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Bannatyne Hotel - Charlton House

Traveller (485)
Room & Suite (258)
Dining (40)
Charlton Road, Shepton Mallet BA4 4PR England See on map
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Room Service
4 Star accommodation
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2 Dec3 Dec
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,256)
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All reviews spa break hydrotherapy pool spa facilities garden lodge outdoor jacuzzi duncan's den full body massage swedish massage hot tub on arrival lovely spa deluxe room roll top bath steam room romantic break the general manager birthday treat
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1 - 5 of 1,253 reviews
Reviewed 5 days ago via mobile

We had a lovely spa break here as a birthday treat. One spa treatment each, £25ea towards our evening meal, bed and breakfast. Bought the trip from Buyagift for £186 (who by the way didn’t honour TopCashback). The hotel is lovely and the staff were...More

Thank 336robinp
Reviewed 1 week ago

My lunch was in a pretty empty restraunt, which was surprising given the genial, efficient service and well thought out food. I enjoyed the conservatory style dining room and will return again soon. Bar snacks are available for those who want a sandwich.

Thank Mike020255
Reviewed 1 week ago

Just got back from a one night stay.Reception were very helpful and friendly.spa was really nice including the staff.Bar staff lovely and both evening meal and breakfast was delicious .Room was amazing and very comfy,everywhere was clean and tidy.We had a great time and will...More

Thank heidimills
Reviewed 3 weeks ago via mobile

We got married here last year and had a wonderful time, so we decided to return for our 1 year anniversary. We got the same room "south wing" and were pleasantly surprised to see it has been refurbished in fresh new colours, it's a beautiful...More

1  Thank Carl F
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 2 weeks ago

Dear Carl & Natalie It was so nice to see you and to welcome you back to Charlton House. I am so glad that you were able to stay in the Room 27 and that you liked the new decor. We hope to see you...More

Reviewed 3 weeks ago

We booked a stay in this hotel over half term - the staff were wonderful, friendly, helpful and really charming. Beds were comfortable although the bedroom was a bit scruffy and need a re paint. Food was good, particularly dinner. Breakfast was good but there...More

Thank camdentownie
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 2 weeks ago

Thank you for your kind comments on the team. Rest assured that your comments have been passed on to our spa team and the issue with treatment delay investigated. I hope that we have the chance of welcoming you back very soon. Kind regards Guillaume

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Awards & Recognition
Certificate of Excellence
Top amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Banquet Room
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Heated pool
Indoor pool
Price range
US$113 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Price range
US$113 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Traveller (485)
Room & Suite (258)
Dining (40)
Pool & Beach (7)
Amenities (22)
Family and Play Areas (1)
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Nearby RestaurantsSee all 65 nearby restaurants
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Nearby AttractionsSee all 31 nearby attractions
Kilver Court Gardens
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Bannatyne Health Club & Spa - Charlton House
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Questions & Answers
Ask a question
1 May 2018|
Response from cliff70 | Reviewed this property |
Yes you can use the spa facilities for free when staying and up to 1pm check out day
Sarah H
30 March 2018|
AnswerShow all 3 answers
Response from Claire E | Reviewed this property |
4 January 2018|
AnswerShow all 4 answers
Response from Susan H | Reviewed this property |
all the rooms are lovely, always stay in delux rooms, not been in a standard room as always been upgraded. rooms by spa can be noisy.
Room Tips
"Book Duncan's Den"
4 weeks ago
Read review
"Looking out over the gardens"
19 Sep 2018
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"They are all beautiful.. but if you want space, avoid the Crows Nest"
13 Aug 2018
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"Check the room first!"
28 Jul 2018
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