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Grand Mercure Puka Park Resort

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Grand Mercure Puka Park Resort
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655 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Puka Park Resort
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Showing 604: English reviews
Tauranga
Reviewed 4 weeks ago

We have stayed here many times before and as always the setting was fabulous and the rooms very luxuriously appointed. This time the service seemed even more friendly, it was always good but more personal on this visit. The food, again always very good was fantastic on this occasion and very prompt service even though there were a lot of...

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Helpful?
Thank Sarah D
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Sarah I love reading reviews like yours!!! thank you so much. The staff will love reading this and take confidence from your positive experience We will see you again soon Sarah

Jerrabomberra, Australia
Reviewed 4 weeks ago

Have just enjoyed 5 nights at this resort set in a lovely forested hillside. The chalets were well equipped, modern and stylish. The restaurant offered great meals with fantastic views and service. We used the resort's bikes to cycle around Pauanui and were also able to walk to the beach. Tennis court and pool were also a bonus.

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Helpful?
Thank sixhats3
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello sixhats3 It sounds like you had a great trip to Puka Park resort and got to experience many of the great aspects of the resort, bike rides, tennis and swimming! sounds great to me too Thank you for sharing your comments on the resort and restaurant with the TripAdvisor community.

Reviewed 4 weeks ago via mobile

What a lovely hotel, set in beautiful bushland. Close to the beach too. With a restaurant and bar this place has lots of activities in and around it like a pool, bikes and a nearby hot water beach. I found the staff to be very friendly and were happy to help with anything. The kids loved it too.

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Helpful?
1Thank Sherree P
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Sherree Thank you for sharing your review. We love our bush setting and think its pretty unique to the resort. Staff comments are always my favorite things to read as a manager... It shows we have taken on the right people for the job, people that care about giving real service to our guests and members. Ill share you...

Palmerston North, New Zealand
Reviewed 12 January 2017 via mobile

We booked this location based on a solid recommendation from family. But some of the reviews here were perplexing and had us arriving with a question mark beside or expectations. On reflection I'm firmly of the opinion that these reviews perhaps say as much about the author as the place. LOL! Our arrival to this vibrant beach resort town presented...

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Helpful?
1Thank Noel M
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Noel M We lost for words after reading your review Noel. This is amazing and we are very humbled and thank you for sharing your experience with the TripAdvisor community. Noel you are welcome back anytime! thanks for staying with us at Grand Mercure Puka Park Resort and for your membership to Accor Vacation Club. take care and we...

chicago, Illinois
Reviewed 12 January 2017 via mobile

I can not rave enough about this exceptional resort! Beautifully set in a tropical rainforest, our chalet was more like a cozy, romantic tree hut. With only the sounds of the local birds and occasional gentle rain, it was a magical escape. And the friendly, professional staff exceeded all expectations. It felt like a warm hug every day! Special thanks...

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Helpful?
Thank thedeb44
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Deb Thank you so much for your review. It was a absolute pleasure having Scott and you here for Scott's birthday celebrations in NZ. You both left a lasting impression on all of the team here and we hope top see you back again. Take care and enjoy your adventures!! Bradley

Auckland, Auckland, New Zealand
Reviewed 8 January 2017 via mobile

We rang to book for a table of four at short notice they explained they were fully booked but were able to accommodate us on the terrace on the condition we came at 5 pm and vacated by 6.45pm. We were very happy to do this and were not disappointed. They sat us in a very sheltered part of the...

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Thank 803ballerina
Durham, United Kingdom
Reviewed 6 January 2017 via mobile

We stayed at Puka Park Resort for two nights just after Christmas. The resort is a very peaceful and tranquil place. Our chalet was very comfortable and well equipped and we enjoyed to good nights sleep. The inclusive breakfasts were beautiful with a wide choice on offer. The staff were all very helpful and efficient so why did I not...

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Helpful?
Thank IanMac1960
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Ian Mac What a fantastic review! thank you so much for sharing your your review. In regards to the terrain we are positioned directly on the side of Mount Pauanui in heavy native bush land and this is what gives our guests feeling of seclusion while staying with us. We recognise there are some challenging sections of path and...

Hamilton, New Zealand
Reviewed 3 January 2017

Everything about our stay was perfect. Service was amazing, special mention to Heidi & Lauren for their outstanding customer service and for going out of their way for us. The rooms (Chalets) were a good size, completely private from others in the resort, clean & modern with everything you need, large TV's, large ensuites. The restaurant offers amazing views across...

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Helpful?
Thank Scott255108
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Scott What a great review for the TripAdvisor community. Very astute and covers all of the resort features and amenities. Heidi & Lauren will be thrilled to receive such positive feedback. Thank you for mentioning them by name We hope to see you again soon

Greater Wellington, New Zealand
Reviewed 29 December 2016 via mobile

The good points: The outlook from the restaurant and bar area is lovely, looking out over trees and bush. The food was great The bad points: Service, service, service We arrived on time for our reservation and were told it was not possible to have a drink in the bar while we waited for the rest of our party who...

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Helpful?
Thank Zsu2
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Zsu2 Thank you for letting us know if your experience in Miha Restaurant. Its encouraging to note that you thought the food and outlook of Miha restaurant we lovely and i can assure you that your experience with our customer service is a isolated one. We regularly get amazing reviews regarding the team. I must say I disappointed with...

Melbourne, Australia
Reviewed 21 December 2016

Upon arriving at Puka park Resort the greeting was exceptional very friendly and accommodating we were asked if we would like to join the Grand Mercure Club and upon explanation of conditions we accepted and payed the fee. We found out later that all is not as it seems and as explained, not impressed we cancelled our subscription and got...

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Helpful?
Thank Robyn E
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Robyn Thanks for your feedback. I note that your stay was back in July this year. I cant confidently let you know that many things in the property have change since this time as we have had many management changes in that time, including assistant manager and myself the General manager Come back and give us another chance Robyn......

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: €120 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have airconditioning; request one if it's exceptionally hot. Otherwise the rooms are cool.”
 of 5 bubbles jetneter, 16 Feb 2017 | Read review
“All rooms looked good”
 of 5 bubbles 616kennethh, 5 Feb 2017 | Read review
“Be aware of the steep terrain of this property, certain Chalets are more accessible than others”
 of 5 bubbles Scott255108, 2 Jan 2017 | Read review
“request a room closer to the main building.”
 of 5 bubbles Foreranger, 18 Nov 2016 | Read review
“Kauri room with kitchen facilities”
 of 5 bubbles Chelep1508, 2 Nov 2016 | Read review
5 of 5