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Sheraton Huzhou Hot Spring Resort

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#2 of 159 Hotels in Huzhou
Certificate of Excellence
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Sheraton Huzhou Hot Spring Resort
Sheraton Huzhou Hot Spring Resort
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86 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Vancouver, Canada
Reviewed 4 weeks ago via mobile

Sure enough, the hotel and rooms themselves are nice. Like the other reviews mentioned, the service has room for improvement. No mention of my SPG status was mentioned at check-in. During reservation, I mentioned it's the anniversary of me and my girlfriend - but zero effort was made to improve our stay. The rooms themselves, although nice, are lacking in...

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Helpful?
Thank alexgxz
Sheraton_Huzhou, Online Executive at Sheraton Huzhou Hot Spring Resort, responded to this review

Dear Guest, First of all, thank you for your detailed comments. It’s really a pity that you are not satisfied with our hotel. Please do believe that we will do our best to promote our maintenance and service. Thank you again and look forward your next stay in the near future sincerely and witness our progress.

Singapore, Singapore
Reviewed 5 January 2017

This is the most iconic and luxurious Sheraton hotel I have ever stayed. Located at the scenic Tai Hu (Tai Lake), the hotel sits right next to the lake. One of the arc tower is in the lake, the other on land. When you see the exterior of the hotel, you would know that it is a luxurious hotel. True...

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Helpful?
Thank Sky_Traveller2000
Sheraton_Huzhou, Online Executive at Sheraton Huzhou Hot Spring Resort, responded to this review

Dear Guest, Thank you very much for your very positive observations that you have shared and for choosing Sheraton Huzhou Hot Spring Resort. We appreciating the positive experience that you have shared, thank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.

Chicago
Reviewed 18 November 2016

It really was a trip of a life time my daughter took me there last month for my birthday the hotel was fabulous ,the food was great the rooms were some of the best the tub is huge ,love the hospitally located near train can't wait to go back

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Helpful?
Thank Marie C
Heidelberg
Reviewed 19 October 2016 via mobile

I was at the Sheraton for a meeting and had a very nice room on one of the upper floors. The room was clean and luxurious, no complaints, and stuffed with a lot of technical gadgets, which all worked. The staff was friendly and helpful, also the Spa was nice. Complaints: the wifi in the room was at very low...

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Helpful?
Thank spidermax
Singapore
Reviewed 2 August 2016

It was late winter in March of 2016. Beautiful place is just not enough. The rooms were well catered for a weary traveller who needed just to " plop" in and rest. The views at night were fascinating. In the day it was like looking at a "crossing path" to a more wonderous horizon. Great, relaxing place and views. Services...

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Helpful?
Thank VKUEHse
Sheraton_Huzhou, 在线协调员 at Sheraton Huzhou Hot Spring Resort, responded to this review

Dear Thank you very much for your supports and kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Our dedicated teams are at the service of our guests to ensure they have a wonderful and memorable stay at the “Ring of Happiness”. We look forward to welcome you and your...

Reviewed 1 August 2016

I stayed in the Sheraton Huzhou Hot Spring Resort as part of my 2 week trip through China. We were drawn to the hotel by its impressive exterior architecture. However, upon arrival we were surprised to see how kitsch this hotel really is. The lobby is genuinely huge and filled with thousands of glittery chandeliers as well as a huge...

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5Thank Anthony G
Sheraton_Huzhou, 在线协调员 at Sheraton Huzhou Hot Spring Resort, responded to this review

Dear, First of all, thank you for your detailed comments. It’s really a pity that you are not satisfied with our hotel. Please do believe that we will do our best to promote our maintenance and service. Our Resort has become a real architectural icon – putting the city of Huzhou on the map with its unique design by Ma...

Ringgold, Georgia
Reviewed 31 July 2016 via mobile

On a recent business trip, I was drawn to this hotel because of the incredible architecture - it is oval-shaped with open space in the middle. When it is dark, a synchronized LED light sequence blankets the outside of the building that provides a visual that is stunning. During the day, however, it is very apparent that the building is...

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Helpful?
3Thank Grantthetraveler
Sheraton_Huzhou, 在线协调员 at Sheraton Huzhou Hot Spring Resort, responded to this review

Dear Guest, Thank you for your helpful comments and suggestion. Actually, hotel will clean the building once half a year which is really a huge project. And please do believe we will do our best to perfect the resort, providing every guest a comfortable stay experience. Thank you again and look forward your next stay in the near future sincerely...

Shaoxing, China
Reviewed 29 July 2016

smelly lake.. but staff was polite... breakfast manager mr peter was very helpful and polite ... over all a very nice hotel..but very deserted surrounding areas,,.. nothing much to do around there. outdoor pool was very bad, as the stink from the lake was coming all the way there.. was pretty deserted there.. but the indoor pool was fun and...

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1Thank BAJAJ77
Guayaquil, Ecuador
Reviewed 28 June 2016

From the decoration in the lobby to the way you arrive to your room through an underground passage and then take an elevator, staying at this hotel its literally a dream come true. The room was amazing in every way: The bed was extremely comfortable, a huge bathroom with tv, shower and hot tub, all the lights, curtains and tv...

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1Thank mafertap86
Shanghai, China
Reviewed 6 May 2016 via mobile

Let's start with the positives which are the majority. It's a beautiful hotel by all standards service is great the room was nice but not planned very well. The bed was very comfortable the shower was good but not great. The breakfast had fresh carrot juice and fresh watermelon juice which was great due to dietary restrictions. The room is...

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Helpful?
5Thank Mashgiach

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Sheraton Huzhou Hot Spring Resort is located on the southern banks of the famed Taihu Lake in Huzhou, Zhejiang Province, China. The ring-shaped architecture of the resort's main building arches dramatically over the water, creating an iconic impression on the landscape. Huzhou's first internationally branded resort features 318 luxuriously furnished guestrooms and villas, China's largest and most sophisticated hot spring spa with 26 indoor hot spring pools, an array of local and international dining facilities, its own wedding island and a private beach. ... more   less 

Additional Information about Sheraton Huzhou Hot Spring Resort

Address: No.5858 Taihu Road, Huzhou 313000, China
Region: China > Zhejiang > Huzhou
Price Range: €224 - €303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Huzhou Hot Spring Resort 4.5*
Number of rooms: 319
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Huzhou Hot Spring Resort staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Huzhou Hot Spring Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the lake.”
 of 5 bubbles Sky_Traveller2000, 4 Jan 2017 | Read review
“Language a problem take picture everywhere you go on train ,you can get help by showing the writing”
 of 5 bubbles mariecZ3653UV, 17 Nov 2016 | Read review
“Make sure your room has lake view.”
 of 5 bubbles anthonyg686, 1 Aug 2016 | Read review
“lake view is good.. but don't go in the hot season.. smelly lake”
  • Good view
  • Good view
  • Good view
 of 5 bubbles BAJAJ77, 29 Jul 2016 | Read review
“Double deluxe room”
 of 5 bubbles mafertap86, 27 Jun 2016 | Read review
5 of 5