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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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1,049 Reviews from our TripAdvisor Community

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Showing 1,017: English reviews
Perth, Australia
Reviewed 20 January 2016 via mobile

Stay here, get pampered, relax, be busy, eat local, enjoy life, swim, gym, bike, walk, boat, its all here. Rooms are spotless, service is excellent. Only negative is the food is lacking in some quality and the kids activities have been stopped !!

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Helpful?
Thank Junior_Tracker
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Junior_Tracker Thank you for your review it seems that we certainly kept you busy. Our kids activity programs only run through key school holiday periods and so during your stay the activity program may have finished. We do however offer our InterContinental Planet Trekkers kids club all year round. I appreciate your comments regarding the food and will pass...

Reviewed 19 January 2016

We stayed with our two children the week between Christmas and New Year. Things were bad from the moment we arrived on Friday evening. We went to the Cove Cafe for dinner (one of the on-site dining options), and despite the fact that there were only two other tables occupied in the restaurant, we sat for an hour after ordering...

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Helpful?
3Thank BiniBuckets
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear BiniBuckets, Thank you for taking the time to review the resort. I apologise that the service you experienced was not up to your expectation. We appreciate the feedback and will review with our management team to continually improve processes. With your comments on Kids Club - we have a fully supervised Kids Club and Babysitting services at an additional...

Reviewed 19 January 2016 via mobile

Stayed here during a our annual conference, well appointed rooms although they will need to be updated in the next few years. I was however a bit disappointed by service from staff in the conference and food and beverage outlets. They seemed overwhelmed when busy and as a result service standards slipped, this could easily be address by appropriate staff...

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Helpful?
Thank OZHasie
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear OZHasie, Thank you for your review of the resort. My apologies that the service you received during your recent conference did not meet expectation. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so...

Sydney, New South Wales, Australia
Reviewed 18 January 2016

As an IHG member and having stayed at Intercontinentals around Australia, this particular Intercontinental, whilst a great venue, surrounds, bulldings etc. The staff let it down. Service was intermittent, reception was rarely manned and there were a lot staff hanging around the front door chatting to each other, but not asking if anyone needed assistance. The Club was too small...

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Helpful?
3Thank Philippa S
Reviewed 18 January 2016

This Resort has a great relaxed feeling and enjoyable amenities. I stopped short of rating it as a 5 due to the out dated rooms which need an overhaul. If you want a relaxing environment where you can do as much or as little as you want this resort fits the bill. With an outdoor spa, pool and large lagoon...

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Helpful?
Thank Michael C
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Michael C Thrilled that you enjoyed your time with us and was able to kick back and relax as you mentioned. I look forward to seeing you on your return. Warm Regards Erin

Reviewed 17 January 2016 via mobile

I've been here for a business meeting and I stayed for 5 nights. Very nice location in a natural environment. When a woke up a saw two kangaroos just out of my balcony, wonderful. There are two pools one with a artificial beach front. That one should have more cleaning and maintenance. Breakfast was really good and complete. My room...

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Helpful?
Thank Checo13
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Checo13 What a wonderful opportunity you had to stay 5 nights on business. Thank you for your review and you lovely comments about the resort, staff and culinary delights on offer. I do hope we have the opportunity to welcome you back for a little relaxation in the future. Warm Regards Erin

Sydney, Australia
Reviewed 16 January 2016

The hotel has all you need for a relaxing weekend or a golf weekend away. The rooms are spread out over the resort and getting a bit old and worn, but not too bad. It has a large lagoon pool and also your normal pool. It does seem to cater for a lot of corporate functions and not so many...

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Helpful?
Thank Dan W
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Dan W Many thanks for your review of the resort, glad to hear you enjoyed your stay and the amazing Cove Cafe buffet breakfast. I hope I have the opportunity to welcome you back in the near future. Warm Regards Erin

Melbourne, Victoria, Australia
Reviewed 14 January 2016 via mobile

We stayed at the resort for 3 days on our way home . We were given a club room because of my IHG membership. Room was great , bed ( sleigh ) was comfortable, lots of room . Bathroom was clean and bright , shower had fantastic power . Reception was ok , was not given all the correct information...

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Helpful?
1Thank Johnathon W
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Johnathon W Thanks so much for the review of the resort, and also pointing out key elements of your stay that possibly did not meet your expectations however these have been noted for departmental managers, so thank you for this feedback. Glad to hear that it was a great family stay! I look forward to welcoming you back in...

Sydney, Australia
Reviewed 14 January 2016

Just returned from a weekend at ICSC and very impressed. Booked 4 rooms extended family group. Excellent Ambassador and Dining Rewards recognition. Late check-out very helpful and upgrades to Pool View great too-all our rooms were close For evening meals ate at the buffet and the Fireplace-both great though Fireplace a particular treat. Breakfast extensive buffet with friendly staff Resort...

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Helpful?
Thank bexandy
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear bexandy I am pleased to hear that your extended family and birthday stay was a wonderful one. Thank you for the review and kind words regarding our culinary offerings and our housekeeping staff. I hope I have the opportunity to welcome you all back again in the near future. Warm Regards Erin

Gerringong, Australia
Reviewed 11 January 2016

I have been staying at Intercontinental properties for several years now and have built up an expectation of what staying the different styles of properties will be like. We had booked three rooms, one of which was a Homestead Suite. When I first made a reservation four months prior, it was the fully flexible rate but found that my credit...

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Helpful?
Thank Ogsplash
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Ogsplash Thank you for your review of the resort and I would like to apologise for not meeting your expectations during your stay at InterContinental Sanctuary Cove Resort. Please know that I have noted all your comments around service and the resort itself to pass over to management. I do thank you for taking the time to review and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: €111 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
7 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a quiet room face the golf course.”
 of 5 bubbles RafaelD950, 16 Jan 2017 | Read review
“we had a pool view room which made it a very quick walk to the pool, bar and breakfast restaurant”
 of 5 bubbles Michaw84, 9 Jan 2017 | Read review
“Splurge on a room with a view of the lagoon pool - stunning!”
 of 5 bubbles 380nikij, 8 Jan 2017 | Read review
“If you want a good view go for top floor pool or lagoon but you will have to hike up the stairs. Keeps you fit between meals.”
 of 5 bubbles 332VickiS, 27 Dec 2016 | Read review
“Motorized carts make transportation between buildings easy.”
  • Entrance to the spacious Suite
  • Very spacious bedroom in the Suite
  • Combined lounge and dining area
 of 5 bubbles Ambrozia, 23 Dec 2016 | Read review
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