We chose this hotel for the beautiful pictures, the dreamy swimming pool, the really nice pictures of the appartments. But the reality is really far from those pictures: the place is filthy, the ground is so dirty, the equipment is old and not functional, the living room looks like a dump, the furniture are also filthy, with traces and stains everywhere on the couch, marks of cigarettes and rings of old plate set here on the table. When we asked the receptionist to change the room, he just told us to write an email with no further help at all. So we'll just look for an Airbnb and leave asap. FLEE KARIBEA AT ALL COST.
I stay in hotels all over the world as a long haul flight attendant, so I have had a lot of experience to compare this with. The greeting on arrival was cool. No help with my bags or direction to room. Breakfast the next day , I had to wait for everything. When I left my open newspaper and room detail envelope at my seat, to get some more toast, Iwas surprised and upset to find my unfinished breakfast had been cleared away. The woman clearing scowled at me, I followed her to the bin in which she had disposed of my belongings, at all times she looked angry as if it was my fault. I retrieved my belongings, now covered in milk etc, and returned to my seat. I asked her why she had cleared away when clearly I had an unstarted fruit plate at my seat. She continued to not understand and looked furious with me. I had lost all interest in breakfast at this stage and was going to mention the incident to the greeter. Changed my mind. Returned to my seat to find the woman was relaying up my table setting . She then said ‘Desolè’. I accepted this gracefully . Chose not to have breakfast again. The internet did not work. On departure the ‘arranged’ taxi would not use his meter. I was told it would be more expensive. I wanted to be the judge of that . He over charged me at least €15. Cold staff though actually I find that in both Martinique and Guadeloupe. Is it because I am BRITISH I wonder. A thought that has never come into my awareness before. The whole experience has saddened me greatly.…
Tired hotel next to the beach. We stayed three night, but got no room service whatsoever! Personnel were incompetent and cold. Room in dire need of work, with a wood bar closing keeping the window closed in lieu of a normal lock. Stay away!
Run down and shabby, inattentive staff, WiFi doesn't work, overpriced. Given twin room after booking double, no apology. Pools have inadequate and undersized sun umbrellas. One coffee machine not working at breakfast so long queues. Nothing to be said for it.
I agree with previous reviewers, staff is really slow and unhelpful, but I guess because the place is huge and there's many people staying there. It is indeed hard to find your room alone but once you're settled, it is a nice place. Many facilities, 2 pools, access to the beach, well equipped kitchen, and there's a Carefour nearby so you can cater for yourself, that I would recommend, as the buffet dinner is expensive and not really exciting. There's a car rental within the hotel, they are only open in the morning for few hours, I found them very helpful and friendly. In Martinique most of the car rentals only want to rent you a car for 5 or 7 days but here we managed to get one for a day only.