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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Sanctuary Cove Resort
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Showing 1,048: English reviews
Adelaide, Australia
Reviewed 9 February 2016

Stay was for business and was fantastic. All first class amenities. Room was generous with everything you need ,quiet for sleeping, air conditioned, fridge, safe, generous bathroom with everything. The resort caters for everything you will need for a vacation or business the food is sensational, staff friendly and accomodating. Very hard to find fault. I would highly recomend

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Helpful?
1Thank meandpam
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear meandpam, Thank you for taking the time to share your thoughts following your recent stay with us, we appreciate the feedback! Delighted that despite being with us for business you had the opportunity to enjoy our fabulous facilities. We hope to have the pleasure of welcoming you back again for a longer stay! Kindest regards, Monique

Reviewed 5 February 2016 via mobile

Very spread out grounds with poor signage. Stairs make access difficult. Attention to detail lacking (eg no shampoo, only conditioner). Furniture in room a hitch porch of styles (solid teak bed and cane chairs). But! Common areas (eg grand house and woodshed/grange conference centres) gorgeous. Common furniture lovely and with character. Grounds beautiful.

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Helpful?
Thank Matt B
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Matt B, Thank you for sharing your thoughts following your recent stay with us, we appreciate the feedback. Please accept my apology that certain aspects of your stay did not meet expectation. Wishing you all the best. Monique

Gold Coast, Australia
Reviewed 1 February 2016 via mobile

My wife and I stayed in a King Garden View room for one evening along with a number of other couples as part of a friends get together. The resort is still in good condition, rooms large and well appointed and the service generally good ( but not great). It served its purpose well as a rendezvous and a base...

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Helpful?
Thank ijballo
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear ijballo, Thank you for choosing to stay with us for your friends get together and then sharing your thoughts, we appreciate the feedback. With regards to WiFi, it is complimentary for our IHG Rewards Club members, our loyalty program which is free to join. I do apologise this was not bought to your attention on check-in. We hope to...

Gold Coast, Australia
Reviewed 31 January 2016

We took the family to the Intercontinental (ex Hyatt) at Sanctuary Cove, Grandparents, Mum & Dad and grandchildren. The place is much the same as it has been for the last 10 years even with a change of ownership and cant be beaten for offering a lovely peaceful place to stay for all ages. With Sanctuary Cove just a short...

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1Thank BUB004
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear BUB004, Thank you for choosing to stay with us again with your family, as appreciate your loyalty. I agree that our magnificent lagoon pool and stunning gardens certainly provide the perfect backdrop for a relaxing stay. Please accept my sincerest apology that you were not made aware of Cove Cave opening hours. Fireplace is open 7 nights per week...

Brisbane, Australia
Reviewed 31 January 2016

We've just returned from our third stay at this hotel and we completely love it. It's difficult to decide what we liked most - but it was possibly that the wonderful service, size of the grounds, and beautiful landscaping all contributed to a sense of tranquility that made it feel like we'd had a holiday rather than just a weekend...

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Helpful?
Thank Catherine W
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Catherine W, Thank you for choosing to stay with us again, we appreciate your loyalty! We were delighted to read that you had such a great weekend with us. Our pool bean bags are certainly very popular. Perfect for a lazy float about! We shall look forward with pleasure till your next visit. Best wishes, Monique

Brisbane, Australia
Reviewed 29 January 2016 via mobile

overall I think we had a good stay but I think I'll try and list the positives & negatives to be fair The lagoon is really lovely to relax by. The lagoon sand needs cleaning more regularly for rubbish. I even found a cigarette butt in there. The hotel has a grand feel. The furnishings really need updating. Everything looks...

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Helpful?
Thank SweetEating
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear SweetEating, Thank you for taking the time to share your thoughts following your recent stay with us, we do appreciate the feedback. I have shared your candid comments with my leadership team for their follow-up and ongoing training with team members. We hope to have the pleasure of welcoming you back for more of a ''wow'' stay! Warmest regards,...

Massachusetts
Reviewed 27 January 2016 via mobile

This is our third time to the Gold Coast but first time at the intercontinental, with the last two times at Crown and Marriott respectively. Our stay at the intercontinental was so good that it has earned our loyalty. Here's a list of what we liked and didn't like about the place. 1. Lagoon! The top of my list has...

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Thank Sxabby
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Sxabby What can I say but thank you for the lovely review! I am thrilled that the entire family had a wonderful stay and that you have listed all of the of your TOP 6 favourite things. And yes what a shame you didn't stay the 4 nights. Not to worry though there is always next time, and I...

Brisbane
Reviewed 26 January 2016

The hotel deserves a good review We went a year ago at New Year and it was so busy service was really awful. Happy to say huge turnaround this NY & we were treated so well for NY Quiet nice to relax and eat in Club package: high tea, canapés, buffet breakfast beautiful ..went home much heavier!Need car to get...

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Helpful?
Thank Clover M
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Clover M I am very happy to hear that you second stay with us was more enjoyable than the previous. I thank you for your kind review and do hope that you really enjoyed all that we put on over the New Year period. Also glad to hear that you enjoyed Club InterContinental. I look forward to welcoming you...

INVERELL
Reviewed 24 January 2016

Stayed for 5 nights in January 2016. All the staff were exceptional and they, above all else, made our holiday. The lagoon pool was magnificent, the grounds were well-kept and the room was comfortable. Breakfast was delicious, with a vast selection on offer. We found the bed ultra comfortable and the room quiet. The bathroom had a great shower. We...

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Helpful?
Thank HonestCountryCouple
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear HonestCountryCouple, Thank you for taking the time to review you stay at our lovely resort. I am so glad that you had a relaxing time. Thank you also for your feedback on Johanna and we agree that she is a fabulous asset to the hotel! Please do come back and visit us again soon. Many thanks, Jayme C Director...

Sydney, Australia
Reviewed 22 January 2016

Grand old hotel in classic IHG style. It has been well maintained. Beautiful gardens, pools and facilities with numerous lovely restaurants on the water front around the hotel. Staff could not do enough, seemed to genuinely enjoy working there and made it really pleasant from check I to check out right across the board. The "fireplace" restaurant is superb fine...

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Helpful?
Thank Matt G
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Matt G, Thank you so much for your review of our resort and I am glad to hear that you had a lovely holiday with your family. Thank you for your comments for our Food and beverage offering for our review. Thank you also for your lovely comments on our team, we take great pride in offering great service...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: €122 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
12 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms and costs depend on chosen package variety of options available to suit every occasion.”
 of 5 bubbles belindam631, 14 Mar 2017 | Read review
“Ask for room on first level, mosquitos were a bit of a problem on garden level”
 of 5 bubbles merrilyne2015, 13 Mar 2017 | Read review
“More privacy on the outer wings”
 of 5 bubbles SmileyTrax, 6 Feb 2017 | Read review
“Stay somewhere else _ Sheraton Mirage on Gold Coast better.”
 of 5 bubbles bryceclubb, 31 Jan 2017 | Read review
“Ground floor rooms looking to pool are nice.”
 of 5 bubbles lunical, 28 Jan 2017 | Read review
5 of 5