We spent a weekend in Donovaly area and we booked Villa Gloria mainly based on pictures and the gener positive review this place got. The facility is quite new. We chose a one bed apartment and have been given a basement apt (Apt #1). It is quite new with 1 big sofa bed (1 adult only and 2 small kids can sleep comfortably), one double bed room, a bathroom and a kitchen with all you need to cook a meal or make your own breakfast. Withing walking distance to Donovaly town centre and a 20 min walk to Donovalkovo (great place for kids) or the main cablecar which brings up to 1300mt. Suggestions for improvement: The 2 rate I have assigned to this place is not related ro the facility which is fine but to the service received and the lady at reception who the same for all our stay. Do not know if the owner or just an employee 1) missing hot water on Friday all day. We need to have a cold shower on Friday night (we have 2 small kids) because they said they had a technical problem. 5 different people gave feedback about this issue and the only statement were able to say was: "we know that. you are the 5th person who are complaining". It would have been better appreciated to infoem customer openly and onestly. Maybe thinkibg of a small gratuity for the inconvinience? 2) Building materials outside our bedroom. This is very dangerous: piece of iron sticking out the ground, construction materials and several other waste all around. (see pictures attached). To be honest I do not knoe how booking and other portals can allow this. Simple and safe solution? Invest few Eur to close and separate the construction area. 3) Missing TV on the small room. outside table with 2 wooden chairs only. We were 4 and wanted to have breakfast outside. We asked at the reception for 2 more chairs. They said tomorrow (Saturday but never arrived) Dishwasher in Apt1 does not work. We gave feedback. The lady came for inspection. Try to fix it but did not work out. In conclusion, great location. Furniture brand new and comfortable. Service, comunications to guests, and safety must be improved and prioritized. …
There is no Service in this Hotel. The rooms are not cleaned, the beds not made. Trash bins are empty on request as refill of toilet paper. Its more a hostel deluxe then a hotel. As every room door has a automatic spring closer door banging is going on all day and night. A real noisy place, the automic door closer are really useless apart from keeping the guest awake. May ok to stay one night there as you don't need service but for longer stays I would not recommend.
We stayed at the Villa for one night and it was a good experience. We certainly recommend this facility to others. Staff was very good and helpful. Rooms were cozy and clean - good job Villa Gloria! Thank you and good luck!
I enjoyed my stay in Villa Gloria very much. Stuff was very friendly, room was very big and comfortable (number 7). The food was average. I had to go for a dinner at 5 PM because the food would be eaten very fast and it took long time when it was added again.
Wonderful accommodation for a romantic getaway. We stayed for a long weekend, and it couldn't have been better. This little hotel offered all one could ask for in such a picturesque part of the world. Service was exceptional! We were greeted by a smiling receptionist, who was kind enough to guide us, tourists who had never been to Donovaly before, as to where to go and what to see there. She also came to check whether all was alright with our room, and made a wellness arrangement for us in their affiliated hotel. Such an attitude made our stay more enjoyable. The room was quite small, but you'll go there for the nature, not to hang out indoors. It was adequately furnished, and most importantly, clean. The same goes for the bathroom, which we appreciated the most. A sufficient amount of clean towels was a nice surprise. Breakfast was in buffet-style. Nothing gourmet, just ordinary offering (yoghurt, cereals, fresh veggies and fruits, ham, cheese, bread, etc.). Coffee was served by the nice lady from the reception. And you wouldn't have to wait long, she would come in the dining room to check if everyone was happy with their brekkie. Location of the hotel is quite convenient. It's easily accessible by road (they have their own parking lot), and within walking distance to the centre (cca 10 mins), information office, though if you'd like to walk to the Fun arena, it will take you some 30 mins on foot. All in all, Villa Gloria is a deal for the money. Perfect for a short stay in the summer. I recommend it to all my friends and family.…
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