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The Hermitage Hotel

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Traveller (1294)
Room & Suite (386)
Dining (73)
Overview
89 Terrace Road, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999 New Zealand See on map
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
4.5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,278)
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1,986 results
Traveller rating
625
702
429
156
74
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LanguageEnglish
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625
702
429
156
74
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All reviews panorama restaurant premium room panorama room buffet dinner new zealand mount cook a la carte the main hotel aoraki wing top floor wakefield wing public areas glacier explorers hotel room sir edmund hillary amazing views gift shop
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1 - 5 of 1,986 reviews
Reviewed today via mobile

Room 212 great view of Mt Cook but best avoided - directly above main kitchen extractor fan causing smells into room. Resulting with door closed a hot airless room. Also, no printed information about the hotel/ tours etc in the room. The Tasman Valley 4WD...More

Thank John B
Reviewed 2 days ago

There was major construction going on at the front of the hotel compound when we checked in. There is a large lobby with a gift shop where you could also buy any of the various 'experiences' that the hotel was touting. We personally bought the...More

1  Thank JGR001
Reviewed 3 days ago via mobile

One Point is just for the Service Personal in the Restaurant. The Rooms are old, dirty, many things broken. The room service is the baddest in New Zealand. But from the Price this Hotel is Class 5. He can take what he wants, there is...More

Thank Frank K
Response from Agathe-FrontOffice, Front Office Manager at The Hermitage HotelResponded 2 days ago

Kia Ora Frank K, Thank you for your stay and for taking the time to share your experience with us. While we are pleased to know you have appreciated our services, we are also sorry that our facilities did not live up to your expectations....More

Reviewed 4 days ago via mobile

This hotel is so poorly organised that they have guest rooms next to the laundry. I could not believe this...It is not even sound proof and the self laundry goes till 9pm! Should have stayed at the motels down the road as this is way...More

1  Thank jungjik
Response from Agathe-FrontOffice, Front Office Manager at The Hermitage HotelResponded 2 days ago

Dear jungjik, We are always sorry to hear that some guests have been disappointed and we encourage guests to share their feedback directly with us if they have any concerns so we can resolve them immediately. We thank you for bringing this to our attention...More

Reviewed 5 days ago

We stayed as a family of 4 in a room with 2 queen beds and small kitchenette. Good size, well finished room. Great access to all of the walks. The cinema in the Sir Edmund Hillary Centre was well worth a visit as well. Good...More

Thank craigus10
Response from Agathe-FrontOffice, Front Office Manager at The Hermitage HotelResponded 2 days ago

Kia ora craigus10, It was a pleasure to read your review, thank you so much for sharing it with us. We are so happy that we made your family feel welcomed. Enjoying our movies, showed at the Sir Edmund Hillary Centre, is certainly a great...More

View more reviews
About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$151 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$151 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Photos
Traveller (1,294)
Room & Suite (386)
Dining (73)
Pool & Beach (7)
Family and Play Areas (6)
Nearby
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Nearby RestaurantsSee all 6 nearby restaurants
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Matheson Cafe
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Alice May
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Old Mountaineers' Cafe, Bar and Restaurant
1,019 reviews
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Nearby AttractionsSee all 14 nearby attractions
Hooker Valley Track
808 reviews
1.55 km away
Kea Point Track
151 reviews
.09 km away
Sealy Tarns Track
57 reviews
.09 km away
Glacier Explorers
476 reviews
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Questions & Answers
Ask a question
Leendaz
9 September 2018|
AnswerShow all 2 answers
Response from LeanneStG | Reviewed this property |
Hi. I understand from speaking to stuff there it would be done by that time.
1
Vote
Lea12M
12 June 2018|
AnswerShow all 4 answers
Response from ColinAndChristina | Reviewed this property |
Definitely a question for the hotel to answer (but generally the larger hotels in NZ do have a Christmas-themed meal on Christmas Day
0
Votes
iaccess
1 April 2018|
AnswerShow all 10 answers
Response from Alicia W | Reviewed this property |
yes
1
Vote
Room Tips
"We stayed on level 4 overlooking Mt.Cook. Great view!"
craigus10
5 days ago
Read review
"The cheapest rooms don't have a view of Aoraki/Mount Cook. Invest on the pricier ones. :)"
chit0f
2 weeks ago
Read review
"The premium rooms have a much better view than the standard or superior rooms"
CCNE37
4 weeks ago
Read review
"Top floor, room 1020!!"
Familyof5nz
4 weeks ago
Read review
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