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El Dorado Casitas Royale, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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El Dorado Casitas Royale, by Karisma
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4,495 Reviews from our TripAdvisor Community

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Showing 4,300: English reviews
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seattle, Wa
Reviewed 2 days ago NEW

We stayed in the swim-up casitas for a week. The room was spacious and beautiful with a tub, outdoor shower and stocked daily mini-bar. The shuttle station was nearby and we used it to go to the other side of the resort where the main breakfast (large selection, delicious papaya) and nightly entertainment was. The shuttle drivers were speedy and...

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Thank emtoothfxr
Denver, Colorado
Reviewed 2 days ago NEW

Spent a very relaxing few days at the Casitas! It was clean, very friendly staff, and good food! Woke each morning and took yoga with Mariel, listening to waves crashing was so relaxing. Spent most of the day at our pool, Jovany Roasa Flores was a wonderful barman. He was attentive, knowledgeable and met every need we had! Our beach...

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Thank Aliza E
Reviewed 2 days ago NEW

This was the cleanest, most beautiful resort wit the kindest and most accommodating staff. The Gourmet food was amazingly delicious and fresh. We will definitely be booking our next trip to return here!

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Thank cathysands11
Reviewed 3 days ago NEW

The resort is stunning. The beach was very disappointing due to the coral. The staff was unbelievably friendly. The restaurants were first class. Spent 7 days and still didn't get around to seeing the ehe resort. So many fun opportunities to join everyday.

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Thank brendacW3059NG
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear brendacW3059NG, Thank you for your review, detailing your experiences from your stay with us. We have a beach project in process: the artificial reef is a very ambitious project but once it is finished it will become the largest artificial reef in the world and we will have an excellent beach. It will be a pleasure to extend...

Saint Louis, Missouri
Reviewed 3 days ago NEW

The resort is starting to look a little tired and as it continues to grow, the transportation within the resort has not kept up. We had to wait for over 30 minutes on night and then walked all the way home without seeing a single cart. This is really not acceptable, as I was with my 87 year old mother....

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1Thank Migdr
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear Migdr First of all I want to thank you for the time taken sharing your feedback with us at Trip Advisor about your recent stay at our hotel. I am disheartened to read about the inconvenience experienced due to the shuttle; we do our utmost to accommodate any guests that wished to be transported to a specific area; I...

Nottinghamshire, United Kingdom
Reviewed 3 days ago NEW

Having just returned today from a fantastic holiday. The staff and the cleanliness is excellent. The pool and bar service was great. The only criticism we have, and it is the only one, is could there please be more lighting in the rooms and some of the restaurants (especially the Asian one). The service from Luis and Tristan was excellent,...

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Thank 2aprilcottage
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear 2aprilcottage, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination....

Denver, Colorado
Reviewed 3 days ago NEW

Great property with a variety of restaurants, pools, activities to keep everyone happy. We have stayed in many of the various levels of accommodations and the Casitas are worth the extra money. I would suggest a second floor casita as you get more privacy. The staff is wonderful and always available to answer questions. Our only problem was the large...

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Thank Nicole H
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Nicole H, Thank you for taking the time out of your day to write such a nice review from our property. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. We are sure your description of our site´s atmosphere will be a great help for...

San Diego
Reviewed 4 days ago NEW

Compared with other Riviera Maya resorts, El Dorado Royale doesn't have a flashy big entry way. On the contrary, it's a rather nondescript entrance to the resort yet once you arrive at the lobby you are quickly awed. As honeymooners, and I'm sure any other type of guest, we were greeted by a warm and hospitable bell man who gave...

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Thank Krissia M
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Krissia M, Thank you for your review, detailing your experiences from your stay with us. We heartily appreciate that you have taken the time to write a review about our resort El Dorado Casitas Royale, a Spa Resort by Karisma. I am happy to hear that your experience with our resort was in line with our reputation for...

Reviewed 6 days ago NEW

Beach butler at casitas Jorge Sanches on section 30 was doing two areas at once. His attention to detail and professional,and friendly attitude was fabulous. The restaurants were awsume.The casitas are worth any price. The con

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Thank 897manuel
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear 897manuel, Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. I am happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive concept. Looking forward to receive...

Chicago, IL
Reviewed 6 days ago NEW

We have been to about 8 all-inclusives in various parts of Mexico and the DR, including 2 other adults-only. This resort by far out shined all others. We stayed in November 2016 (I am a little late on the review) for our 10-year anniversary and given the amazing experience, I still felt compelled to write a review. The food at...

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2Thank newmchugh
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear newmchugh, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. We are...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: €410 - €1,826 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
El Dorado Casitas Royale, By Karisma Mexico/Riviera Maya
Hotel Style:
#17 Spa Hotel in Riviera Maya
#19 Luxury Hotel in Riviera Maya
#25 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up Casitas”
  • Just walk out and step into the pool!
emtoothfxr, 28 May 2017 | Read review
“Please could we have more lighting. It is impossible to read even when it is daylight.”
2aprilcottage, 27 May 2017 | Read review
“Section 31 is awesome. Quiet..with its own bar and lunch spot "Los Olas"”
650guyc, 24 May 2017 | Read review
“Stay in a Casita!!”
855krystalm, 24 May 2017 | Read review
“We would recommend investing in staying in a Casita. It is much more tranquil and relaxing on this side of the El Dorado resort.”
E7882MQheidiw, 23 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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