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    Bannatyne Hotel - Charlton House

    Charlton Road, Shepton Mallet BA4 4PR, England
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    3/9/2017 4/9/2017
    US$173
    US$162
    SAVE US$12
    US$168
    US$168
    Traveller (417)
    Room & Suite (232)
    Dining (39)
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    Overview
    • Excellent63%
    • Very good24%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “spa break” (83 reviews)
    “afternoon tea” (59 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Fitness centre
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Holiday Inn Express Bath
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (969)
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    There are newer reviews for Bannatyne Hotel - Charlton House
    See the most recent reviews

    11 - 15 of 966 reviews

    Reviewed 2 weeks ago

    To be clear, this is a review of Bannatyne's Charlton House Spa Hotel in Shepton Mallet, as management comments on negative reviews all suggest the reviewer has got the wrong hotel. We've visited the hotel three times before; I've booked rooms for many of my...More

    2  Thank Rachael K
    Response from BannatyneCH, General Manager at Bannatyne Hotel - Charlton HouseResponded yesterday

    Dear Rachael K Thank you very much for taking the time to review your stay with us here at Charlton House. Firstly, please accept my sincerest apologies that your stay did not meet with your expectations on this particular occasion. I was pleased to learn...More

    Reviewed 2 weeks ago via mobile

    The staff here really are amazing. You are made to feel extremely welcome from the moment you walk through the door. After check in the receptionist gave us a tour of the facilities before showing us to our room. We stayed in the Hayloft which...More

    Thank FrankieR1906
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 1 week ago

    Thank you for taking the time to review us with some constructive feedback racheloc35. I am glad to hear that you enjoyed the majority of your stay with us. Please be assured I have passed on your comments regarding your massages to our Spa Manager....More

    Reviewed 2 weeks ago via mobile

    Visited in August for a one night spa break. Great value for money. Hotel is lovely, service was fantastic and food was exceptional. Spa had everything you could want, it's a little small for seating if not in the pool, but if weather is good...More

    Thank racheloc35
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 1 week ago

    Thank you for taking the time to write this lovely review racheloc35. It is great to know that you enjoyed every aspect of your stay. I have passed on your comments to our team. We look forward to welcoming you back to Charlton House very...More

    Reviewed 3 weeks ago

    We stayed at the hotel for our 7th Anniversary. We arrived and were shown around the hotel and to our room which we thought was a good touch. We stayed in room 9. It was a nice room with a few little problems but nothing...More

    Thank sheffieldsaddler
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 1 week ago

    Thank you for taking the time to review us sheffieldsaddler. I am thrilled to hear that you enjoyed your time with us at Charlton House. We pride ourselves on customer service & I am pleased to hear that this was reflected. I have passed on...More

    Reviewed 4 weeks ago via mobile

    What a wonderful time we had when I surprised my husband with a night away from the campsite for our anniversary. The staff were so friendly and kind, food was wonderful and the room called 'Tiny Double' wasn't all that tiny! It was exceedingly comfortable,...More

    Thank Lisa M
    Response from BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton HouseResponded 1 week ago

    Thank you for taking the time to review us with some lovely feedback Lisa M. I am thrilled to hear that you enjoyed your stay with us. We pride ourselves on customer service & I am glad that this was reflected. We look forward to...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Tennis Court
    Details
    • Price range
    • US$108 - US$517 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 28
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Orbitz, Hotels.com, Agoda, Travelocity, Booking.com, TripOnline SA, Hotwire and Cheap Tickets so you can book your Bannatyne Hotel - Charlton House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Somerset >
    • Shepton Mallet
    • Also Known As
    • Bannatyne`s Charlton House Hotel Shepton Mallet ,
    • Charlton Hotel Shepton Mallet ,
    • Bannatyne Hotel - Charlton House Shepton Mallet, Somerset
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    Traveller (417)
    Room & Suite (232)
    Dining (39)
    Pool & Beach (6)
    Hotel & Grounds (359)
    Bathroom (17)
    Family and Play Areas (1)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Weybiza
    5 July 2017|
    AnswerShow all 4 answers
    Response from BannatyneCH | Property representative |
    Thank you for your enquiry Weybiza. We have designated smoking & non smoking tables in our grounds towards the back of the property. Kindest regards, Lewis Collins
    0
    Votes
    Cjryeovil
    9 April 2017|
    Answer
    Response from Enquiries C |
    Hi. Yes of course you can go into the restaurant in your robes. you can also eat in the lounge areas or on our terrace in the garden. Kind regards Sam
    0
    Votes
    Cjryeovil
    9 April 2017|
    AnswerShow all 3 answers
    Response from fiveprimes | Reviewed this property |
    It is not possible to eat in the spa it's far too small. It is however possible to go into the lounge in your robes. Very nice treatments and the food is very good.
    0
    Votes
    Room Tips
    "Our room was costly but worth it for a special occasion."
    Read review
    "Ask for a room at the back on the hotel, not road facing."
    Read review
    "The Bridal Suite has a bath with a view! Garden Room looks fun"
    Read review
    "Don't order the Times as you get a number of copies to look at in the hotel lounge."
    Read review
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