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Terra Complex

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Terra Complex
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197 Reviews from our TripAdvisor Community

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Showing 163: English reviews
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Essex
Reviewed 5 days ago NEW

Have just returned from a pleasant stay at Terra Complex as part of a deal with Broadway Travel. There are 3 buildings - the main one (Pirin House), and 2 annexe buildings. We stayed in a deluxe room in the main building, which I would recommend as this is where the pool/SPA and restaurant are. Our room was at the...

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Helpful?
Thank Kayleigh B
Tania E, Manager at Terra Complex, responded to this review

Dear Kayleigh B, Thank you very much for sharing your feedback regarding your recent stay at Terra Complex. It's very rewarding to read such a detailed review. We are happy that you had a wonderful time at Terra Complex, and we especially appreciate your comments, because they give us guidelines on what we can improve. Thank you once again for...

Staines, United Kingdom
Reviewed 1 week ago

Trepidation was an understatement, we normally ski the La Trois Vallee region in France. 6 adults were in our party, we had a 3 bedroom apartment in a building called Rodophi next to the main Terra Hotel this was approximately a 10-15 min drive to Bansko Gondalo free transfers were provided by the hotel at periods during early morning and...

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Helpful?
Thank Esteller C
Reviewed 2 weeks ago

I was not overly impressed neither by the service, the food or the rooms. The SPA area seemed cold and hostile as was all the stuff (not an unusual issue for hoteliers here). The food was decent, but lacked variety and looked like it was all done under a very strict budget. The best part is the area as it...

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Helpful?
Thank Nikoleta B
Tania E, Manager at Terra Complex, responded to this review

Dear Nikoleta B , Thank you for sharing your opinion and experience during your stay at Terra Complex! Your feedback is highly appreciated! We are very sorry that we did not meet your expectations and would like to sincerely apologize. We appreciate the feedback of our guests whether it is positive or constructive criticism, as it helps us to improve...

London, United Kingdom
Reviewed 2 weeks ago

Terra is a fabulous complex - ideal for a ski holiday when you want lots of other families to join you. Comfortable, warm and with great facilities. Luxuries not usually associated with a ski holiday and for such great value.

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Thank dom h
Glasgow, United Kingdom
Reviewed 2 weeks ago

Terra Complex is situated 10min from Bansko Ski Resort - they are providing FREE transport to Bansko City Center and Ski Resort. Is a Hotel with an Amazing view on mountains, make sure you will have room with balcony. Service was amazing from all the staff, very attentive, rooms cleaned daily, and Spa was amazing as well. Barman very skilled...

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Thank Stizo
Reviewed 3 weeks ago via mobile

I have to say we were not quite sure what to expect but the Terra complex did not disappoint. On the contrary we were amazed at the facilities for children and adults and the generous size of the accommodation. The staff were friendly and very helpful and we enjoyed the use of the pool and spa. They even have mini...

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Thank Anuja W
Reviewed 3 weeks ago

Excellent Hotel. We stayed just for 1 night in 5 bed apartment on half board basis, but everything was perfect. Nice and quiet room with beautiful mountain view.Nice SPA and a big pool. Pool was a bit cold but with great view to the mountain. Food was also fine

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1Thank Митко Г
Reviewed 3 weeks ago via mobile

We have just had an amazing holiday with family & friends at this complex.....staff were very friendly nothing was too much trouble, room was spacious & clean, food was excellent they also provide free shuttle service to Bansko centre and back at selected times cannot fault anything at all! we will sure be returning in the future. Thankyou so much...

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1Thank Julie V
Tania E, Manager at Terra Complex, responded to this review

Dear Julie V, Thank you very much for sharing you opinion and experience regarding your stay at Terra Complex! We are delighted that you enjoyed your stay and that we were able to provide you with a memorable time. It will be a great pleasure for us to welcome you at Terra Complex again ! Kind Regards, Tania Elchinova

London, United Kingdom
Reviewed 3 weeks ago

This is the third time we have stayed at Terra Complex on a family skiing holiday and each visit has been a fantastic experience and very consistent. I didn't really think they could get any better, but they have managed it. This year the breakfast choice has improved again with something for everyone, it makes getting up a real pleasure....

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Thank 247Sfan
Tania E, Manager at Terra Complex, responded to this review

Dear 247Sfan, Thank you very much for taking the time to share your feedback regarding your recent stay at Terra Complex with us and fellow travelers on TripAdvisor, Thank you so much for your high evaluation. It is a great pleasure and motivation for the entire team to receive such a positive feedback. We are delighted that you enjoyed your...

Porthcawl, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed at the Terra Complex in the Feb half term with a group of 47. To my knowledge not one person has had a single grumble about the resort all week apart from one family not having a kettle in their room, but as we had two we let them have our spare. Great accommodation, extremely helpful and friendly staff,...

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Thank drsx1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Terra Bar & Diner
Terra Bar & Diner
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A warm welcome to the multi award winning hotel Terra Complex(former White Fir Premium Resort).Set in a World Heritage Site and nestled between three snow capped mountain ranges Terra Complex overlooks the stunning Ian Woosnam Golf Complex. Whether you are looking for skiing, golfing, a Wellness Break, adrenaline rush activities, relaxing walks, nature trekking or culture trips you will always be glad you chose the high standards of the family friendly Terra Complex to come back to.You will have not only the privacy of your own apartment and private balcony but all the services you would expect from a leading hotel. International restaurant, open fireplace, Wellness Centre, 20m heated pool, summer garden are all yours to enjoy during your stay.What can you use FREE of charge? - Children up to 6 stay free of charge - on BB and HB- Finnish sauna, steam bath - Indoor swimming pool- Outdoor parking - Outdoor swimming pool- Wireless internet everywhere in the complex - Jacuzzi- Children playroom and outdoor playground - Free shuttle to ski gondola. ... more   less 

Additional Information about Terra Complex

Address: Kulinoto 5, Pirin Resort, Razlog 2760, Bulgaria (Formerly White Fir Resort)
Region: Bulgaria > Blagoevgrad Province > Razlog
Price Range: €37 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Complex 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Terra Complex Bulgaria/Razlog
Hotel Style:
#1 Family Hotel in Razlog
#2 Luxury Hotel in Razlog
#2 Spa Hotel in Razlog
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Questions & Answers

Here's what travellers have asked, with answers from Terra Complex staff and other travellers.
14 questions
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Questions? Get answers from Terra Complex staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the Golf Course”
 of 5 bubbles estellerc, 13 Mar 2017 | Read review
“Ask for Pirin House and facing the mountain. Beautiful views.”
 of 5 bubbles domh322, 7 Mar 2017 | Read review
“Best views are rooms in the main building overlooking the golf course”
  • View from room, overlooking the golf course and mountains
 of 5 bubbles 247Sfan, 26 Feb 2017 | Read review
“Golf view is a little extra but worth it”
  • Golf views
  • Room view
 of 5 bubbles cmbraham, 24 Feb 2017 | Read review
“Ask to be in the main building”
 of 5 bubbles S9874CBjol, 20 Feb 2017 | Read review
5 of 5