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The Star Grand at The Star Gold Coast

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Traveller (73)
Room & Suite (370)
Storyboard
Overview
  • Excellent57%
  • Very good30%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
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Reviews (107)
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102 results
Traveller rating
58
32
7
4
1
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Time of year
LanguageEnglish
58
32
7
4
1
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All reviewsfood fantasygarden kitchencasino downstairsl occitaneg cafehotel attachedcucina vivopool barquick getawaychoice of restaurantscommonwealth gamesbeautiful roombed was very comfortablefantastic staythe ground floortwo nightsgreat place to stay
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1 - 5 of 102 reviews
Reviewed 2 days ago via mobile

Just enjoyed the most decadent stay at this hotel. Every whim was catered to, the service was exceptional. Definitely in the top hotels I have stayed in Australia, for service, cleanliness and friendliness. I was spoilt with lots of little treats, like champagne on arrival...More

Thank Fiona G
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded yesterday

Dear Fiona G Thanks so much for your feedback from your recent stay at The Star Grand. To hear the feedback from your stay makes us very proud of our team and the service they have achieved. At The Star Grand we are all about...More

Hotel's Favourite
Reviewed 1 April 2018 via mobile

My husband and i stayed the night here for our 8year wedding anniversary. We checked in and it was done promptly and with a smile and friendly chat. We went up to our room which was lovely. It was clean, spacious the bed was nice...More

2  Thank heatam
Response from Luke F, Front Office Manager at The Star Grand at The Star Gold CoastResponded 4 April 2018

Dear heatam, Thank you for taking time to review your recent visit and choosing The Star Grand to help celebrate your special occasion. I am glad to hear we were able to ensure you thoroughly enjoyed your stay with us and enjoyed our special gift....More

Reviewed 4 days ago via mobile

I'm sorry to say this is one of my only one star reviews. 'The Star' is just that - one star. Having stayed in the Sydney property many times I expected an amazing renovation and quality worthy of the star name. It is not. I...More

Thank AntM_WorldExplorer
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded yesterday

Dear AntM_WorldExplorer Thanks for your recent feedback from your visit to The Star Grand. It was disappointing to hear that you felt as though our property wasn't up to the 5 star image you had in mind. As might not be aware The Star Gold...More

Reviewed 6 days ago

We stayed here in August for a bit of a winter escape, The Star's new interior is amazing and the rooms are modern and comfortable. We were unfortunate to have noisy neighbors in our first room (adjoining room) and requested to change rooms which the...More

Thank imaRED14
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded 3 days ago

Dear imaRED14 Thanks so much for your feedback from your recent stay at The Star Grand. I'm sorry to hear that you had some noisy neighbours next to you, however am pleased to see that our Reception team were able to relocate you to a...More

Reviewed 1 week ago

Had a lovely stay at The Star. The rooms are nice and quiet and modern. The bed is super comfy! I only ordered nachos off the room service menu and they were pretty average but i did order breakfast and it was nice. Theres plenty...More

Thank Naomi E
Response from Trent M, Manager at The Star Grand at The Star Gold CoastResponded 1 week ago

Dear Naomi E Thanks so much for your feedback from your recent stay at The Star Grand. We do hope you had a great experience while staying with us, although you were here for work we do hope you were able to enjoy some downtime...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Bar/Lounge
Heated pool
Outdoor pool
Sauna
Details
Price range
US$197 - US$416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Broadbeach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$197 - US$416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Broadbeach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveller (73)
Room & Suite (370)
Dining (164)
Pool & Beach (31)
Amenities (59)
Business Centre & Event Rooms (13)
Questions & Answers
Ask a question
Brendan G
24 July 2018|
AnswerShow all 10 answers
Response from Shaun T | Reviewed this property |
Can def request one with a great view
1
Vote
Timyka H
7 June 2018|
AnswerShow all 7 answers
Response from Trent M | Property representative |
Good Evening Timyka Yes there is Iron's in the room & Ironing Board. Kind Regards The Star Gold Coast
1
Vote
Timyka H
7 June 2018|
AnswerShow all 5 answers
Response from Rickie M | Reviewed this property |
Yes
0
Votes
Room Tips
"we had a corner suite very nice with a view of the river, no more views of the ocean as the new Darling..."
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"Mountain side so lovely & quite"
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"High floors for great views"
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"We could hear the band from the 10th floor so would suggest higher."
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