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Just returned from this accommodation up on arrival was not informed main pool was closed ( main reason for choosing to stay here ) Also say check in time from 2pm and told room not ready till 3pm !!! Apartment was tidy but not clean,towel...More
Maybe if the main pool had been open I would of scored another star but the place is seriously lacking. It's as if they are trying to force you of complex to eat and drink elsewhere. The staff are good and work tirelessly to assist...More
Spent ten days at this complex.
Off to a not so good start.
Coach Dumped us outside hotel without instructions.
Two grandchildren 2 and 4 years and all luggage.
Check in was efficient but not help offered with luggage.
Finally located accommodation which was spacious...More
Recently stayed here.... The place itself is lovely (and the staff) ....Spotlessly clean and nice spacious rooms (we were in a premium apartment).
The food was nice enough.... the usual choices which is the norm for All Inclusive.
Luckily because we were in a premium...More
The hotel is well situated, clean and very helpful staff. Main pool are was closed during our trip but there are many other pools to enjoy. It could do with having a cafe open all day as it looks like the restraunts open for a...More
2 Thank Colm R
Response from Guest Experienc... T, Director de Relaciones con Clientes at THB Tropical IslandResponded 2 days ago
Our human team is one of the basic pillars on which the success of THB Hotels is based. They are highly motivated and want to serve all guests courteous. Our staff strives to welcome each guest with the THB spirit and assist in...More
It says around 16th June..really disappointed as it will be closed when we go at the beginning of June..couldn’t get swapped to another hotel (would have to pay £600+ on top of what we have already paid
Response from Guest Experienc... T | Property representative |
To upgrade on site it's only 30€ per person/night (minimun 3 nights and always the last days of stay, because of the band). Free of charge for children between 0 and 1, 99 years, 7, 50€ for children from 2 to... More
To upgrade on site it's only 30€ per person/night (minimun 3 nights and always the last days of stay, because of the band). Free of charge for children between 0 and 1, 99 years, 7, 50€ for children from 2 to 6, 99 years, 15€ for children from 7 to 12,99 years and 30€ for children from 13 years, per night per child. It includes breakfast buffet, lunch buffet and dinner buffet, Pool Bar Snacks (Burgers, Pizza, Nuggets, Chips, Onion Rings, Salads, Icecreams...). Free drinks at the Pub, Bar, Pool Bar, Restaurants...Drinks includes soft drinks, long drinks, beer, wine, sangria, cocktails (mojito, caipirinha, piña colada sex on the beach...), juice, coffee, tea, milk, xocolat, water...definitely worth it!
Thank you for your interest!