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Macdonald Forest Hills Hotel & Spa

PricelineUS$132*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$345*
US$132*
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US$142*
US$143*
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Macdonald Forest Hills Hotel & Spa
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1,971 Reviews from our TripAdvisor Community

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There are newer reviews for Macdonald Forest Hills Hotel & Spa
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Showing 1,932: English reviews
Kilmarnock, United Kingdom
Reviewed 27 May 2016

Seems a theme going on here with lack of good customer service around the restaurant and food. Totally agree. Didn't have everything available on the menu for dinner. Some wine also not available which we overheard from another table. No great customer service also asking if meal ok and asking if we wished another drink. No waiters/waitresses smiling. Portions of...

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Helpful?
Thank Julie B
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear Julie B, Thank you for taking the time to leave a review following your recent stay with us. I’m sorry to read that the service you received did not live up to expectations. We are taking steps to ensure this is not the case for future guests. My Food and Beverage Manager has been passed your comments and is...

Peebles
Reviewed 26 May 2016

Location was outstanding, scenery spectacular and I really enjoyed the visit as I was meeting friends from abroad. Overall experience was enjoyable and I hope to make an extended stay there someday. There were plenty of activities to cater for everyone.

Review collected in partnership with this hotel
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Helpful?
Thank margareta162
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear margareta162, Thank you for taking the time to leave a review following your recent stay with us. I’m thrilled that you had such a great time catching up with friends. Thank you again for your review and I hope to welcome you back to the hotel in the near future. Warm regards, Christopher Angus Operations Manager Opsmgr.forest.hills@macdonald-hotels.co.uk

Guisborough, United Kingdom
Reviewed 25 May 2016

The 4 star rating is based on the bistro and the staff there, the quality of the rooms and the beautiful setting and location. If I was basing it on the staff and service in the main hotel building it would only merit a 2 star at best. The staff here were disinterested, unsmiling and unwelcoming. We booked a table...

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Helpful?
2Thank GuisboroughBill
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear GuisboroughBill, Thank you for taking the time to leave a review following your recent stay with us. I’m pleased to read that on the whole you enjoyed your stay with us. I have passed your comments onto the team in Food and Beverage who will be taking the necessary steps to ensure the levels of service exceed those expected....

Glasgow, United Kingdom
Reviewed 24 May 2016 via mobile

Booked a spa day with my mum and visited earlier this month. Will break the review into two: - SPA & WELL-BEING CLUB Phoned on the day to book spa & treatments - receptionist was very helpful and accommodating to all different packages available. Robes, towels and slippers provided. Actual spa was very minimal - sauna, steam room & swimming...

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Helpful?
Thank sc0tlandxo
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear sc0tlandxo, Thank you for taking the time to leave a review following your recent visit. Its great to read how much you enjoyed your Spa treatments and its very encouraging to read how well you were looked after in the Spa. I have passed your comments onto the team regarding your lunch. I am very sorry that we did...

Reviewed 24 May 2016

I had my hen night here at the weekend and cannot fault the hotel, spa or the staff they were incredible and we had the best time ever! We had exclusive use of the lomond suite which was stunning ... And met there for afternoon tea, before heading to the spa. We returned to the suite for dinner, and we...

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Helpful?
1Thank boysneedouttoplay
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear boysneedouttoplay, Thank you for taking the time to post a review following your recent stay with us. It’s great to read how much you enjoyed your Hen weekend with us. The team will be delighted to read your comments. Thank you again for your review and I hope to welcome you back to the hotel in the near future....

Reviewed 24 May 2016

I have visited this hotel several times over the years, this was the first time under the ownership of the MacDonald Hotel Group. The Bistro, Spa and staff are excellent however the main hotel and garden restaurant is simply shocking. The only impression I got was that area or head management have stripped everything down to the bare minimum, which...

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Helpful?
Thank Scott R
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear Scott R , Thank you for taking the time to review your recent stay with us. I am disappointed to read that your stay was memorable for the wrong reasons. We pride ourselves on the service levels we provide and on this occasion we have failed to do so. We have taken steps to strengthen the team and ensure...

Pontarlier
Reviewed 24 May 2016

BAD and the breakfast is expansive in rapport of the quality, not friendly and not clen in the room, the pool and the spa weren't free and no informations about it. The wine was cold , the dinner was light and the service too long.

Review collected in partnership with this hotel
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Helpful?
Thank jeanmG9133QW
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear jeanmG9133QW, Thank you for taking the time to review your recent stay with us. I am sorry to read that your stay did not meet your expectations. I am pleased to say that we have taken steps to improve our levels of service across the resort following your visit. I hope to be able to welcome you back to...

Glasgow
Reviewed 24 May 2016

Great location, spoiled by badly run service with inexperienced staff. Facility is very good at Loch Ard and offers great outdoor activities and stunning scenery. Whilst the staff were willing, they were not well managed.

Review collected in partnership with this hotel
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Helpful?
1Thank 53angusd
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear 53angusd, Thank you for taking the time to post a review following your recent stay with us. I am disappointed to read that your visit was not an enjoyable one. We do have a relatively new team in the restaurant and we are working hard to ensure the service levels are inline with guest expectations. Thank you again for...

Glasgow
Reviewed 23 May 2016

Very disappointing visit. Management are clearly failing in their duty to properly train and manage the staff. Numerous guests were told there was no space in the restaurants despite them being less than half full! Food quality wasn't what it should be either and every bill we were given was wrong. Not once did anyone ask if our meal had...

Review collected in partnership with this hotel
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Helpful?
1Thank Tigger_Geek
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear Tigger_Geek, Thank you for taking the time to post a review following your recent stay with us. I am disappointed to read that your visit was not an enjoyable one. We have taken steps to retrain the team and ensure we are offering the levels of service expected. We did have a private function dining the evening you stayed...

Glasgow, Scotland
Reviewed 23 May 2016

The title of my review is a direct quote from my partner when I was discussing the hotel with her after our stay. It's almost a really good hotel but there are a few small things that let it down. Attention to detail is what makes the difference between 5 stars and 4 and it's clear that this hotel is...

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Helpful?
Thank traveller_72
ForestOps, Manager at Macdonald Forest Hills Hotel & Spa, responded to this review

Dear traveller_72, Thank you for taking the time to post a review following your recent stay with us. I am pleased to read that on the whole you enjoyed your stay. I am sorry that there were some aspects of your stay that we didn’t get quite right and I am taking steps to ensure this does not happen in...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Nestled within the breath-taking scenery of The Trossachs, Macdonald Forest Hills Hotel & Spa provides a luxurious getaway right on your doorstep. Our hotel in Aberfoyle is located just 20 minutes from Stirling, 40 minutes from Glasgow and less than an hour from Edinburgh, offering the perfect retreat from city life. Indulge in award-winning dining in the Garden Restaurant, or enjoy a delicious afternoon tea on the terrace while watching over Lake Ard. Our sumptuous spa is just the thing if you need to relax, with a fabulous selection of Elemis treatments on offer or, for the more adventurous, why not take to the surrounding hills or venture out on to the lake. ... more   less 

Additional Information about Macdonald Forest Hills Hotel & Spa

Address: Aberfoyle, Kinlochard, Loch Lomond and The Trossachs National Park FK8 3TL, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Kinlochard
Price Range: €129 - €353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Forest Hills Hotel & Spa 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Macdonald Forest Hills Hotel And Resort
Macdonald Forest Hills Hotel Aberfoyle
Macdonald Forest Hills Aberfoyle
Forest Hills Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Forest Hills Hotel & Spa staff and other travellers.
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Questions? Get answers from Macdonald Forest Hills Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From what I heard from others on my tour, all of these rooms were exceptional with great views!”
mlewiscps21, 16 May 2017 | Read review
“Try to get a room at the front of the hotel, otherwise you'll have a view of the carpark!”
tinkerbell49_11, 8 May 2017 | Read review
“I don't think this place has a bad room.”
GaryHPrice, 4 May 2017 | Read review
“does not seem to be any particular area for better rooms, both allocated for our party were excellent”
NigelR198, 3 May 2017 | Read review
“Worth paying extra for loch view room with balcony”
84amandav, 2 May 2017 | Read review
5 of 5
Priceline
US$132* /night
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TravelocityUS$142
Hotels.comUS$143
AMOMAUS$345
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Prices are for 1 room, 2 adults
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