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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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485 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Rico at Club Cala
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Showing 446: English reviews
Bayamon, Puerto Rico
2 reviews
Reviewed 2 weeks ago

This was our second time staying at the resort and once again our time didn't dissapoint. The units are big, the first time we stayed in a beautiful renovated room not this time. However the room was clean and charming. We spend most pf the times at the pools. The resort has two pools and in one of them they... More 

Review collected in partnership with this hotel

Helpful?
Thank C629DOjorgec
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at the Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sincerely, Sem Cuevas General Manager More 

HUDSON
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

This was our second trip back to Club Cala but our first time in November. You can't go by the forecast, it's going to rain everyday and everyday your going to get sun. The rain actually was a nice cool off from the 90 degree heat and 100 pct humidity. We took some friends and had a blast, hence the... More 

Helpful?
Thank JEROME F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Before anything else, thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Very simply... Thank you. This has been shared with the team- plastered throughout the hotel- to acknowledge the team. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know... More 

Kissimmee, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

we reserve a two bedroom villa but went got there nothing was available giving a one room until the next day but was treated very well by the staff. no complain what so ever staff treat us well thanks to your magnificent staff included all the workers from clean to housekeeping. thanks againg

Review collected in partnership with this hotel

Helpful?
Thank ISRAEL D
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for you kind words. We are thrilled to hear that your experience was superb minus the check-in issues you experienced. Making memorable vacation experiences is what we do best and it’s great to know our staff exceeded. Please come see us soon again! Sincerely, Sem Cuevas General Manager More 

Chandler, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We had a nice view of the marina, Front desk people were helpful, Thomas was working at the pool and was very personable and helpful. Milton gave us great recommendations for restaurants and a gym to use near by. It was advertised that there was a fitness room but you had to pay extra, it was not opened everyday, and... More 

Helpful?
Thank 795nant
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these... More 

Albuquerque, New Mexico
1 review
Reviewed 3 weeks ago

We had a fantastic excellent time there at the resort/timeshare the room and facilities ,van rides to beach and rest/eat etc... were fantastic and excellent the staff were a 10/ excellent the staff Iris and Ramon and Francisco and Derick and all the other staff were down to earth and treated us like old friends that cared for us ...... More 

Review collected in partnership with this hotel

Helpful?
Thank msS4591ZK
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Club Cala as host of your vacation and such a special event such as your anniversary celebration. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission... More 

San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We had an amazing time at the Park Royal Club Cala. We were more than impressed. The service is excellent, The front desk staff and the guys at the pool made were very helpful and entertaining. Our villa was by the pool and was very spacious and clean. We had a full kitchen and washer and dryer that made everything... More 

Review collected in partnership with this hotel

Helpful?
1 Thank mari0nadela
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing us as your vacation destination. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded. Allow me to let you know that this kind of reviews encourages us... More 

Middletown
2 reviews
Reviewed 3 weeks ago

All the people are nice and very helpful. They didn't have a problem upgrading our room. The room was very nice and clean. The AC worked very well. It was extremely cold in our room. If your looking to relax this is the perfect area for it. My husband and I are young and luckily we had a car because... More 

Review collected in partnership with this hotel

Helpful?
Thank peche842
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for posting your review of our resort. I am pleased to learn that you enjoyed the staff and everyone responded quickly to your personal needs. We do get many compliments about the location for leisure travel, especially as it relates to the Palmas del Mar community and relaxation. Of course, having a car will give you the experience... More 

Amelia Island, Florida
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

Our first time in Puerto Rico and we had a ball! It is an hour away from San Juan Airport, and we hit rush hour traffic which was the pits, but once we drove into Palmas del Mar, all of that disappeared. We relaxed and enjoyed the beauty of the whole place. Landscaping was awesome, and a 2 minute walk... More 

Helpful?
Thank mosaicqueen
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thrilled that so many details of the Park Royal Club Cala experience are appreciated from our guests. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement EVERY day. Areas of critique suchs as the coffee maker are certainly also shared and assessed. Please come see us soon again! Sincerely, Sem... More 

Piscataway, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

We stayed at Club Cala for a week in October. We initially thought we were at the wrong place, as the gate doesn't identify Park Royal. We had an issue with our condo being ready when we arrived, but the front desk staff were very helpful. One thing that could be improved upon was the coffeemaker. The 3 bedroom accommodates... More 

Review collected in partnership with this hotel

Helpful?
Thank Aunt_DB
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for taking the time to tell us about your most recent stay at the Park Royal Club Cala and for you kind words. We are thrilled to hear that your experience was superb minus the check-in issue you experienced. Positive team comments are shared, immediately. Areas of critique are certainly also shared and assessed. It is a pleasure... More 

Redan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

Very nice resort especially the villas facing the harbor...I think the resort has lots of things to do and a variety of foods. I did the trip with friends and everyone had activities they enjoyed. Will return soon.

Review collected in partnership with Armed Forces Vacation Club

Helpful?
Thank Terrye Ms M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for you kind words of assessment of the Park Royal Club Cala. Thank you for your review. We are thrilled to read that you liked our convenient location. Making memorable vacation experiences is what we do best and it’s great to know our staff exceeded. Please come see us soon again! Sem Cuevas General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: €166 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
32 questions
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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Needs kitchen updates and couches cleaned or updated. Extra pots and pans.”
 of 5 bubbles 525joycen, 27 Nov 2016 | Read review
“These are villas with bedrooms and bathrooms on the bottom floor, kitchen and living areas on main floor and entrance on top floor where laundry facilities are also located. Not good for people with limited mobility. The unit door leads to steps. There is a slider on the main floor but it cannot be locked from the outside which would be helpful as it leads to the main street and reception area.”
 of 5 bubbles autumn73112, 23 Nov 2016 | Read review
“The washer/dryer were ancient. Only one package of laundry detergent was provided, but no dryer sheets or fabric softener. The deck furniture (table, 4 chairs, 1 lounger) was cheap plastic, and only one lounger provided for a 2 bedroom unit. The patio/deck did not look as though it had been thoroughly cleaned from the previous guest(s), as there were what appeared to be tobacco residue/ashes left behind. I put out the "Do Not Disturb" sign for the first 4 nights, but removed it for the remainder of the week; however, we did not receive any additional maid service. During the rain downpours, water seeped onto the living room floor, but maintenance was unable to determine the source, although it was suspected it was coming through the walls from the air conditioning unit. That said, the front desk staff were very friendly and helpful, especially Marylu and Iris, and quick to respond to a request.”
 of 5 bubbles anniemG6577VB, 21 Nov 2016 | Read review
“Rooms on Harbor are really nice.”
 of 5 bubbles 833JEROMEF, 13 Nov 2016 | Read review
“well is in the kitchen you need to open the oven door to get to the spoon or others tools .”
 of 5 bubbles ISRAELD, 13 Nov 2016 | Read review
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