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Turtle Beach Resort

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Turtle Beach Resort
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1,071 Reviews from our TripAdvisor Community

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Showing 1,069: English reviews
Reviewed 28 July 2015

We've just returned from a week at Turtle Beach. We could've made more of the resort's facilities but used it as a base for other activities, and it suited us very well. The kids loved the pools and it's great that kids are allowed in the spas as well as the pools because they could warm up between swims. Staff...

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1Thank Lou5001
Howick, New Zealand
Reviewed 27 July 2015

This was one of the best resorts I have visited. Everything there is too keep you entertained, you've got a fun splash zone, swimming pool and spa, arcade and games room and club turtle. Splash Zone: It looked really fun, I couldn't go on it due to me being "9 Years And Over" really disappointed at this. Swimming Pool And...

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1Thank DoomProGamer
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear Alison Thank you for taking the time to review your stay with us. We appreciate all your comments and they have already been forwarded to all departments for analysis. We hope you will consider us again in the future. Kind regards Melanie Reid

Greater Melbourne, Australia
Reviewed 25 July 2015 via mobile

We spent a lovely fun filled week at Turtle Beach Resort on the first week of school holidays in July. The resort itself is a fantastic wonderland for kids with the choice of 3 pools and a waterpark to play in, Putt Putt & the use of an awesome kids club & a small movie theatre. The staff we had...

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Thank ALISON H
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

We appreciate your comments Alison and will be happy to share them with our staff. Thank you for your support and we hope to see you again soon. Kind regards Melanie Reid

Melbourne, Australia
Reviewed 19 July 2015

Only had the opportunity to spend a few nights here but would definitely recommend it to family and friends. Such a great location, very comfortable, excellent staff and facilities. Perfect for tourists as well. Will be back here on my next visit to QLD.

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1Thank bmagr
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Dear bmagr, Thank you for your review. We look forward to seeing you when you are next in Qld. Kind regards Melanie

Reviewed 17 July 2015 via mobile

We stayed there with my kids and as well as my brother & sister in law and their family. We had a third floor apartment next to each other. Thought the rooms were well presented and had everything that we needed. Kids used the pool a few times and same with the splash town. Pools are heated splash town isn't....

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1Thank Scott B
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks so much for leaving your comments, Scott. It is truly appreciated. Yes, we do tend to go through our tennis rackets quite quickly, but a tip for next time... if you bring your own rackets and balls, your tennis court hire is free! See you again soon. Kind regards Melanie Reid

Auckland Region, New Zealand
Reviewed 15 July 2015

Room was on sunny part of the resort. Asked for a spare bed for 2 nights as son from Melbourne was joining us, bed was extremely hard and not comfortable. Pools could have been warmer. When booking on line were told we would receive a free drink and a game of putt golf on arrival, and price for so many...

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5Thank Anne E
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Hi Anne Thanks for taking the time to review your stay with us. I have passed on your comments regarding the additional bedding and have been advised that a large amount will be invested in new rollaway bed this year, so am confident that we can improve this particular part of your stay for the future. I would be happy...

Reviewed 14 July 2015

This resort was perfect for the kids with a good water park and pools. Some pools are heated so good all year round. Deck Restaurant is pleasant and food is good value. Great breakfast. Well located with restaurants and shops in walking distance. Room was fine. Staff were pleasant.

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3Thank J H
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

Thanks JH. Come and visit us again soon. Kind regards Melanie Reid

Hobart, Australia
Reviewed 8 July 2015

Second visit to turtle beach this time with a second addition to the family. Has everything you need with a young family (7 and nearly 3). We had a 2 bedroom superior room on the third floor overlooking the adults pool which was a nice quiet part of the resort. Each room is different so not sure there is much...

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2Thank Billy1374
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

It was lovely to read your review Billy, and glad to hear you all had such a lovely stay. The wet-suits are a great idea for the Splash Zone and we have viewed a few clever children running around the Resort in them, from our warmly heated office. Still winter up here of course and unfortunately due to the huge...

Reviewed 8 July 2015

This is a great place to bring the kids with reasonable pricing. We stayed in a ground floor apartment with 3 bedrooms, all of which where very clean. We had plenty of room and the apartment had all you need to be self sufficient if that's what your after, plus BBQs outside the apartment.

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1Thank hazermark
Melanie R, on behalf of the Resort Manager at Turtle Beach Resort, responded to this review

We hope to have stay with us again soon and appreciate your wonderful 5 star review. Thank you Melanie Reid

Geelong, Australia
Reviewed 5 July 2015 via mobile

Plenty of pools and lush gardens to relax in. An on site shuttle bus will take you any where. The cafe has great food at realistic prices. Book the Premium rooms they have the better furniture. Wear good shoes in the wet, the outdoor stairs can be deadly.

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2Thank Jason D

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: €89 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Beach Resort staff and other travellers.
19 questions
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Questions? Get answers from Turtle Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 2 is best for families.”
Spinell, 24 Apr 2017 | Read review
“Don't stay in room 5”
lancerice2, 23 Apr 2017 | Read review
“We had room 220, right near splash zone and ground floor. A good option for kids accessing pools.”
Tubsy_Family, 28 Mar 2017 | Read review
“Rooms by the Adults Only pool are quieter at night.”
TaganRobson, 13 Mar 2017 | Read review
“Lower floor if you don't wish to climb stairs.”
347beckyv, 13 Mar 2017 | Read review
5 of 5