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El Dorado Casitas Royale, by Karisma

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Traveller (5578)
Room & Suite (1361)
Pool & Beach (893)
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Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“beach butler”(674 reviews)
“outdoor shower”(602 reviews)
“casitas section”(385 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,532)
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All reviewsbeach butleroutdoor showercasitas sectionhealth barpersonal conciergesanta fe grillour honeymoonbellini barbeach bum vacationscandlelight dinner on the beachwine pairingroom servicegourmet inclusiveartificial reefcasita suitepool bartenderbeach beds
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1 - 5 of 5,300 reviews
Reviewed today

We were presidential suite on 2nd floor with our own pool on our balcony. Main pool for our section was wonderful and beach cabanas were so comfortable and our pool butler Ivan was excellent, always checking to see if we needed drinks and brought snacks,...More

Thank cabrasscab
Reviewed today

Very relaxing resort. If you are looking to just sneak away without having a lot of noise then this is the place. They have some activities at the main pool but if you want to keep to yourself or hangout by your area pool then...More

Review collected in partnership with this hotel
Thank joshflyinga
Reviewed today

Went on vacation with friends for a week. We stayed in an upper level Casitas no pool. The staff was amazing and very friendly. Our Concierge Alejandro and Toledo were very helpful and professional. The resort was very clean with outstanding and well kept grounds....More

Thank David P
Reviewed yesterday

The beach was beautiful. The service staff was excellent, especially Felix at Caribbean Grill and Eli/Manuel/Armondo on the beach. But the kitchen wasn't cleaned every day and there were few glasses and no silverware to use. The maid left cleaning supplies in the room twice....More

1  Thank Martin G
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded today

Dear Martin G Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma...More

Reviewed yesterday

Amazing Resort in Cancun Mexico. From the moment we arrived we were treated like royalty. Everyone was so nice and friendly to us. The grounds are beautiful and our suite in the Casitas area was very nice. We had a swim up suite and that...More

Review collected in partnership with this hotel
1  Thank Fred B
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded today

Dear Fred B Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$398 - US$1,176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Spa Hotel in Riviera Maya
#20 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$398 - US$1,176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Spa Hotel in Riviera Maya
#20 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (5578)
Room & Suite (1361)
Pool & Beach (893)
Dining (466)
Business Centre & Event Rooms (16)
Family and Play Areas (10)
Questions & Answers
Ask a question
TWPaul
23 April 2018|
Answer
Response from JelenaKarisma | Property representative |
Hello TWPaul, you can email hotel at: guestservice1@eloradoroyale . com . mx or reseldr@eldoradoroyale . com . mx Best regards!
0
Votes
Drew S
21 April 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi Drew S, it comes with an additional charge and you need to book it in advance. Your concierge will help you with that, or you can check Lomas Travel website for more details and prices. Best regards!
1
Vote
Robert N
8 April 2018|
AnswerShow all 3 answers
Response from Lori B | Reviewed this property |
One nice thing about having a ground floor casita is that it is very easy to run back in the room to use the restroom. Each group of casitas has its own pool/swim up bar but there aren't any public facilities.
1
Vote
Room Tips
"Stay in the lower level if you don't like stairs"
Read review
"The first room we saw was awful. Ask for another room if the amenities don't work."
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"Casitas Swim up suite."
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"More dresser drawers to store clothing items."
Read review
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