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Sofitel Gold Coast Broadbeach

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Sofitel Gold Coast Broadbeach
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2,645 Reviews from our TripAdvisor Community

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Showing 2,601: English reviews
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Wellington, New Zealand
Reviewed 2 days ago NEW

Sofitel staff were extremely helpful and friendly with a smile. We wanted an extra roller bed in our room for just one of our nights and it was no problem The room was extremely comfortable with great views and the pool was an attraction. We stayed after 5 days at a music festival so we needed some R&R. Sooooo good.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Euan454
Byron Bay, Australia
Reviewed 3 days ago NEW

I recently stayed one night at the Sofitel Broadbeach after the flooding in NSW prevented me from getting home after a flight from Sydney. While it was a pricey stay for a forced overnight, the hotel and staff went well beyond the usual good service you get at one of these properties. First of all, they gave me a late...

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Helpful?
Thank alisummers1
Sydney, Australia
Reviewed 3 days ago NEW

My friends and I booked this hotel only for a 3 night stay, and this was my first time in staying in the Sofitel hotel chain. I wouldn't say I found my stay and the hotel to be excellent or disappointing, best described as average. However, in saying this I wouldn't stay in another Sofitel hotel ever again. It is...

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Helpful?
Thank Irene C
Southport, Australia
Reviewed 1 week ago NEWvia mobile

I regularly stay at the Sofitel at Broadbeach and it has never let me down. The rooms are always clean tidy and modern. The staff are always friendly and helpful. The staff also treat everyone with respect to top off the service. Enjoy

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Helpful?
Thank X2312NU
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour X2312NU, Thank you so much for your review. I am so happy that you enjoyed your time with us at Sofitel gold Coast Broadbeach. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh

Brisbane, Australia
Reviewed 1 week ago

Free upgrade, free breakfast and nice appointed room. Reception was a little too busy and everyone went through the Accor express lane. The spa pool was cold and the pool was also a bit cold for me. Not the cheapest but a very nice place to stay.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jasmines732
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour jasmines732, Thank you for your review. I am glad you enjoyed your upgrade and breakfast, it really sets you up for a wonderful day. I do apologise that you were delayed during check-in and the pool facilities were a little cold. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh

Brisbane
Reviewed 1 week ago

Rooms are adequate, they could have been cleaner. The breakfast had great selection if you could get it The various selections a lot were empty. We did ask for them to be restocked but this did not happen. Cost saving?? Getting a cup of coffee or tea is a major event as is made and brought to you with no...

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Helpful?
Thank pilotcoupleBrisbane
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour pilotcoupleBrisbane, Thank you for your review. I do apologise for your food and beverage experience. I have passed on your concerns to the Food and Beverage Manager for investigation and resolution so as to avoid future occurrence. I will however let you know that all carpet in the hotel is being replace during 2017, along with a refurbishment of...

Sydney, Australia
Reviewed 1 week ago

We had three nights in March at the Sofitel. The hotel was only a block away from the beach and close to all facilities including bars, restaurants, the casino and shopping centres. The light rail runs right into Broadbeach so it's very easy to get into Surfers Paradise if needed. Mind you, Broadbeach really has more to offer than Surfers...

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Helpful?
Thank gjwjmb
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour gjwjmb, Thank you for your review. I am very glad you enjoyed your time at the hotel and Broadbeach. I will however let you know, you must use your room key to access any floors above level three as a security precaution. You do not need a room key to access level three as we have external guest come...

Oxford
Reviewed 1 week ago

We stayed for four nights in this property. Even though the pictures on tripadvisor had hinted that we shouldn't expect too much from this hotel, still, it's a Sofitel property, so I expected the rooms to be very clean. However, I couldn't say that the rooms were very clean. You see severe water stain in the bathtub and shower area,...

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2Thank Evivi
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Evivi, Thank you for your review. I am very sorry that you did not enjoy your time at Sofitel Gold Coast Broadbeach. I have passed on all of your concerns to the relevant departments for investigation and resolution so as to avoid future occurrence. I will however let you know that we are currently in negotiations with our owners...

Brisbane, Australia
Reviewed 2 weeks ago

This return 3-day stay at the Sofitel Broadbeach exceeded our previous very enjoyable experience and we look forward to another visit. Exceptional attention to every detail and breakfasts are world-class standard in range and presentation. Efficient and friendly staff, the only glitch being difficulty in obtaining the direct 1800 reservations number to avoid STD charges while being held in a...

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Helpful?
Thank Merryl235
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Merryl235, Thank you for your kind review. i am very happy that you experienced breakfast in our award winning Bistro ON3. I do apologise that you encountered STD charges will attempting to contact reservations. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh

Reviewed 2 weeks ago via mobile

You can find good views in this hotel, The breakfast was good and the pool too, it's. ery good if you can get the room with views to ocean, But my room was fantastic. Clean room and every thing was good.

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Helpful?
Thank Aziz A
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Aziz A, Thank you for your review. I am so happy that you experienced the hotels facilities. I must agree, the views are stunning. we do hope to welcome you back again very soon. Warm Regards, Amery Burleigh

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Food & drink at the hotel
Bistro On3
Bistro On3
Cuisines: French, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 

Additional Information about Sofitel Gold Coast Broadbeach

Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: €147 - €297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotwire, Agoda, ACCOR, Hotels.com, Priceline, Travelocity, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Sofitel Gold Coast Broadbeach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel
Sofitel Gold Coast Broadbeach Australia
Hotel Style:
#3 On the Beach Hotel in Broadbeach
#3 Business Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Gold Coast Broadbeach staff and other travellers.
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Questions? Get answers from Sofitel Gold Coast Broadbeach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High level with sea view”
pilotcoupleBrisbane, 19 Apr 2017 | Read review
“River view or ocean view rooms both have a balcony with outstanding views. The higher floor the better view and also quieter.”
tulloch42017, 12 Apr 2017 | Read review
“Ask for higher floors for Great views”
598karenq, 29 Mar 2017 | Read review
“ask for a higher floor with ocean views”
Andrew3807, 28 Mar 2017 | Read review
“The rooms need to be refurbished compared to other apartments etc around broadbeach. However still very clean.”
433craigc, 13 Mar 2017 | Read review
5 of 5