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See all 2 hotels in Shepton Mallet

Bannatyne Hotel - Charlton House

1,049 reviews
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Traveller (446)
Room & Suite (233)
Dining (38)
Overview
  • Excellent60%
  • Very good24%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,049)Write a Review
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1,046 results
Traveller rating
616
257
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33
21
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LanguageEnglish
616
257
119
33
21
Show reviews that mention
All reviewshydrotherapy poolspa facilitiesthe outdoor hot tubgarden lodgefull body massageduncan's denprivate terraceswedish massageon arrivaldeluxe roomsteam roomlovely sparoll top bathrelaxing breakbirthday treatthe general managerspa experience
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1 - 5 of 1,046 reviews
Reviewed yesterday

We spent two nights here with friends and had a very good experience. We love these old country home hotels and this one was typical. Old but aging well, quirky and interesting. Our room was comfortable and offered all of the customary amenities - wi-fi,...More

Thank Bermudaman
Reviewed yesterday

A group of girlfriends and I had a wonderful spa break. Very relaxing. Wonderful venue, friendly and helpful staff, great food and excellent value for money. Second time I've stayed. Not disappointed and would definitely book again

Review collected in partnership with this hotel
Thank V2374KNcaroliner
Reviewed 2 days ago

I love charlton house it's out 3rd stay. We often visit many spas and this is still our favourite! Highly recommend. if you get the chance book a facial the treatments were great. Also room 20,21 and 22 have personal patios to the spa so...More

Review collected in partnership with this hotel
Thank debraclarkd
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded yesterday

Thank you so much for your very kind review and Feedback. They are great rooms, you are so right. We look forward to welcoming you back very soon. Kind regards Guillaume

Reviewed 3 days ago

Nice hotel, room could have done with a bit of sprucing up. Bar is nice and spa lovely. Cooked breakfast was a bit on the small side for £15, one sausage, one bacon, one egg, one black pudding and one small disk of bubble and...More

Review collected in partnership with this hotel
Thank Peppermintrose79
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 3 days ago

Thank you for your recent review and feedback. Rest assured that Chef and I will look into your Breakfast comments. We hope to have the pleasure of welcoming you back very soon. Kind regards Guillaume

Reviewed 3 days ago

We stayed here for one night and had a lovely relaxed time, we spent a couple of hours in the spa and had a good meal in the evening. Breakfast was fabulous and our room was really quaint with its own little balcony (Secret Garden)....More

Thank Roz N
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 3 days ago

Thank you so much for your very kind review and Kind comments on the Team. Rest assured that they have been passed on to them. They will be thrilled to have contributed to a relaxing stay. We hope to have the pleasure of welcoming you...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Banquet Room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$96 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$96 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (446)
Room & Suite (233)
Dining (38)
Pool & Beach (7)
Hotel & Grounds (390)
Bathroom (17)
Family and Play Areas (1)
Questions & Answers
Ask a question
xkatieoox
4 January 2018|
AnswerShow all 3 answers
Response from suechrisallen34 | Reviewed this property |
we arrived before our room was ready, using the facilities was not a problem alternatively have lunch, the sandwiches were excellent
0
Votes
ttsteele1948
30 August 2017|
AnswerShow all 2 answers
Response from Alison F | Reviewed this property |
Yes, they let me use the spa facilities while I was waiting for my room.
0
Votes
Weybiza
5 July 2017|
AnswerShow all 4 answers
Response from Guillaume L | Property representative |
Thank you for your enquiry Weybiza. We have designated smoking & non smoking tables in our grounds towards the back of the property. Kindest regards, Lewis Collins
0
Votes
Room Tips
"Our room was 22, nice room but to be avoided in cold weather"
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"The rooms at the top of the stairs were so pretty; built into the eaves"
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"Try the Spa"
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"Not the ground floor"
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