation were great. We arrived to the resort around 2. We checked in but our room was not yet ready. We understood and went to grab some lunch. We returned and were told it would be around...

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2Thank golfprosprincess
Kent, United Kingdom
Reviewed yesterday NEW

Just returned from a 2 week stay at the Eldorado Casitas, what can I say, it was everything I had imagined and more. The rooms were amazing, the service was first class. Food to die for and the choice of restaurants was - WELL if you couldn't find anythng you liked you would have been hard to please( our favourite...

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1Thank Ruth H
Reviewed 2 days ago NEWvia mobile

This is our first trip to El Dorado Casitas Royale but it won't be our last. The service has been excellent, especially by Israel our Beach Butler. He's attentive, super nice & a joy to be around. Great job!

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1Thank Chandler D
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Chandler D, Thank you very much for your recent visit and lovely comments on TripAdvisor. I am sure your comments will be a very nice motivation for our staff specially for Israel to keep working for all future travelers when trying our destination. Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma....

Windhoek, Namibia
Reviewed 2 days ago NEW

5 star Lodge! Absolutely amazing sea view from each room, each room has its own private swimming pool. great service, outdoor shower very nice, they make your rooms twice a day and also have free room service and own jacquizy in your room. GREAT GREAT GREAT!!! Nice to take friends with, and adult only resort.

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Thank lovestraveling2017
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear lovestraveling2017, Thank you very much for your recent visit and lovely comments on TripAdvisor. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. Looking forward to welcoming you back pretty soon. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Wales, UK
Reviewed 2 days ago NEW

We have just returned home having spent 11 nights at El Dorado Casitas Royale. We were returning for a second time having previously visited in 2014. We do not often take all inclusive holidays but the relaxed atmosphere and overall quality at this resort drew us back. The rooms are spacious and well furnished, this time we stayed in a...

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Thank RLML
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear RLML, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. It will be a pleasure to extend your compliments to our staff, specially to Cesar and Juan. We are sure it will be a really...

Marlboro, New Jersey
Reviewed 3 days ago NEW

My wife and I were really impressed with the entire resort. Before I get into all of the specifics, let me be clear: it's worth it to upgrade to the Casitas! The room was very spacious and the outdoor shower was amazing (I never used the indoor shower). What stands out is everyone that works at the resort is very...

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1Thank tyreljensen
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear tyreljensen, Thank you for your wonderful review of your recent stay here at El Dorado Casitas Royale. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. I...

Ventura County
Reviewed 3 days ago NEW

This resort is definitely worth your time and worth your consideration. I didn't give it a 5 star rating for one main reason- the beach at this resort although swimmable - is not very inviting. The current comes in strong as do the waves and there are a lot of cement blocks in the water to help break the waves...

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1Thank TravelinMom2012
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear TravelinMom2012, We heartily appreciate that you have taken the time to write such a nice a review about our resort El Dorado Casita Royale, a Spa Resort by Karisma. Truly, we cannot thank you enough for choosing to spend your vactions at our resort, I am so happy to hear that your experience was in line with our...

Windsor, Colorado
Reviewed 4 days ago NEW

We just got back back from El Dorado Casitas and it was the time of our life! Everything was complete perfection! We planned to do some excursions and such but after a couple days there, my husband and I decided not to leave the resort at all! Part of that reason being Cesar in section 31. Our beach butler Cesar...

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Thank AdeleRN14
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear AdeleRN14, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in...

Urbandale, Iowa
Reviewed 4 days ago NEWvia mobile

My wife and I along with another couple visited mid January 2017 and had a fantastic vacation! Everything from check in to check out was smooth sailing. The casitas were beautiful and very spacious. The outdoor shower was my favorite part of the room. My wife thinks I'm an idiot for being excited about an outdoor shower but it was...

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Thank proudestmonkey16
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear proudestmonkey16, Thank you for your wonderful review of your recent stay here at El Dorado Casitas Royale. It will be a pleasure to extend your compliments to our staff, specially to Miguel and Cesar. We are sure it will be a really nice way to encourage them to keep on being themselves. We are looking forward to welcome...

Reviewed 4 days ago NEWvia mobile

This was our second visit to the Casitas and we brought friends this time. Couldn't have asked for a better time. The food, scenery and service were all top notch. Spent our entire stay around pool 26 with Guillermo and Orvellin as our Beach Butler and Bartender for the week and they were amazing. Made the stay that much more...

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Thank Scott M
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Scott M, Thank you very much for your recent visit and lovely comments on TripAdvisor. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations. Be Certain...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: €478 - €1,810 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
El Dorado Casitas Royale, By Karisma Mexico/Riviera Maya
Hotel Style:
#13 Spa Hotel in Riviera Maya
#14 Luxury Hotel in Riviera Maya
#20 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Block 29 is very quiet”
 of 5 bubbles 495ruthh, 18 Feb 2017 | Read review
“best views, great swimming pools, twice a day room cleaning, higher floors lots of steps”
 of 5 bubbles lovestraveling2017, 17 Feb 2017 | Read review
“External Stairs to First Floor Rooms could be challenging for visitors with mobility issues”
 of 5 bubbles RLML, 17 Feb 2017 | Read review
“Infinity Pool Casita Suite- second floor has best views and privacy but first floor has direct access to the main pool and pool bar.”
 of 5 bubbles TravelinMom2012, 16 Feb 2017 | Read review
“The closer you get to the far end of the resort the quieter and more relaxed it seems to be.”
 of 5 bubbles deborahpP9697DM, 14 Feb 2017 | Read review
5 of 5