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HL Paradise Island

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HL Paradise Island
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2,832 Reviews from our TripAdvisor Community

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Showing 2,238: English reviews
Liverpool, United Kingdom
Reviewed 30 December 2014

I've just returned from spending a week at paradise island with my 3 children age 4 9 11. Who on earth approved there 4 stars. It was sons birthday whilst I was away and being severely autistic I emailed the hotel prior to our stay to inform them of his birthday and difficulties, this email was ignored, and it's all...

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Helpful?
2Thank Terri B
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear Terri B, thank you very much for your review on tripadvisor and your recent stay at HL Paradise Island. We are very sorry that your holiday was not what you expected and that you have been disappointed. We deeply regret that you perceived the balcony as dangerous but we can assure you that our hotel has health and safety...

England, United Kingdom
Reviewed 29 December 2014

What a shame that this lovely hotel has deteriorated since our visit last year. This was our third visit to this hotel and the staff continue to work extremely hard and the thomas cook entertainment team remain fantastic. However a few things we could put up with but we're negative was the adjustable sunlongers, all lie flat now and don't...

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Helpful?
4Thank Gemma W
HotelesLopez, Gerente at HL Paradise Island, responded to this review

Dear Gemma W, thank you very much for your review on tripadvisor. We deeply regret that your holiday here at HL Paradise Island was not what you expected. We are very sorry that the sun beds and the temperature of the water were not to your satisfaction. One of the pools is always heated during winter and has a temperature...

england
Reviewed 26 December 2014

Just back from a weeks at Paradise Island. The only paradise is when you are home! As Duttondang (previous reviewer) states this place is overrun by families who just want to get 'smashed (their words) every day to leave their badly behaved kids to run riot. The staff really do there best but its totally understaffed which leasd to big...

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Helpful?
6Thank boroladyl
HotelesLopez, Gerente at HL Paradise Island, responded to this review

Dear boroladyl, thank you very much for the time you have taken in order to review your recent stay at HL Paradise Island. We are very sorry for your disappointment concerning the behavior of some hotel guests and the food. We deeply regret that some of the hotel guests made you feel uncomfortable and that the preparation of the food...

Reviewed 24 December 2014

We have returned from a ten night stay here. The staff are amazing and so helpful, the rooms are clean and basic. Broken chairs on patio, shower head that cut my hand that was not replaced dispute asking. The place got busier as the week went on and sadly we were close enough to hear the evening music and sadly...

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Helpful?
3Thank Duttonclang
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear Duttonclang, thank you very much for your review on tripadvisor. We appreciate your comment on our amazing and helpful hotel staff and the cleanliness of the rooms. We are glad to learn that you enjoyed the choice of food we offer in our buffets as well as the free shuttle bus in order to go to the center of...

Reviewed 23 December 2014 via mobile

Just got back from paradise Island. Thank god we could use the other hotel ( Rio playa blanca) Where do I start, on a positive note rooms were very clean, reception staff very friendly. Unfortunately that's it for positives, here's the negatives: swimming pool was bloody freezing, food was basic and never hot, bad smells from the sewage, inclusive drinks...

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Helpful?
1Thank Southcoastjoey
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear Southcoastjoey, thank you very much for reviewing your recent stay at HL Paradise Island. We are very sorry for your disappointment and that you could not enjoy your holiday. We regret that the water temperature of the pool was too cold for you although one of the pools is heated in winter. Moreover we are sorry for the drinks...

county antrim
Reviewed 22 December 2014

spent first two weeks of december in paradise island and had a great time,the rooms are big and spacious, the entertainment was fantastic all the kids and adults enjoyed the night time fun and games, as for the food, you will always find something to suit even the most fussy eater, the staff are lovely they work really hard and...

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3Thank kylie w
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear kylie w, thank you very much for your review on tripadvisor and your recent stay here in our hotel in Playa Blanca. We are very glad to hear that you have spent an unforgettable and fantastic holiday here at HL Paradise Island. We are very happy to learn that you liked our big and spacious bungalow and that the...

wales
Reviewed 20 December 2014

A lovely hotel with very good food options and excellent service from all staff.... The Chinese restaurant was open every night although some nights they served Italian food and others it was Indian but all in all the food was very good.... Plenty of room around the pool and the on site Aqua park was an added bonus, would definitely...

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4Thank walesvon
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear walesvon, thank you very much for your review and your recent stay here at HL Paradise Island. We are very happy to learn that you have spent a fantastic holiday here in our hotel and that your overall experience was very good. We thank you especially for your comment on the service, the quality of the food, the water...

Dundee, United Kingdom
Reviewed 19 December 2014

this holiday resort was great from start to finish the only thing that let this place down was the food apart from this i have no complaints on this resort ur a good 20m walk from the town but the resort lays on a free bus and taxis are very cheap as well about 3 Euros

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2Thank wazzer50
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear wazzer50, thank you very much for the time you have taken in order to review your stay in our hotel. We are glad to learn that your overall experience was positive and that you enjoyed your holiday here in our hotel and in Playa Blanca. Nevertheless we regret that you were a bit disappointed about the food. It would...

Izmir, Turkey
Reviewed 17 December 2014

Although it was supposed to be air conditioned, we had to pay extra to hire a rickety fan and told we could change rooms but only after 4 nights. Arrived late at night with no food or drinks available as apparently all inclusive finished at 11pm .....Nobody helped us to room which was badly lit outside and we had to...

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Helpful?
1Thank Kelly12122
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear Kelly12122, thank you for your tripadvisor review and your recent stay at HL Paradise Island. We deeply regret that you could not enjoy your holiday. We are sorry to hear about your disappointment concerning your arrival and the check-in, especially that you expected more help. For all of the guests that arrive late a cold dinner and drinks are...

Northern Ireland
Reviewed 16 December 2014

Last year I gave this Hotel 10 out of 10 but what a disappointment. I will be writing to Thomas Cook seeking compensation for what can only be described as farce. Apart from cold food for the first 6 days and there were plenty of complaints and that was confirmed to me by a member of staff as well and...

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Helpful?
5Thank SharonSteven
HotelesLopez, Manager at HL Paradise Island, responded to this review

Dear SharonSteven, thank you for your tripadvisor review. We deeply regret to hear about your disappointment concerning the quality of the food. We are very surprised about your comment on the cleanliness and the hygiene of the restaurant. For our staff hygiene and cleanliness it one of the highest priorities and they work very hard every day in order to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
HL Hotel Paradise Island resort is situaded in a small town of Yaiza in Lanzarote, near the fishing town of Playa Blanca and the Papagayo Beaches. The HL Hotel Paradise Island is an ideal place to enjoy your holiday with your family with great facilities and service in a relaxed atmosphere. ... more   less 

Additional Information about HL Paradise Island

Address: Urbanizacion Montana Roja, P-28, 35570 Playa Blanca, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Price Range: €118 - €191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HL Paradise Island 3*
Number of rooms: 289
Reservation Options:
TripAdvisor is proud to partner with Priceline and Booking.com so you can book your HL Paradise Island reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aparthotel Paradise Island Hotel Playa Blanca
Paradise Island Lanzarote
Aparthotel Paradise Island Playa Blanca
Paradise Island Playa Blanca
HL Paradise Island Lanzarote/Playa Blanca
Hotel Style:
#8 Top resorts Hotel in Playa Blanca
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Questions & Answers

Here's what travellers have asked, with answers from HL Paradise Island staff and other travellers.
587 questions
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Llandudno, United Kingdom
over a year ago

See all questions (587)

Questions? Get answers from HL Paradise Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask forfirst floor if a couple”
 of 5 bubbles 69JACKAL, 20 Mar 2017 | Read review
“Rooms 106 and 108 are great”
 of 5 bubbles karenmarieduff1, 20 Mar 2017 | Read review
“We had a pool view”
 of 5 bubbles lister_natalie82, 20 Mar 2017 | Read review
“There is a sewer smell around by the 400 rooms so i wouldnt of liked to be placed there”
 of 5 bubbles beckyj85, 19 Mar 2017 | Read review
“Ask for a room on the top floor.”
 of 5 bubbles anthonylS2358JX, 6 Mar 2017 | Read review
5 of 5