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Palazzo Versace

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Traveller (1511)
Room & Suite (580)
Dining (215)
Overview
  • Excellent53%
  • Very good21%
  • Average12%
  • Poor7%
  • Terrible7%
Travellers talk about
“high tea”(150 reviews)
“il barocco”(60 reviews)
“le jardin”(60 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,204)
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2,130 results
Traveller rating
1,083
458
277
158
154
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1,083
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277
158
154
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All reviewshigh teail baroccole jardinsuperior suitevie restaurantthe gold coastturn down servicelagoon suiteseafood buffetbeautiful hotelmarina mirageoil burnerpool areapool staffspa bathlittle thingsacross the road
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561 - 565 of 2,130 reviews
Reviewed 23 September 2016 via mobile

An amazing experience - the one thing that really stood out to me would be to improve on sound proofing - I could hear my neighbors alarm go off in the morning, when doors were opened and closed, at night when there people running around...More

Thank LiWatt
Response from PVGuestRelations, Guest Relations Manager at Palazzo VersaceResponded 24 September 2016

Dear LiWatt, Thank you for taking the time to provide a review on your recent stay at Palazzo Versace Gold Coast. We are delighted to learn you had an amazing experience, though would like to take the opportunity to advise you for your next visit,...More

Reviewed 21 September 2016

I have stayed at the Versace many times over the last few years. It never fails to satisfy the need for luxury. As soon as you enter the hotel foyer the fragrance is amazing, they must spray the entire place with scent. Flowers and décor...More

1  Thank 374jaynie
Response from PVGuestRelations, Guest Relations Manager at Palazzo VersaceResponded 23 September 2016

Dear 374jaynie, Thank you for returning once again to enjoy the luxury that is Palazzo Versace. It is our mission to provide a stylish, luxurious and unique destination for all of our wonderful guests and it is an absolute delight to learn your experience was...More

Reviewed 21 September 2016

Palazzo Versace....Not what it used to be! I am not sure if it is the change in management or change in staff, but this visit was very disappointing. It was my wife's birthday. Every year we come up and have been spoilt with champagne flowers...More

Thank aexcell
Response from PVGuestRelations, Guest Relations Manager at Palazzo VersaceResponded 23 September 2016

Dear Mr Excell, Upon your departure from the hotel, we were understanding our General Manager and myself had resolved the concerns of your stay. I am truly disappointed that this was not the case and that we did not manage to meet your expectations, and...More

Reviewed 19 September 2016

Unfortunately our stay had quite a few hiccups. It was to be a very special weekend for our daughters Bridal Shower weekend and we were really looking forward to our stay at Versace. We had booked a room with 2 double beds initially. Then we...More

Thank Donna1963
Response from PVGuestRelations, Guest Relations Manager at Palazzo VersaceResponded 24 September 2016

Dear Donna1963, Thank you for taking the time to provide feedback in the form of a TripAdvisor Review as well as a Guest Comment Card after your departure from the hotel. I have taken the opportunity to connect with you via your email should you...More

Reviewed 18 September 2016

Where do I start? Booked a table at Vie restaurant for lunch for a group of 20 to celebrate our elopement. They had 2 staff members on and obviously only one chief. Our lunch took 3 and half hours, this is no exaggeration, every meal...More

1  Thank Ian G
Response from PVGuestRelations, Guest Relations Manager at Palazzo VersaceResponded 24 September 2016

Dear Ian G, Thank you for taking the time to provide a review on your recent experience at Palazzo Versace Gold Coast. Upon reading your review, I was disappointed to learn of your comments in relation to the level of service that you received during...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$243 - US$509 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$243 - US$509 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1511)
Room & Suite (580)
Dining (215)
Pool & Beach (214)
Amenities (24)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
Langford60
13 April 2018|
Answer
Response from Hari_Varier | Property representative |
Pool is open from Sunrise to Sunset. A fantastic team serves food& beverage from 9am to 5pm.
0
Votes
Langford60
13 April 2018|
AnswerShow all 2 answers
Response from Timothy D | Reviewed this property |
Yes I recall 8:00pm although the pool is not heated so outside of the summer months it may be a bit cool for swimming after the sun loses its intensity in the later afternoon.
0
Votes
miricodd1
10 January 2018|
AnswerShow all 8 answers
Response from hiddi57 | Reviewed this property |
We had free WiFi.. Also the hotel is currently advertising free WiFi..
1
Vote
Room Tips
"No A/C noise in the rooms. Staff will change your booking to a more suitable room ."
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"Lagoon room is a must."
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"Choose a room looking at the pool area"
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"Top floor away from the Main Street"
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